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Show Results For
- All HBS Web
(6,027)
- People (9)
- News (1,053)
- Research (4,395)
- Events (17)
- Multimedia (8)
- Faculty Publications (3,259)
- Article
Are You Really Innovating Around Your Customers' Needs?
By: Sunil Gupta
Every company believes it is customer-centric. However, most of them are product- and service-centric first, focusing on how to enhance their offerings rather than putting themselves in their customers’ shoes. To come up with truly innovative customer-centric ideas,... View Details
Gupta, Sunil. "Are You Really Innovating Around Your Customers' Needs?" Harvard Business Review (website) (October 1, 2020).
- 2007
- Book
Global Accountabilities: Participation, Pluralism, and Public Ethics
By: Alnoor Ebrahim and Edward Weisband
This edited volume contributes analytical depth to the diverse debates on accountability in modern organizations. It explores the nature, forms and impacts of accountability efforts in civil society organizations, public and inter-governmental agencies, and private... View Details
Keywords: Ethics; Globalized Firms and Management; Corporate Accountability; Business and Government Relations
Ebrahim, Alnoor, and Edward Weisband. Global Accountabilities: Participation, Pluralism, and Public Ethics. U.K.: Cambridge University Press, 2007.
- 19 Dec 2022
- News
The Rise Philosophy at Mahindra Group
- 04 Nov 2022
- News
How Bullying Manifests at Work - and How to Stop It
- 01 Apr 2022
- News
How Teams Are Retaining Employees Right Now
- 24 Mar 2022
- News
What to Do If Your Employees Keep Getting Poached
- 26 Nov 2021
- News
Today’s CEOs Need Hands-On Digital Skills
- 06 Jul 2014
- News
Now at the Movies: Fully Reclining Seats
- 01 Sep 2003
- News
Incentives and Operational Excellence
Operational problems can be the cause of an organization’s demise. Often they can be traced to poor controls in interorganizational settings, according to HBS associate professor V.G. Narayanan, a specialist in measurement systems and incentives. Narayanan’s... View Details
- 2017
- Other Book
Good Work: The Taylor Review of Modern Working Practices
By: Matthew Taylor, Greg Marsh, Diane Nicol and Paul Broadbent
I was not the only person appointed to the Review. My fellow Review team members, Greg Marsh, Diane Nicol and Paul Broadbent have not only been an important source of ideas and wisdom throughout the process but have led in engaging with key groups of... View Details
Keywords: Future Of Work; Labor Relations; Marketplaces; Employment; Labor and Management Relations; Labor; Markets
Taylor, Matthew, Greg Marsh, Diane Nicol, and Paul Broadbent. Good Work: The Taylor Review of Modern Working Practices. London: Great Britain, Department for Business, Energy & Industrial Strategy, 2017. Electronic.
- Article
Case Study: Follow Dubious Orders or Speak Up?
By: Sandra J. Sucher and Matthew Preble
The article discusses an intern for the technology security company Zantech addressing her concerns about her boss in Seoul, South Korea, regarding an inappropriate suggestion on misrepresenting her identity. An overview of the ethical aspects of addressing her... View Details
Sucher, Sandra J., and Matthew Preble. "Case Study: Follow Dubious Orders or Speak Up?" Harvard Business Review 95, no. 4 (July–August 2017): 139–141.
- 01 Dec 2018
- News
Action Plan: The Power of Story
you were to where you are.” Henderson brings his story to audiences from LA to South Africa as managing director of the leadership development firm Henderson, Harper & Associates. Its power lies in its truth: From dabbling in marijuana at... View Details
Keywords: Ryan Jones
- November 2006 (Revised March 2007)
- Case
Liz Claiborne and the New Working Woman
By: Anthony Mayo and Mark Benson
At age 47, with two decades of experience as a lead designer for a Fortune 500 fashion company, Liz Claiborne put her life savings on the line to form Liz Claiborne, Inc., a partnership that included her husband. A decade later, in 1986, Claiborne was CEO of her own... View Details
- Web
Financing New Ideas - Georges F. Doriot : Educating Leaders, Building Companies, Baker Library, Harvard Business School
Home Site map Map / Directions Search: General Information HBS Home About Annual Report Campus Commencement Dean Nohria Employment Fifty Years of Women Give News New Construction Academic Programs Doctoral Programs Executive Education MBA Summer Venture in View Details
- 27 Oct 2020
- News
HBS Votes
important conversations.” M2P notes that “millennials make up nearly one third of the voting electorate, yet we historically haven’t pulled our weight. Join us on a journey of learning, doing, and growing together.” Giving Employees Time to Vote Neil Malik (MBA 1998),... View Details
- 01 Sep 2010
- News
Fair Trade
Toothpaste would follow toilet soap. Shampoo would follow toothpaste. At some stage a market for cheaper brands of cosmetics would develop. The relationship between income levels and the type of consumer product which could be sold was... View Details
- Web
2015 Symposium - Race, Gender & Equity
of Technology, Sloan School of Management Don Tomaskovic-Devey University of Massachusetts, Amherst Shelley Correll Stanford University Susan Sturm Columbia Law School Sarah Cliffe Harvard Business Review Maria Konnikova The New Yorker... View Details
- 01 Sep 2005
- News
Trouble in Mouse Land
amply rewarded; over the course of ten years, annual profits of WDC went from $291 million to $1.11 billion under the management of Eisner (CEO and chairman) and Wells (president and COO). By the mid-1990s, however, storm clouds had... View Details
- September 2010 (Revised January 2012)
- Case
Emergia: Driving Profitability on Help Desk Contracts
Emergia wants to keep its customer happy with its contact center service, but the margins on the help desk contract are dangerously low. Can Miguel Neira, the COO, increase margins while preserving the customer relationship? View Details
Keywords: Customer Relationship Management; Customer Satisfaction; Profit; Job Cuts and Outsourcing; Management Analysis, Tools, and Techniques; Service Operations; Performance Capacity; Performance Evaluation; Mathematical Methods; Service Industry
Martinez Jerez, F. Asis, and Lisa Brem. "Emergia: Driving Profitability on Help Desk Contracts." Harvard Business School Case 111-048, September 2010. (Revised January 2012.)
- 01 Oct 2001
- News
Gordon Celebrates a Century
excellent health. He still keeps an office at Deltec Asset Management in New York, a Kidder spin-off run by his son, John R. Gordon (MBA '74). At an office celebration at Deltec, Gordon's nephew snapped this photo of his uncle two days... View Details