Filter Results:
(9,045)
Show Results For
- All HBS Web
(9,045)
- People (12)
- News (1,360)
- Research (6,892)
- Events (37)
- Multimedia (53)
- Faculty Publications (5,697)
Show Results For
- All HBS Web
(9,045)
- People (12)
- News (1,360)
- Research (6,892)
- Events (37)
- Multimedia (53)
- Faculty Publications (5,697)
- Article
Soul and Machine (Learning)
By: Davide Proserpio, John R. Hauser, Xiao Liu, Tomomichi Amano, Burnap Alex, Tong Guo, Dokyun (DK) Lee, Randall Lewis, Kanishka Misra, Eric Schwarz, Artem Timoshenko, Lilei Xu and Hema Yoganarasimhan
Machine learning is bringing us self-driving cars, medical diagnoses, and language translation, but how can machine learning help marketers improve marketing decisions? Machine learning models predict extremely well, are scalable to “big data,” and are a natural fit to... View Details
Keywords: Machine Learning; Marketing Applications; Knowledge; Technological Innovation; Core Relationships; Marketing; Applications and Software
Proserpio, Davide, John R. Hauser, Xiao Liu, Tomomichi Amano, Burnap Alex, Tong Guo, Dokyun (DK) Lee, Randall Lewis, Kanishka Misra, Eric Schwarz, Artem Timoshenko, Lilei Xu, and Hema Yoganarasimhan. "Soul and Machine (Learning)." Marketing Letters 31, no. 4 (December 2020): 393–404.
- March 2021
- Article
The Customer May Not Always Be Right: Customer Compatibility and Service Performance
This paper investigates the impact of customer compatibility – the degree of fit between the needs of customers and the capabilities of the operations serving them – on customer experiences and firm performance. We use a variance decomposition analysis to quantify the... View Details
Keywords: Customer Compatibility; Satisfaction; Profitability; Service Operations; Customer Relationship Management; Customer Satisfaction; Performance
Buell, Ryan W., Dennis Campbell, and Frances X. Frei. "The Customer May Not Always Be Right: Customer Compatibility and Service Performance." Management Science 67, no. 3 (March 2021): 1468–1488.
- October 2000 (Revised December 2002)
- Background Note
Note on Customer Management
By: Das Narayandas
Describes a process for managing customers for profit. View Details
Narayandas, Das. "Note on Customer Management." Harvard Business School Background Note 501-044, October 2000. (Revised December 2002.)
- 29 Jan 2019
- First Look
New Research and Ideas, January 29, 2019
of countries with deteriorated corporate financial fragility indicators (Altman’s Z-score). Firm size plays a critical role in the relationship between leverage, firm fragility, and exchange rate movements in emerging markets. While the... View Details
Keywords: Dina Gerdeman
- 22 Mar 2011
- First Look
First Look: March 22
behave dishonestly (Study 1), and this relationship was mediated by impaired moral awareness (Study 2). Unlike individuals with moderate or low moral identity, individuals high in moral identity did not cheat more when they were depleted... View Details
Keywords: Sean Silverthorne
- 6 PM – 8 PM EDT, 13 Sep 2018
- HBS Alumni Events
HBS Alumnae Circles Washington DC Open House
HBS Alumnae Circles are taking new members - are you interested?
Register for this upcoming open house to learn more. View Details
- 6 PM – 8 PM EDT, 06 Sep 2018
- HBS Alumni Events
HBS Alumnae Circles Boston Open House
HBS Alumnae Circles are taking new members - are you interested?
Register for this upcoming open house to learn more. View Details
- March 1979 (Revised December 1982)
- Case
Allied Chemical Corp. (B)
Describes Allied's cooperative approach to government relations and the approach of some of the regulatory agencies Allied deals with. Based mainly on quotes from Allied and government officials. Asks the student to evaluate Allied's government relations--in general... View Details
Lodge, George C., and Joseph L. Badaracco Jr. "Allied Chemical Corp. (B)." Harvard Business School Case 379-150, March 1979. (Revised December 1982.)
- autumn 1981
- Article
Strike Two: Labor Management Negotiations in Major League Baseball
By: L. M. DeBrock and Alvin E. Roth
DeBrock, L. M., and Alvin E. Roth. "Strike Two: Labor Management Negotiations in Major League Baseball." Bell Journal of Economics 12, no. 2 (autumn 1981): 413–425.
- December 1, 2022
- Article
Which Connections Really Help You Find a Job?
By: Iavor I. Bojinov, Karthik Rajkumar, Guillaume Saint-Jacques, Erik Brynjolfsson and Sinan Aral
Experiments involving 20 million people generated a surprising finding: moderately weak connects — and not strong connections — are the most useful in finding a new job. To be more specific, the ties that are most helpful for finding new jobs tend to be moderately... View Details
Bojinov, Iavor I., Karthik Rajkumar, Guillaume Saint-Jacques, Erik Brynjolfsson, and Sinan Aral. "Which Connections Really Help You Find a Job?" Harvard Business Review (website) (December 1, 2022).
- May 25, 2024
- Article
How to Prevent Silos from Becoming an Enemy of Collaboration
By: Ranjay Gulati
Gulati, Ranjay. "How to Prevent Silos from Becoming an Enemy of Collaboration." Inc.com (May 25, 2024).
- Spring 2020
- Article
Establishing High Performing Teams: Lessons from Health Care
By: Michael Anne Kyle, Emma-Louise Aveling and Sara J. Singer
Effective teams can be significant drivers of innovations that enable broader quality improvements and efficiency gains across organizations. But despite the wealth of research and managerial expertise describing characteristics of effective teams, people and... View Details
Kyle, Michael Anne, Emma-Louise Aveling, and Sara J. Singer. "Establishing High Performing Teams: Lessons from Health Care." Special Issue on Disruption 2020. MIT Sloan Management Review 61, no. 3 (Spring 2020): 14–18.
- April 2012
- Article
Beyond Individual Creativity: The Superadditive Benefits of Multicultural Experience for Collective Creativity in Culturally Diverse Teams
By: Carmit Tadmor, Patricia Satterstrom, Sujin Jang and Jeffrey Polzer
Although recent research has consistently demonstrated the benefits of multicultural experience for individual-level creativity, its potential advantages for collective creativity in culturally diverse teams have yet to be explored. We predicted that multicultural... View Details
- September 1998
- Article
The Social Psychology of Family Shareholder Dynamics
By: J. A. Davis and Rita M. Herrara
Davis, J. A., and Rita M. Herrara. "The Social Psychology of Family Shareholder Dynamics." Family Business Review (September 1998).
- 1 Aug 2010
- Conference Presentation
Giving and Seeking Help in Creative Teams: A Field Study at a Design Firm
By: Colin M. Fisher, Teresa M. Amabile and Julianna Pillemer
- November 1999 (Revised December 1999)
- Case
U.S. Government and Food Safety, The
By: Ray A. Goldberg, Carin-Isabel Knoop and Hal Hogan
Keywords: Business and Government Relations; Food; Safety; Food and Beverage Industry; Agriculture and Agribusiness Industry; United States
Goldberg, Ray A., Carin-Isabel Knoop, and Hal Hogan. "U.S. Government and Food Safety, The." Harvard Business School Case 900-014, November 1999. (Revised December 1999.)
- Article
Organization of Information and the Detection of Gender Discrimination
By: C. Rutte, T. Diekmann, J. Polzer, F. Crosby and D. Messick
Rutte, C., T. Diekmann, J. Polzer, F. Crosby, and D. Messick. "Organization of Information and the Detection of Gender Discrimination." Psychological Science 5, no. 4 (July 1994): 226–231.
- January 2005
- Article
Business Groups and Risk Sharing Around the World
By: Tarun Khanna and Yishay Yafeh
Khanna, Tarun, and Yishay Yafeh. "Business Groups and Risk Sharing Around the World." Journal of Business 78, no. 1 (January 2005): 301–340.
- November 2009
- Article
What Would Peter Say?
Heeding the wisdom of Peter Drucker might have helped us avoid - and will help us solve - numerous challenges, from restoring trust in business to tackling climate change. He issued early warnings about excessive executive pay, the auto industry's failure to adapt and... View Details
Keywords: Judgments; Employee Relationship Management; Leadership; Goals and Objectives; Management Practices and Processes; Organizational Change and Adaptation; Business and Community Relations; Business and Government Relations; Business and Shareholder Relations
Kanter, Rosabeth Moss. "What Would Peter Say?" Harvard Business Review 87, no. 11 (November 2009).
- February 2017 (Revised May 2018)
- Case
The Flint, Michigan Sit-Down Strike
By: Tom Nicholas, Christopher T. Stanton and Matthew Preble
For roughly six weeks between late December 1936 and February 1937, a major strike at several critical General Motors (GM) plants in Flint, Michigan, essentially halted the corporation’s U.S. production and resulted in significant gains for the nascent United... View Details
Keywords: Industrial Unionism; Craft Unionism; Welfare Capitalism; General Motors; Labor; Labor Unions; Labor and Management Relations; Wages; Working Conditions; Government Legislation; Business History; Business and Government Relations; Business and Stakeholder Relations; Business and Community Relations; Auto Industry; Manufacturing Industry; Mining Industry; Steel Industry; United States; Michigan
Nicholas, Tom, Christopher T. Stanton, and Matthew Preble. "The Flint, Michigan Sit-Down Strike." Harvard Business School Case 817-005, February 2017. (Revised May 2018.)