Filter Results:
(6,213)
Show Results For
- All HBS Web
(6,213)
- People (8)
- News (1,045)
- Research (4,588)
- Events (12)
- Multimedia (4)
- Faculty Publications (3,759)
Show Results For
- All HBS Web
(6,213)
- People (8)
- News (1,045)
- Research (4,588)
- Events (12)
- Multimedia (4)
- Faculty Publications (3,759)
- 03 Feb 2016
- Research & Ideas
The State of Customer Service Leadership
largely in the hands of those who lead our service organizations. It’s natural that we would look to leaders in the service sector for the same cutting-edge practices that we used to find being implemented in the past in our large View Details
- 01 Mar 2013
- News
Opening the Door
month, reviewing the numbers. I learned a lot about medicine that way. Wasn't your husband also in the health-care industry at the time? Yes. Under a push for funding from President Nixon, there had started to be more research and... View Details
- 07 Nov 2006
- First Look
First Look: November 7, 2006
engineering development and construction projects. In what ways are the challenges of managing large, complex projects different from the challenges of managing other large industrial activities? How is it possible to evaluate the... View Details
Keywords: Sean Silverthorne
- 08 Apr 2002
- Research & Ideas
How to Negotiate “Yes” Across Cultural Boundaries
international negotiations, I've seen numerous promising deals fail because people ignored or underestimated the powerful differences in processes across cultures... . . . What are the informal influences that can make or break a deal?... View Details
Keywords: by James K. Sebenius
- 26 Apr 2011
- Op-Ed
HBS Faculty Comment on Environmental Issues for Earth Day
work together to create all aspects of the urban environment. Also necessary are new systems and processes for helping cities operate efficiently and effectively, including the use of new information and communication technologies already... View Details
- March 2025
- Case
Fostering Community at Airbnb (A)
By: Jeffrey T. Polzer, Heather Whiteman and Sarah Mehta
Set in November 2020, this case explores Airbnb’s efforts to foster a culture of belonging, particularly given the impact of the COVID-19 pandemic on the company’s workforce. It details how Airbnb used employee surveys and organizational network analysis (ONA)—a... View Details
- October 1994
- Supplement
Frito-Lay, Decision Support System Software: Windows Version
Applegate, Lynda M. "Frito-Lay, Decision Support System Software: Windows Version." Harvard Business School Spreadsheet Supplement 195-724, October 1994.
- 2023
- Article
Benchmarking Large Language Models on CMExam—A Comprehensive Chinese Medical Exam Dataset
By: Junling Liu, Peilin Zhou, Yining Hua, Dading Chong, Zhongyu Tian, Andrew Liu, Helin Wang, Chenyu You, Zhenhua Guo, Lei Zhu and Michael Lingzhi Li
Recent advancements in large language models (LLMs) have transformed the field of question answering (QA). However, evaluating LLMs in the medical field is challenging due to the lack of standardized and comprehensive datasets. To address this gap, we introduce CMExam,... View Details
Keywords: Large Language Model; AI and Machine Learning; Analytics and Data Science; Health Industry
Liu, Junling, Peilin Zhou, Yining Hua, Dading Chong, Zhongyu Tian, Andrew Liu, Helin Wang, Chenyu You, Zhenhua Guo, Lei Zhu, and Michael Lingzhi Li. "Benchmarking Large Language Models on CMExam—A Comprehensive Chinese Medical Exam Dataset." Conference on Neural Information Processing Systems (NeurIPS), Datasets and Benchmarks Track 36 (2023).
- 26 Oct 2023
- Blog Post
Alumni in Climate Networking Series: New York City
efficiency programs through digital platforms. It was impressive the sheer breadth of industries that alumni in New York are working in to help solve the climate crisis. One of the most inspiring parts of the evening was the number of... View Details
- 01 Aug 2008
- What Do You Think?
Has the Time Come for “Stretch” in Management?
come into fashion? For example, I was reminded of stretch when the goal of a 50 percent reduction in carbon emissions by 2040 was at least informally agreed to at a recent economic summit. In that case, the end date was conveniently set... View Details
Keywords: by Jim Heskett
- 16 Jan 2018
- News
Celebrating the Impact of Nonprofits
SPNM scholarship program a primary focus of its fundraising activities because the program’s impact in the region is so far-reaching. “Our members have been most motivated to give back to the community through SPNM,” says Panoff. “This is an old View Details
Keywords: Margie Kelley
- Article
Managing Digital Design at BMW
By: Stefan Thomke
Thomke, Stefan. "Managing Digital Design at BMW." Special Issue on The Human Dimensions of Managing Digital Design. Design Management Journal 12, no. 2 (Spring 2001): 20–28.
- June 2023
- Teaching Note
Komatsu and Smart Construction
By: David J. Collis
Teaching Note for HBS Case No. 521-042. The case describes the introduction by Komatsu, the Japanese earth moving equipment manufacturer, of a new business model—Smart Construction. This replaces the one-time sale of a capital good with a software platform that... View Details
- 11 Aug 2014
- News
The First Five Years: Melissa Fensterstock (MBA 2012)
IMMUNE) and in your role as cofounder of Aromaflage? "The case method at HBS helped me learn to issue-spot, to listen carefully to an argument, and to synthesize and advance the group discussion in a cogent manner. At IMMUNE, I read through vast amounts of scientific... View Details
- February 2024 (Revised February 2025)
- Case
Financing Matillion's Scaleup (A)
By: Raymond Kluender, Emanuele Colonnelli and Ramana Nanda
In 2019, Matthew Scullion, founder and CEO of U.K. startup Matillion, faced a decision about which term sheet to accept for the lead investor in his company’s $35 million Series C financing round. Would the connections and opportunities offered by Silicon Valley-based... View Details
Keywords: Entrepreneurship; Negotiation; Ownership; Business Startups; Decisions; Venture Capital; Financing and Loans; Valuation; Information Technology Industry; United Kingdom
Kluender, Raymond, Emanuele Colonnelli, and Ramana Nanda. "Financing Matillion's Scaleup (A)." Harvard Business School Case 824-140, February 2024. (Revised February 2025.)
- March 1986 (Revised March 1987)
- Case
EMC Corp.
Keywords: Information Technology Industry
Sahlman, William A. "EMC Corp." Harvard Business School Case 286-106, March 1986. (Revised March 1987.)
- July 2021
- Supplement
Trouble at Basecamp: Managing Politics, Polarization, and Conflict in the Workplace (B)
By: Nour Kteily, Deepak Malhotra and David Lane
Supplement to the (A) case View Details
Keywords: Change; Communication; Diversity; Fairness; Values and Beliefs; Governance; Employees; Working Conditions; Leading Change; Leadership Style; Mission and Purpose; Organizational Culture; Work-Life Balance; Labor and Management Relations; Conflict and Resolution; Identity; Social Issues; Equality and Inequality; Technology Platform; Information Technology Industry; United States
Kteily, Nour, Deepak Malhotra, and David Lane. "Trouble at Basecamp: Managing Politics, Polarization, and Conflict in the Workplace (B)." Harvard Business School Supplement 922-004, July 2021.
- February 2013
- Article
Sustaining Innovation When Outsourcing Components in Multi-technology, Multi-component Systems
By: Ian Mackenzie and Casimer DeCusatis
Firms producing multi-technology, multi-component systems are increasingly outsourcing selected components to achieve both reduced cost and enhanced innovation benefits. Given typical inter-dependence between innovation at the system and component levels, an important... View Details
Keywords: Innovation; Job Cuts and Outsourcing; Alignment; Innovation and Invention; Information Technology Industry
Mackenzie, Ian, and Casimer DeCusatis. "Sustaining Innovation When Outsourcing Components in Multi-technology, Multi-component Systems." Innovation: Management, Policy & Practice 15, no. 1 (February 2013).
- October 2011
- Supplement
An Interview with Ganesh Natarajan, CEO of Zensar
By: David A. Garvin
Zensar is a rapidly growing, mid-sized Indian IT services company with a collaborative management philosophy and innovative HR policies. One of its practices, Vision Communities, is an inclusive forum for innovation and strategy formulation. As the company grows,... View Details
Keywords: Decisions; Human Resources; Employees; Leadership Style; Management; Organizational Culture; Information Technology Industry; India
Garvin, David A. "An Interview with Ganesh Natarajan, CEO of Zensar." Harvard Business School Video Supplement 312-706, October 2011.
- April 2011
- Teaching Note
Prediction Markets at Google (TN)
Teaching Note for 607088. View Details