Publications

Profile

Juan Pablo Moncayo

"I've always been a left-brain, right-brain person," Juan Pablo "JP" Moncayo says of his parallel interests in music (trombone and voice) versus science and politics. When he left his home town of Quito, Ecuador for college at California State... View Details

Keywords: Financial Services

24 Apr 2014
News

Leading the way in times of crisis

inspiring to see ordinary people respond with courage and humanity,” recalls Lhota, who worked to get New York’s business community up and running. This battle-tested native New Yorker’s leadership experience also includes managing major... View Details

15 Apr 2019
Research & Ideas

Infographic: Can I Please Speak to an Actual Person?

Based on the Working Paper, Mitigating the Negative Effects of Customer Anxiety through Access to Human Contact (pdf) by Michelle A. Shell and Ryan W. Buell. Shell is a doctoral student at Harvard Business School, and Buell is the UPS Foundation Associate Professor of... View Details

Keywords: by Katherine Vizcardo and Danielle Kost; Service

March 2004 (Revised April 2004)
Background Note

Seeing What's on Red Auerbach's Mind

By: Joseph B. Lassiter III and John T. Gourville

Analysis of an interview with Red Auerbach, HBR No. 87201. Alan M. Webber, who conducted the interview, probed for the lessons that Auerbach has learned from a long and productive career coaching and managing the Boston Celtics, a professional basketball team in the... View Details

Keywords: Markets; Research; Sports; Product Development; Communication Intention and Meaning; Sports Industry

February 2004 (Revised September 2006)
Case

Finding a Response: Pixar and a Coy Story

Pixar, Inc. is the subject of an article that suggests its share price is currently overvalued. The article is picked up in summary by several wire services. Pixar's management must determine the appropriate public response. Its choices range from ignoring the article,... View Details

Keywords: Media; Animation Entertainment; Decision Making; Film Entertainment; Communication Strategy; Entertainment and Recreation Industry; Media and Broadcasting Industry

April 2003
Case

HP-Cisco Alliance (A), The

In 2002, Hewlett-Packard and Cisco Systems strove to develop their long-standing partnership into a strategic alliance with increasing impact. Critical components of successful alliance implementation emerge from the analysis. Specifically, the case illuminates the... View Details

Keywords: Strategy; Interpersonal Communication; Organizational Design; Alliances; Organizational Structure

July 2002
Supplement

Discount & Hawkins Openings: Video Highlights

By: Michael A. Wheeler

This case shows the interactions between two quite different pairs of negotiators, both engaged in working through the final leasing clause between a mall developer and its anchor tenant. It highlights the importance of openings to frame and shape the entire course of... View Details

Keywords: Interpersonal Communication; Negotiation; Leasing; Renting or Rental; Competition

September 1999
Background Note

Learning from Projects: Note on Conducting a Postmortem Analysis

By: Stefan H. Thomke and Steven Sinofsky

Describes how firms can learn from projects through postmortem analysis. Focuses on the step-by-step process of preparing and running a postmortem meeting as it is done at Microsoft and other software developers. View Details

Keywords: Conferences; Management Analysis, Tools, and Techniques; Projects; Software; Information Technology Industry

27 Oct 2017
News

Unlocking Potential

Even as a preteen, Jennifer Porter Anderson (MBA 2013) was convinced there could be a better, more compassionate alternative for criminal justice than locking people up in large, violent prisons. What began as a family dinner-table conversation about the concept of... View Details

19 Nov 2014
News

Helping refugees make it in America

At the healthy snack foods company they cofounded, Marius Andersen (MBA 1999) and his wife, Hilary, provide jobs, health insurance, and a fresh start to refugees in their community. (Published November 2014) View Details

March 2000
Article

Intimate Exchanges: Using Computers to Elicit Self-disclosure from Consumers

By: Y. Moon

Keywords: Communication; Information Technology; Customers

Find at Harvard

June 2013 (Revised February 2014)
Case

FanMode: Launching a Global Sports Venture

By: Shikhar Ghosh, William R. Kerr and Alexis Brownell

Neven Murugan is developing FanMode, an app that allows sports fans all over the world to broadcast their reactions in real time into stadiums where their team is playing. It also provides social networking across sports fans. The company is growing, and its founders... View Details

Keywords: App Development; Location Choices; Structure Of The Firm; Global; Entrepreneurship; Social Media; Sports Industry; Entertainment and Recreation Industry; United Kingdom; South Africa

spring 2000
Article

Recent Debates in the Field of Business History: What They Mean for China Historians

By: Elisabeth Koll

Keywords: Business History; Communication; China