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  • 12 Jan 2023
  • News

‘Debiasing’ Debt with Data

father built the venture into a successful business; but his plan to expand to neighboring states hit a major roadblock when local bankers rejected his loan application 13 times. As an adult, Ballard discussed with his father the deeper... View Details
Keywords: Ralph Ranalli
  • 02 Jun 2021
  • Research & Ideas

A Rare Find in Health Care: A Simple Solution to Racial Inequity

success in putting a man on the moon. “Slavery was mentioned, as was the Civil War, but mostly as an unfortunate chapter in American history,” Chandra says. When he later came to the US, however, he saw the legacy of that ugly chapter... View Details
Keywords: by Michael Blanding; Health
  • Web

Career Support - Business & Environment

and more. MBA students can schedule 1:1 time with seasoned experts to gain valuable knowledge and support. Alex Bondar Michael Mancinelli Jeff Engler Rock Entrepreneur-in-Residence - Climate Entrepreneur Entrepreneurs-in-Residence (EiRs) have founded, sold, or IPO’d... View Details
  • 12 Nov 2021
  • News

Alumni Business Leaders on Confronting the Climate Change Challenge

Long-Term Success BIO In this time, where the evidence of climate change is all around us, and the damage to people, property, and business is ever-more tangible, business leaders play a critical role in thoughtfully navigating these... View Details
  • 09 Mar 2015
  • Research & Ideas

Why Entrepreneurs Should Go Work for Government

lean startup practices needed to be successful in entrepreneurial projects. "In government we announce something and wait to get it perfect. By using more experimental approaches, some public leaders are achieving View Details
Keywords: by Michael Blanding
  • 23 Aug 2006
  • Op-Ed

The Real Wal-Mart Effect

passing anti-chain-store tax laws. The lesson for Wal-Mart is that successful new retailing formats tend to provoke vigorous reactions—in the nonmarket as well as the market sphere. Savings to customers far exceed the costs that Wal-Mart... View Details
Keywords: by Pankaj Ghemawat & Ken A. Mark; Retail
  • 02 Aug 2020
  • What Do You Think?

Is the 'Experimentation Organization' Becoming the Competitive Gold Standard?

reliant on the internet and cloud for their existence. “There is a softening of attitudes towards quants in today’s organization,” Tahir Qazi commented. “ As more people with an experimentation mindset and grooming move across organizations, it is natural that they... View Details
Keywords: by James Heskett; Technology
  • 22 Aug 2005
  • Research & Ideas

The Hard Work of Failure Analysis

On a larger scale, the U.S. Army is known for conducting After Action Reviews that enable participants to analyze, discuss, and learn from both the successes and failures of a variety of military initiatives. Similarly, hospitals use... View Details
Keywords: by Amy Edmondson & Mark D. Cannon
  • 01 Dec 2004
  • News

Marquis Jet Takes Off

uniquely positioned to broaden the customer base for private-jet travel to their former clients: young, highly paid athletes and performers. By contrast, their research showed that the typical private-jet customer was a highly successful... View Details
Keywords: Roger Thompson; Air Transportation; Transportation
  • 01 Oct 2000
  • News

Carlos A. Saladrigas: Hardworking Optimist

his family. "I wouldn't be able to look my children in the eye if I wasn't certain that I had made ethical choices," he says. Summing up his lifelong strategy, Saladrigas observes, "The best way to achieve business success is to walk the... View Details
Keywords: Susan Young
  • 07 Apr 2014
  • Working Paper Summaries

Better Deals Through Level II Strategies: Advance Your Interests by Helping to Solve Their Internal Problems

Keywords: by James K. Sebenius
  • Research Summary

Energy, IT, real estate, and sustainability

By: Rebecca M. Henderson

Professor Henderson’s current research focuses on the energy, information technology, and real estate sectors and the challenges firms encounter as they attempt to act in more sustainable ways. This work is an outgrowth of her decade-long examination of the... View Details

  • 2022
  • Chapter

Lessons Learned from Support to Business during COVID-19

By: Gabriel Chodorow-Reich, Benjamin Iverson and Adi Sunderam
The authors survey the new federal subsidies and loans provided to businesses in the first year of the pandemic—including the Paycheck Protection Program (PPP), the Economic Injury Disaster Loan (EIDL) program, and aid targeted at specific industries such as airlines... View Details
Keywords: COVID-19 Pandemic; Small Business; Government Legislation; Policy
Related
  • November 2009 (Revised March 2013)
  • Case

Miles Everson at PricewaterhouseCoopers

By: Robert G. Eccles and David Lane
Miles Everson, a partner at PricewaterhouseCoopers (PwC), is the Global Engagement Partner (GEP) for a large U.S. financial institution and about to take over this role for a much larger global financial institution. The GEP role is a critical one at PwC. GEPs have... View Details
Keywords: Experience and Expertise; Customer Relationship Management; Globalized Firms and Management; Managerial Roles; Consulting Industry
Related
  • 2009
  • Working Paper

Capitalizing On Innovation: The Case of Japan

By: Robert Dujarric and Andrei Hagiu

Japan's industrial landscape is characterized by hierarchical forms of industry organization, which are increasingly inadequate in modern sectors, where innovation relies on platforms and horizontal ecosystems of firms producing complementary products. Using three... View Details

Keywords: Globalized Markets and Industries; Government Legislation; Innovation and Invention; Industry Structures; Horizontal Integration; Vertical Integration; Manufacturing Industry; Japan
Related
  • February 2008 (Revised December 2011)
  • Case

Weber Shandwick: The Client Relationship Leader Program

By: Robert G. Eccles and Kerry Herman
In 2002 Weber Shandwick, a leading global public relations agency, instituted a Client Relationship Leader (CRL) Program for its top 32 global accounts. The purpose of the program is to ensure that all of the firm's resources across geographies, practice areas, and... View Details
Keywords: Blogs; Competency and Skills; Customer Relationship Management; Organizational Change and Adaptation; Organizational Design; Social and Collaborative Networks; Competitive Advantage; Public Relations Industry
Related
  • 30 Mar 2012
  • HBS Seminar

Matthew W. Emmens, Executive Chairman,Vertex Pharmaceuticals

  • 24 Nov 2015
  • Research & Ideas

Developing Your Next CEO for the Family Business

A good book on CEO succession is The CEO Within by my Harvard Business School colleague Joe Bower. Bower studied how companies perform after hiring a new CEO, noting whether the successor had been recruited from inside or outside the... View Details
Keywords: Retail; Auto
  • 10 Oct 2011
  • Research & Ideas

Retailing Revolution: Category Killers on the Brink

example, the success of Gilt Groupe and other high-fashion flash sale sites has proven that younger shoppers are willing to buy these categories online. They are also comfortable purchasing high-fashion designer shoes on the web, given... View Details
Keywords: by Rajiv Lal & Jose B. Alvarez; Retail
  • 20 May 2014
  • Research & Ideas

Managing the Family Business: Survival’s Secret Sauce

The secret sauce of long-term business success can't be captured in numbers. As the operations manager of a leading and fast-growing Brazilian business recently explained to a reporter, "There's a secret sauce in this business [but] it's... View Details