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  • 15 Oct 2012
  • Research & Ideas

Why Business IT Innovation is so Difficult

prices is that tremendous cost has been taken out of its supply chain and operations by using IT to keep inventory low but still not stock out." That Walmart is secretive about how it manages to so finely coordinate its enormous global... View Details
Keywords: by Maggie Starvish
  • 07 Jun 2011
  • First Look

First Look: June 7

formula for estimating the lifetime value of each piece of content. As the business models of print and broadcast media declined, Demand had figured out how to leverage digital and social media tools to bring down the costs of creating... View Details
Keywords: Sean Silverthorne
  • 30 Jun 2008
  • Research & Ideas

Rethinking Retirement Planning

trust was no doubt engendered in an earlier day when defined benefit (DB) pension plans were offered by lifelong employers like IBM and General Motors. Today, that system is all but extinct. Merton explains that employers underestimated the View Details
Keywords: by Julia Hanna; Banking; Financial Services
  • 12 May 2003
  • Research & Ideas

How Hot is the “Hot Spot” Business?

Characteristics favoring the technology, Dayton said, are the relatively cheap cost (providers can establish a hot spot for about $2,000; users can equip their laptop with a Wi-Fi card for about $50), relatively good performance (up to 11... View Details
Keywords: by Sean Silverthorne & Martha Lagace; Technology; Communications; Telecommunications
  • 14 Dec 2011
  • Research & Ideas

The New Measures for Improving Nonprofit Performance

critical point. Developments like social impact bonds are important for attracting private investment to proven programs, while reducing costs to government and society. But you're right that this still doesn't address the question of... View Details
Keywords: by Julia Hanna
  • 26 Aug 2014
  • First Look

First Look: August 26

Evidence from Targeted Firms By: Cohen, Lauren, Umit G. Gurun, and Scott Duke Kominers Abstract—We provide theoretical and empirical evidence on the evolution and impact of non-practicing entities (NPEs) in the intellectual property space. Heterogeneity in innovation,... View Details
Keywords: Sean Silverthorne
  • 01 Aug 2011
  • Research & Ideas

Immigrant Innovators: Job Stealers or Job Creators?

the H1-B program have argued that high-tech firms use the program as a means to keep their workers young and costs lower," he says. "There's no question that when you look across industries, the ones that are very immigration-dependent... View Details
Keywords: by Carmen Nobel; Technology
  • 27 Jul 2011
  • Research & Ideas

Customer Loyalty Programs That Work

Loyalty In Retail Self-service retail, which started with customers selecting their own merchandise in the 1930s and evolved to modern conveniences including self-checkout lanes, has saved businesses labor costs and customers time. But... View Details
Keywords: by Maggie Starvish; Retail
  • 24 Sep 2007
  • Research & Ideas

The FDA: What Will the Next 100 Years Bring?

technologies together are pushing people to take an increasingly active role in managing their own health records. So the project will explore the relationship between, on the one hand, new technologies for predicting future disease and for capturing, recording, and... View Details
Keywords: by Sean Silverthorne; Biotechnology; Consumer Products; Food & Beverage; Health
  • 01 Oct 2001
  • Research & Ideas

Five Questions for Stuart Gilson

return the business to a sound footing. Or the resulting restructuring may severely disrupt the business. If it is necessary to layoff 20 percent of your workforce to achieve the same cost efficiency as your competitors, better to do this... View Details
Keywords: by Sean Silverthorne
  • 26 Oct 2010
  • First Look

First Look: October 26, 2010

Shih-Ta Chen, and Keith Chi-Ho WongHarvard Business School Case 210-089 A residential real estate developer competes in a heated auction for a prime retail development site in the interior of China during the 2009 boom. Total project cost... View Details
Keywords: Sean Silverthorne
  • 05 May 2003
  • Research & Ideas

Sharing the Responsibility of Corporate Governance

will be possible to both maximize shareholder value and be a good corporate citizen. Indeed, we should encourage managers to find the "sweet spot" where their actions generate a robust return for their shareholders without exploiting externalities and thereby... View Details
Keywords: by Carla Tishler
  • January 2025
  • Case

Netflix: Takedown Troubles

By: Clayton S. Rose, Tom Quinn and Maxim Pike Harrell
In October 2021, Netflix Co-CEO Ted Sarandos sent an all-staff email addressing backlash to comedian Dave Chappelle’s new stand-up special, The Closer. Released on October 5, the comedian’s depiction of the transgender community and other LGBTQ+ groups prompted... View Details
Keywords: Disruption; Talent and Talent Management; Customer Satisfaction; Cost vs Benefits; Demographics; Ethics; Corporate Accountability; Employees; Recruitment; Retention; Leadership; Crisis Management; Risk Management; Corporate Social Responsibility and Impact; Mission and Purpose; Organizational Change and Adaptation; Organizational Culture; Civil Society or Community; Social Issues; Strategic Planning; Adaptation; Decisions; Motion Pictures and Video Industry
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Rose, Clayton S., Tom Quinn, and Maxim Pike Harrell. "Netflix: Takedown Troubles." Harvard Business School Case 325-021, January 2025.
  • 04 Feb 2021
  • Research & Ideas

Inside CEOs' Pandemic Worries: Uncertainty, Employees, and Kids

Us About Crisis Leadership The COVID Two-Step for Leaders: Protect and Pivot Keep Your Weary Workers Engaged and Motivated Good Leadership Is an Act of Kindness Cut Payroll Costs with Transparency, Fairness, and Compassion Another CEO... View Details
Keywords: by Gamze D. Yucaoglu, Robin Abrahams, and Boris Groysberg
  • 30 Nov 2016
  • Op-Ed

Where Could More Regulation Help Small Businesses? Online Lending.

lending laws, they are not subject to federal oversight. Only a handful of states require brokers to obtain licenses. The problem is that brokers can add extensive costs to the loan and have no obligation to disclose their fees or any... View Details
Keywords: by Karen Mills and Brayden McCarthy; Financial Services
  • 05 Jul 2016
  • First Look

July 5, 2016

high-quality output. To evaluate this tradeoff, I develop a procedure to estimate agents' effort costs and simulate counterfactuals under alternative feedback policies. The results suggest that feedback on net increases the number of... View Details
Keywords: Sean Silverthorne
  • 06 Oct 2015
  • First Look

October 6, 2015

2015 University of Chicago Press Economic Analysis of the Digital Economy By: Goldfarb, Avi, Shane Greenstein, and Catherine Tucker, eds. Abstract—As the cost of storing, sharing, and analyzing data has decreased, economic activity has... View Details
Keywords: Sean Silverthorne
  • 22 Sep 2014
  • Op-Ed

Online Banks Fill Funding Needs for Small Business

activity within the business' accounts which can be valuable in a predictive model. Second, they have a built-in source of small businesses seeking loans. Finally, these banks have their own balance sheets off which to lend and don't have to raise high View Details
Keywords: by Karen Mills; Banking; Financial Services
  • 30 Apr 2013
  • First Look

First Look: April 30

where diaspora connections serve to navigate uncertain environments. We further show that diaspora-based contracts mainly serve to lower costs for the company contacts outsourcing the work, as the workers in India are paid about the... View Details
Keywords: Sean Silverthorne
  • 26 Mar 2012
  • Research & Ideas

What Neuroscience Tells Us About Consumer Desire

has its own logistical limitations. Running an fMRI scanner costs researchers up to $1,000 per hour, and studies often use 20-30 subjects, Karmarkar says. And while EEG lets subjects move around during testing, fMRI requires them to lie... View Details
Keywords: by Carmen Nobel; Consumer Products
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