Skip to Main Content
HBS Home
  • About
  • Academic Programs
  • Alumni
  • Faculty & Research
  • Baker Library
  • Giving
  • Harvard Business Review
  • Initiatives
  • News
  • Recruit
  • Map / Directions
Faculty & Research
  • Faculty
  • Research
  • Featured Topics
  • Academic Units
  • …→
  • Harvard Business School→
  • Faculty & Research→
  • Research
    • Research
    • Publications
    • Global Research Centers
    • Case Development
    • Initiatives & Projects
    • Research Services
    • Seminars & Conferences
    →
  • Publications→

Publications

Publications

Filter Results: (6,213) Arrow Down
Filter Results: (6,213) Arrow Down Arrow Up

Show Results For

  • All HBS Web  (6,213)
    • People  (8)
    • News  (1,045)
    • Research  (4,588)
    • Events  (12)
    • Multimedia  (4)
  • Faculty Publications  (3,759)

Show Results For

  • All HBS Web  (6,213)
    • People  (8)
    • News  (1,045)
    • Research  (4,588)
    • Events  (12)
    • Multimedia  (4)
  • Faculty Publications  (3,759)
← Page 210 of 6,213 Results →
  • 03 Feb 2016
  • Research & Ideas

The State of Customer Service Leadership

largely in the hands of those who lead our service organizations. It’s natural that we would look to leaders in the service sector for the same cutting-edge practices that we used to find being implemented in the past in our large View Details
Keywords: by Jim Aisner; Retail
  • 01 Mar 2013
  • News

Opening the Door

month, reviewing the numbers. I learned a lot about medicine that way. Wasn't your husband also in the health-care industry at the time? Yes. Under a push for funding from President Nixon, there had started to be more research and... View Details
Keywords: Deborah Blagg; Colleges, Universities, and Professional Schools; Educational Services; Social Assistance; Health, Social Assistance; Management
  • 07 Nov 2006
  • First Look

First Look: November 7, 2006

engineering development and construction projects. In what ways are the challenges of managing large, complex projects different from the challenges of managing other large industrial activities? How is it possible to evaluate the... View Details
Keywords: Sean Silverthorne
  • 08 Apr 2002
  • Research & Ideas

How to Negotiate “Yes” Across Cultural Boundaries

international negotiations, I've seen numerous promising deals fail because people ignored or underestimated the powerful differences in processes across cultures... . . . What are the informal influences that can make or break a deal?... View Details
Keywords: by James K. Sebenius
  • 26 Apr 2011
  • Op-Ed

HBS Faculty Comment on Environmental Issues for Earth Day

work together to create all aspects of the urban environment. Also necessary are new systems and processes for helping cities operate efficiently and effectively, including the use of new information and communication technologies already... View Details
Keywords: by Staff; Energy; Utilities
  • March 2025
  • Case

Fostering Community at Airbnb (A)

By: Jeffrey T. Polzer, Heather Whiteman and Sarah Mehta
Set in November 2020, this case explores Airbnb’s efforts to foster a culture of belonging, particularly given the impact of the COVID-19 pandemic on the company’s workforce. It details how Airbnb used employee surveys and organizational network analysis (ONA)—a... View Details
Keywords: Change; Communication; Competency and Skills; Human Resources; Surveys; Information Technology; Health Pandemics; Organizational Culture; Networks; Accommodations Industry; Accommodations Industry; Accommodations Industry; United States; California
Citation
Educators
Related
Polzer, Jeffrey T., Heather Whiteman, and Sarah Mehta. "Fostering Community at Airbnb (A)." Harvard Business School Case 425-045, March 2025.
  • October 1994
  • Supplement

Frito-Lay, Decision Support System Software: Windows Version

By: Lynda M. Applegate
Keywords: Decision Making; Applications and Software; Digital Platforms; Food and Beverage Industry
Citation
Find at Harvard
Related
Applegate, Lynda M. "Frito-Lay, Decision Support System Software: Windows Version." Harvard Business School Spreadsheet Supplement 195-724, October 1994.
  • 2023
  • Article

Benchmarking Large Language Models on CMExam—A Comprehensive Chinese Medical Exam Dataset

By: Junling Liu, Peilin Zhou, Yining Hua, Dading Chong, Zhongyu Tian, Andrew Liu, Helin Wang, Chenyu You, Zhenhua Guo, Lei Zhu and Michael Lingzhi Li
Recent advancements in large language models (LLMs) have transformed the field of question answering (QA). However, evaluating LLMs in the medical field is challenging due to the lack of standardized and comprehensive datasets. To address this gap, we introduce CMExam,... View Details
Keywords: Large Language Model; AI and Machine Learning; Analytics and Data Science; Health Industry
Citation
Read Now
Related
Liu, Junling, Peilin Zhou, Yining Hua, Dading Chong, Zhongyu Tian, Andrew Liu, Helin Wang, Chenyu You, Zhenhua Guo, Lei Zhu, and Michael Lingzhi Li. "Benchmarking Large Language Models on CMExam—A Comprehensive Chinese Medical Exam Dataset." Conference on Neural Information Processing Systems (NeurIPS), Datasets and Benchmarks Track 36 (2023).
  • 26 Oct 2023
  • Blog Post

Alumni in Climate Networking Series: New York City

efficiency programs through digital platforms. It was impressive the sheer breadth of industries that alumni in New York are working in to help solve the climate crisis. One of the most inspiring parts of the evening was the number of... View Details
  • 01 Aug 2008
  • What Do You Think?

Has the Time Come for “Stretch” in Management?

come into fashion? For example, I was reminded of stretch when the goal of a 50 percent reduction in carbon emissions by 2040 was at least informally agreed to at a recent economic summit. In that case, the end date was conveniently set... View Details
Keywords: by Jim Heskett
  • 16 Jan 2018
  • News

Celebrating the Impact of Nonprofits

SPNM scholarship program a primary focus of its fundraising activities because the program’s impact in the region is so far-reaching. “Our members have been most motivated to give back to the community through SPNM,” says Panoff. “This is an old View Details
Keywords: Margie Kelley
  • Article

Managing Digital Design at BMW

By: Stefan Thomke
Keywords: Information Technology; Design; Transportation; Auto Industry
Citation
Register to Read
Related
Thomke, Stefan. "Managing Digital Design at BMW." Special Issue on The Human Dimensions of Managing Digital Design. Design Management Journal 12, no. 2 (Spring 2001): 20–28.
  • June 2023
  • Teaching Note

Komatsu and Smart Construction

By: David J. Collis
Teaching Note for HBS Case No. 521-042. The case describes the introduction by Komatsu, the Japanese earth moving equipment manufacturer, of a new business model—Smart Construction. This replaces the one-time sale of a capital good with a software platform that... View Details
Keywords: Strategy; Corporate Strategy; Technology Adoption; Construction Industry
Citation
Purchase
Related
Collis, David J. "Komatsu and Smart Construction." Harvard Business School Teaching Note 723-419, June 2023.
  • 11 Aug 2014
  • News

The First Five Years: Melissa Fensterstock (MBA 2012)

IMMUNE) and in your role as cofounder of Aromaflage? "The case method at HBS helped me learn to issue-spot, to listen carefully to an argument, and to synthesize and advance the group discussion in a cogent manner. At IMMUNE, I read through vast amounts of scientific... View Details
  • February 2024 (Revised February 2025)
  • Case

Financing Matillion's Scaleup (A)

By: Raymond Kluender, Emanuele Colonnelli and Ramana Nanda
In 2019, Matthew Scullion, founder and CEO of U.K. startup Matillion, faced a decision about which term sheet to accept for the lead investor in his company’s $35 million Series C financing round. Would the connections and opportunities offered by Silicon Valley-based... View Details
Keywords: Entrepreneurship; Negotiation; Ownership; Business Startups; Decisions; Venture Capital; Financing and Loans; Valuation; Information Technology Industry; United Kingdom
Citation
Educators
Purchase
Related
Kluender, Raymond, Emanuele Colonnelli, and Ramana Nanda. "Financing Matillion's Scaleup (A)." Harvard Business School Case 824-140, February 2024. (Revised February 2025.)
  • March 1986 (Revised March 1987)
  • Case

EMC Corp.

By: William A. Sahlman
Keywords: Information Technology Industry
Citation
Find at Harvard
Related
Sahlman, William A. "EMC Corp." Harvard Business School Case 286-106, March 1986. (Revised March 1987.)
  • July 2021
  • Supplement

Trouble at Basecamp: Managing Politics, Polarization, and Conflict in the Workplace (B)

By: Nour Kteily, Deepak Malhotra and David Lane
Supplement to the (A) case View Details
Keywords: Change; Communication; Diversity; Fairness; Values and Beliefs; Governance; Employees; Working Conditions; Leading Change; Leadership Style; Mission and Purpose; Organizational Culture; Work-Life Balance; Labor and Management Relations; Conflict and Resolution; Identity; Social Issues; Equality and Inequality; Technology Platform; Information Technology Industry; United States
Citation
Purchase
Related
Kteily, Nour, Deepak Malhotra, and David Lane. "Trouble at Basecamp: Managing Politics, Polarization, and Conflict in the Workplace (B)." Harvard Business School Supplement 922-004, July 2021.
  • February 2013
  • Article

Sustaining Innovation When Outsourcing Components in Multi-technology, Multi-component Systems

By: Ian Mackenzie and Casimer DeCusatis
Firms producing multi-technology, multi-component systems are increasingly outsourcing selected components to achieve both reduced cost and enhanced innovation benefits. Given typical inter-dependence between innovation at the system and component levels, an important... View Details
Keywords: Innovation; Job Cuts and Outsourcing; Alignment; Innovation and Invention; Information Technology Industry
Citation
Read Now
Related
Mackenzie, Ian, and Casimer DeCusatis. "Sustaining Innovation When Outsourcing Components in Multi-technology, Multi-component Systems." Innovation: Management, Policy & Practice 15, no. 1 (February 2013).
  • October 2011
  • Supplement

An Interview with Ganesh Natarajan, CEO of Zensar

By: David A. Garvin
Zensar is a rapidly growing, mid-sized Indian IT services company with a collaborative management philosophy and innovative HR policies. One of its practices, Vision Communities, is an inclusive forum for innovation and strategy formulation. As the company grows,... View Details
Keywords: Decisions; Human Resources; Employees; Leadership Style; Management; Organizational Culture; Information Technology Industry; India
Citation
Purchase
Related
Garvin, David A. "An Interview with Ganesh Natarajan, CEO of Zensar." Harvard Business School Video Supplement 312-706, October 2011.
  • April 2011
  • Teaching Note

Prediction Markets at Google (TN)

Teaching Note for 607088. View Details
Keywords: Interests; Forecasting and Prediction; Market Participation; Information Technology Industry
Citation
Purchase
Related
Coles, Peter A. "Prediction Markets at Google (TN)." Harvard Business School Teaching Note 911-070, April 2011.
  • ←
  • 210
  • 211
  • …
  • 310
  • 311
  • →
ǁ
Campus Map
Harvard Business School
Soldiers Field
Boston, MA 02163
→Map & Directions
→More Contact Information
  • Make a Gift
  • Site Map
  • Jobs
  • Harvard University
  • Trademarks
  • Policies
  • Accessibility
  • Digital Accessibility
Copyright © President & Fellows of Harvard College.