Publications

Web

Advisory Board - Entrepreneurship

focusing on management buyouts in the United Kingdom and France. Prior to that, Daphne served as an Associate in Accenture's (formerly Andersen Consulting) Strategic Services Group, specializing in business and technology View Details

31 Jul 2023
News

Striving for Imperfection

that, Conn says, the rules of strategy that he learned in business school no longer apply. So how do we change the way we solve strategic business problems? In this episode of... View Details

Keywords: Management of Companies and Enterprises; Management

Career Coach

Jessica Mbaeliachi

to the Board of Directors, and key Enterprise Level strategic initiatives. She previously served as the company’s Head of Strategy and Operations for Intercontinental Markets, driving commercial strategy, brand planning and View Details

Keywords: Emerging Markets; Health Care

Jan 29 2015
Testimonial

Stepping Up to New Challenges

07 Jul 2021
Book

Good News for Disgraced Companies: You Can Regain Trust

it,” says Harvard Business School Professor Sandra Sucher. By contrast, she notes, when Pinterest proactively moved to keep anti-vaccination activists from spreading misinformation on the site during the COVID-19 pandemic, the company... View Details

Keywords: by Lane Lambert

19 Dec 2005
Research & Ideas

Public Education Goes to School

developed the idea that to be effective in driving student outcomes, a district-wide strategy for improvement must also start there, and then drive decisions in the various organizational elements in the PELP Coherence Framework. Q: What... View Details

Keywords: by Mallory Stark; Education

27 Apr 2016
Research & Ideas

How the FBI Reinvented Itself After 9/11

Business Administration in the Strategy unit and Senior Associate Dean for Research. Balancing design and identity Whereas organizational design is concerned with how tasks are prioritized, structured, and... View Details

Keywords: by Carmen Nobel

April 2011 (Revised July 2014)
Case

Hindustan Petroleum Corporation Ltd.: Driving Change Through Internal Communication

By: Boris Groysberg and Michael Slind

Hindustan Petroleum (HPCL), confronted in 2003 with an urgent need to change how it operated externally, adopted a highly innovative approach to communicating internally. This case, set in 2010, presents an overview of the new, more interactive model of employee... View Details

Keywords: Communication Strategy; Interpersonal Communication; Employee Relationship Management; Innovation and Management; Leading Change; Management Practices and Processes; Organizational Change and Adaptation; Organizational Culture; Corporate Strategy; India

13 Feb 2020
Book

Open Your Organization to Honest Conversations

underlying reason why: Leaders often get stuck in echo chambers that merely reinforce their own ideas, says Harvard Business School Professor Michael Beer. Meanwhile, lower-level employees are often fully aware of the problems that plague... View Details

Keywords: by Dina Gerdeman

December 1998
Background Note

Cash Management Practices in Small Companies

By: H. Kent Bowen, Andrew R. Jassy, Laurence E. Katz, Kevin E. Kelly and Baltej Kochar

Most small business managers claim that cash management is their leading concern. Often walking a tightrope between growth and illiquidity, small business managers face different cash management challenges than their counterparts in larger companies. Compared to larger... View Details

Keywords: Motivation and Incentives; Working Capital; Management Practices and Processes; Organizational Design; Cash; Forecasting and Prediction; Policy; Business Strategy

25 Jun 2018
Research & Ideas

In America, Immigrants Really Do Get the Job Done

ferrantraite The Muslim ban. The Wall. Children separated from their parents at the Mexican border. The past two years have seen an aggressive push by the Trump administration against both legal and illegal immigration. But it’s not just the United States seeing a... View Details

Keywords: by Michael Blanding; Agriculture & Agribusiness; Technology; Service

February 2018 (Revised May 2018)
Case

Haier: Incubating Entrepreneurs in a Chinese Giant

By: Rosabeth Moss Kanter and Nancy Hua Dai

CEO Zhang Ruimin must plan how to accelerate the growth of self-managed microenterprises. Platforms were Haier’s business platforms operating in five major sectors: white goods transformation, investment and incubation, financial holdings, real estate, and cultural... View Details

Keywords: China; Microenterprise; Appliances; Platform; Change; Innovation; Opportunities; Entrepreneurship; Digital Platforms; Transformation; Innovation and Invention; Leadership; Growth and Development Strategy; China

15 Oct 2009
Working Paper Summaries

Mixed Source

Keywords: by Ramon Casadesus-Masanell & Gastón Llanes; Technology

September 2022 (Revised January 2023)
Case

DBS: Purpose-Driven Transformation

By: Ranjay Gulati, Adina Wong, Dawn H. Lau and Joseph Mesfin

Singapore-based bank DBS went through three waves of purpose-driven transformation, overhauling the bank’s systems, upgrading employee skills, and re-centering its customer focus, with the bank’s purpose growing bolder with each key milestone achieved. Find out how the... View Details

Keywords: Transformation; Alignment; Business Strategy; Balanced Scorecard; Technology Adoption; Mission and Purpose; Change Management; Banking Industry; Financial Services Industry; Asia; Singapore

September 2010 (Revised October 2011)
Case

Chances Are? Course Selection at HBS and at Kellogg

By: Hanna Halaburda and Aldo Sesia

The case describes two alternative elective course assignment procedures: Harvard Business School's lottery-based system and Kellogg Graduate School of Management's bidding-based system. The case has been designed to discuss the benefits and drawbacks of each system... View Details

Keywords: Business Education; Curriculum and Courses; Higher Education; Auctions; Marketplace Matching; Groups and Teams; Strategy; Education Industry; Sports Industry; United States

April 2024 (Revised February 2025)
Teaching Note

eBee: Affordable Mobility for Africa

By: Ramon Casadesus-Masanell, Gamze Yucaoglu and Jordan Mitchell

Teaching Note for HBS Case No. 724-360.The case opens in March 2023, as Sten van der Ham and Jaap Maljers, CEO and co-founder of eBee, an electric bike (e-bike) company in Africa, are contemplating the different avenues for growth and path to profitability for the... View Details

Keywords: Business Model; Value Creation; Competition; Expansion; Logistics; Profit; Resource Allocation; Corporate Strategy; Business Startups; Growth and Development Strategy; Business Strategy; Product Marketing; Entrepreneurial Finance; Bicycle Industry; Africa; Kenya

August 2021 (Revised March 2022)
Case

Camera IQ and the Metaverse: Building Augmented Reality Brand Experiences

By: Jill Avery and Rayan Nahas

Camera IQ, a camera marketing software company that empowered brands to create and launch augmented reality experiences (AREs) across social platforms, had just raised an additional $5 million to fund further product development and expand its marketing and sales... View Details