Publications

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19 Dec 2019
News

A Ranch of One’s Own

Lin’s employees) work in a communal space with the look and feel of a classic Old West set, right down to the old-fashioned saloon. “If you put a bunch of creative people from different backgrounds into one space, something magical will... View Details

Keywords: LEGO

16 Jul 2013
News

Embracing Chaos

community with you. "We now have 60 partners in Bangalore—the fastest growing chapter in SVP International. We are currently starting chapters in Mumbai and Pune," says Venkatesan. Megna Rau and Ganesh Natarajan (AMP 169, 2005) will leap... View Details

Keywords: Management, Scientific, and Technical Consulting Services; Professional Services

January 11, 2013
Editorial

TED Weekends: Life Hack With Body Language

By: Amy Cuddy

Keywords: Nonverbal Behavior; Power; Psychology; Hormones; Nonverbal Communication; Behavior; Power and Influence

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April 1982
Supplement

General Electric: John F. Welch, Jr., Chairman of the Board, Video

By: Francis Aguilar and Richard G. Hamermesh

Welch discusses a variety of topics. View Details

Keywords: Management Teams; Governing and Advisory Boards; Spoken Communication; Industrial Products Industry

21 Jun 2022
News

Banquet Brings Latino Alumni Back Together; Dallas Club Marks 75 Years with a Look Ahead

as well as admitted students and some in the application process. It was a chance for us to reconnect and for the new students to learn more about the Latino community at HBS. It was fantastic.” HBS Latino Alumni Association Banquet... View Details

Keywords: Margie Kelley

December 2017
Article

Discordant vs. Harmonious Selves: The Effects of Identity Conflict and Enhancement on Sales Performance in Employee-Customer Interactions

By: Lakshmi Ramarajan, Nancy Rothbard and Steffanie Wilk

Across multiple studies, we examine how identity conflict and enhancement within people affect performance in tasks that involve interactions between people through two mechanisms: role-immersion, operationalized as intrinsic motivation, and role-taking,... View Details

Keywords: Identity; Interpersonal Communication; Sales; Performance

Read Now

01 Mar 2011
News

Changing the Culture

To address Dean Nitin Nohria’s concern that HBS can be a difficult place for some groups to thrive, the School has launched a new Culture and Community Initiative to ensure that all members of the community... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services

07 Jul 2016
News

A World Without Borders

Many people associate the name &Beyond with luxury adventure travel. CEO Joss Kent (MBA 1997) thinks of it, first, as a conservation company. Tourism pays for the company’s habitat management, community development, and other conservation... View Details

Article

Memo to CEOs: The Five Half-Truths of Business

By: Robert Simons, Henry Mintzberg and Kunal Basu

Keywords: Management; Communication

01 Jun 2009
News

Cynthia Carroll

benefits for those communities over the lifetime of a mine and beyond. That means providing education and training to raise local people to a standard where they can access jobs. It also means seeking ways to augment other sources of... View Details

Keywords: Garry Emmons; Management; Mining

03 Sep 2024
Research & Ideas

Is It Even Possible to Dam the Flow of Misleading Content Online?

As a polarizing US presidential election nears, moderating controversial content on social media poses a pressing problem for tech giants. But no matter how many employees they hire, lines of code they write, or new content policies they implement, major platforms face... View Details

Keywords: by Jay Fitzgerald; Information Technology; Technology

March 2011
Background Note

Pitching Business Opportunities

By: Lynda M. Applegate, William R. Kerr and Alexis Brownell

This note can be used to develop a business plan pitch for a new venture. View Details

Keywords: Business Plan; Business Startups; Spoken Communication; Competency and Skills; Entrepreneurship

Educators

01 Jan 2012
News

Cynthia Carroll, MBA 1989

Anglo American, one of the world’s largest mining companies, Cynthia Carroll traveled to 14 countries, visiting mines and interviewing staff, meeting with government officials, and talking to miners and local community members. “I needed... View Details

September 2007
Teaching Note

Nonverbal Communication: Distinguishing Truth and Lies (TN)

By: Michael A. Wheeler

Keywords: Trust; Interpersonal Communication; Nonverbal Communication

24 Apr 2014
News

Find your passion through purposeful action

Roseann Hassey (MBA 1987) talks about providing service to communities in need in New Orleans, Mexico, South Africa, and Haiti. (Published April 2014) View Details

January 29, 2018
Article

How to Build Trust with Colleagues You Rarely See

By: Tsedal Neeley

Building trust is key to success for any organization. But that can be tricky when it comes to colleagues that you only interact with virtually. What does it take to build trust when you can’t meet in person? In this piece, the author suggests that professionals should... View Details

Keywords: Interpersonal Communication; Trust; Organizational Culture; Familiarity; Employees

Register to Read

May 2011
Article

Challenge the Boss or Stand Down

By: W. Earl Sasser

This HBR Case Study includes both the case and the commentary. For teaching purposes, this reprint is also available in two other versions: case study-only, reprint R1105X, and commentary-only, R1105Z. Tom Green, an aggressive young sales executive at self-service... View Details

Keywords: Problems and Challenges; Personal Development and Career; Jobs and Positions; Conferences; Service Industry