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  • All HBS Web  (8,757)
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  • 19 Oct 2010
  • First Look

First Look: October 19, 2010

exposure to residential housing. The firm has "battle-tested" two products—one linked to oil, and one linked to housing—with mixed success and is evaluating its strategy going forward. Specifically, Masucci wonders whether the... View Details
Keywords: Sean Silverthorne
  • 29 Mar 2010
  • Research & Ideas

Ruthlessly Realistic: How CEOs Must Overcome Denial

key is to be ruthlessly realistic with oneself. As I hope the book makes clear, this is one of the greatest challenges for any CEO. Q: The Innovator's Dilemma by HBS professor Clayton Christensen illustrated how formerly successful... View Details
Keywords: by Martha Lagace; Auto; Retail; Technology
  • 11 Aug 2009
  • First Look

First Look: August 11, 2009

Their success stories are counterbalanced by a dissection of the monumental failure of RCA, long the world leader in electronics but today all but extinct. For all of these companies except RCA and Ford, a key to their early View Details
Keywords: Martha Lagace
  • 03 Apr 2017
  • What Do You Think?

How About Investing in Human Infrastructure?

taking people from unemployment to good jobs (in the case of FocusHope, in partnership with the auto industry). The US community college network, by instituting the kind of co-op program with industry similar to the kind Northeastern University has been providing with... View Details
Keywords: by James Heskett; Construction
  • 07 Dec 2016
  • HBS Case

Why Millennials Flock to Fintech for Personal Investing

indication of the success of these firms is the fact that mainstream investment firms have decreased their fees and added their own robo-funds with lower minimum asset amounts in an effort to compete directly with Wealthfront and its ilk.... View Details
Keywords: by Michael Blanding; Financial Services
  • 15 Jun 2016
  • Research & Ideas

These VC Partners May Make Your Firm Less Innovative

information sharing. “We thought there might be a subset of these higher-reputation firms that are taking advantage of their prior successes to do this occasionally and perhaps opportunistically,” McDonald says. AVOIDING VC CONFLICT OF... View Details
Keywords: by Michael Blanding; Financial Services; Banking
  • 16 Jun 2014
  • Research & Ideas

The Unfulfilled Promise of Educational Technology

teacher in front of 25 students all day long, this essentially says, Let's figure out what students need and how they learn best, and then let's offer them an individualized approach," explains Kim. The concept has been successful at... View Details
Keywords: by Michael Blanding; Education
  • 05 Feb 2009
  • What Do You Think?

Why Can’t We Figure Out How to Select Leaders?

organizations would consider too costly. Some organizations have inventoried the qualities that successful employees display, then try to select others with the same qualities. But the process is often applied only to those at middle or... View Details
Keywords: by Jim Heskett
  • 17 Nov 2003
  • Research & Ideas

Lessons from a Nasty Trade Dispute

governments to bring cases to the WTO. And that is why it is so important that managers understand that government support for their firm and industry is essential to their success in international legal disputes. We think it is warranted... View Details
Keywords: by Cynthia Churchwell
  • 17 Sep 2001
  • Research & Ideas

Let Customers Call the Shots

and successful systems will make sure that customers benefit from marketing relationships as much as firms do. Competition and brand reputations have traditionally been the market's way of providing consumers with a valuable marketing... View Details
Keywords: by Martha Lagace
  • 11 Jan 2000
  • Research & Ideas

Calling All Managers: How to Build a Better Call Center

how each element relates to overall service delivery. Among the key findings of the study were: Successful service delivery is vital for retaining customers and increasing sales. "Although most call center managers would agree with... View Details
Keywords: by Martha Lagace; Service; Financial Services
  • 21 May 2020
  • Research & Ideas

Fighting the COVID Blues: Advice from Business Research

More Business-Related Pandemic Coverage from Around Harvard and Beyond COVID-19 Business Impact Center (Harvard Business School) Your CEO Succession Plan Can’t Wait (Harvard Business Review) A Pandemic Won’t Kill The Open Office, But... View Details
Keywords: by Dina Gerdeman and Danielle Kost
  • 13 Feb 2018
  • First Look

New Research and Ideas, February 13, 2018

analysis shows a global IP environment that leaves much to be desired. Despite these challenges, there are successful strategies to capture value from know-how and reputation by leveraging an array of IP tools. These strategies have... View Details
Keywords: Sean Silverthorne
  • 09 May 2017
  • First Look

New Research and Ideas, May 9

leadership changes, increased communication, new partnership deals, and a focus on digital, sought speed, innovation, and accountability to better fulfill Sesame's educational mission. By 2016, Sesame was in the middle of its change, and Dunn contemplated how best to... View Details
Keywords: Sean Silverthorne
  • 10 Jun 2014
  • First Look

First Look: June 10

specific type of "risk talk" as a legitimate, cross-functional language of business. Thereby the risk-management function may be most successful when it resists conventional and conflicting demands to be either close to, or... View Details
Keywords: Sean Silverthorne
  • 14 Oct 2002
  • Research & Ideas

The Widening Rift Between Corporations and Society

capitalism to another is a normal historical process.—Shoshana Zuboff and James Maxmin Management's inward focus allowed it to succeed beyond anyone's dreams. But that success further insulated managers from the society they were supposed... View Details
Keywords: by Martha Lagace
  • July 2024
  • Case

Wizards of the Coast and Magic: The Rebounding

By: Boris Groysberg and Tom Quinn
This case traces the history and growth of the Magic: The Gathering trading card game. From its development in 1993 by tiny studio Wizards of the Coast, to Wizards’ acquisition by toy giant Hasbro in 1999, to its evolution into a billion-dollar brand in 2023,... View Details
Keywords: Business Growth and Maturation; Change Management; Transformation; Cost vs Benefits; Business Cycles; Games, Gaming, and Gambling; Global Strategy; Growth and Development; Selection and Staffing; Collaborative Innovation and Invention; Innovation Leadership; Intellectual Property; Job Design and Levels; Knowledge Use and Leverage; Leading Change; Growth and Development Strategy; Growth Management; Management Succession; Risk Management; Brands and Branding; Product Positioning; Organizational Change and Adaptation; Competitive Strategy; Competitive Advantage; Expansion; Mergers and Acquisitions; Product Development; Entertainment and Recreation Industry; United States; Washington (state, US); Seattle; Japan
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Groysberg, Boris, and Tom Quinn. "Wizards of the Coast and Magic: The Rebounding." Harvard Business School Case 424-047, July 2024.
  • 09 May 2018
  • Research & Ideas

A Simple Way for Restaurant Inspectors to Improve Food Safety

inspectors alike. On average, inspectors cited fewer violations at each successive establishment inspected throughout the day, the researchers found. In other words, inspectors tended to find and report the most violations at the first... View Details
Keywords: by Carmen Nobel; Food & Beverage; Service
  • 04 Aug 2014
  • Op-Ed

Why Small-Business Lending Is Not Recovering

lenders. It is difficult for qualified borrowers to find willing lenders, and vice versa. Federal Reserve research finds that small-business borrowers can spend almost 25 hours on paperwork for bank loans, and often apply to multiple banks. View Details
Keywords: by Karen Mills; Banking; Financial Services
  • 09 Aug 2013
  • Research & Ideas

Read All About It: Digital CEO Buys Traditional Media!

that Bezos has shown in his leadership at Amazon, including constant commitment to the customer and a long-term approach to innovation, are good news for DC's paper of record. Three Ingredients For Success By: Bharat Anand Henry R. Byers... View Details
Keywords: by Jim Aisner; Journalism & News; Publishing
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