Publications

1991
Chapter

With Open Ears: Listening and the Art of Discussion Learning

By: Herman B. Leonard

Keywords: Learning; Interpersonal Communication

2023
Article

A Randomized Trial of Behavioral Nudges Delivered through Text Messages to Increase Influenza Vaccination among Patients with an Upcoming Primary Care Visit

By: Mitesh S. Patel, Katherine L. Milkman, Linnea Gandhi, Heather N. Graci, Dena Gromet, Hung Ho, Joseph S. Kay, Timothy W. Lee, Jake Rothschild, Modupe Akinola, John Beshears, Jonathan E. Bogard, Alison Buttenheim, Christopher Chabris, Gretchen B. Chapman, James J. Choi, Hengchen Dai, Craig R. Fox, Amir Goren, Matthew D. Hilchey, Jillian Hmurovic, Leslie John, Dean Karlan, Melanie Kim, David Laibson, Cait Lamberton, Brigitte C. Madrian, Michelle N. Meyer, Maria Modanu, Jimin Nam, Todd Rogers, Renante Rondina, Silvia Saccardo, Maheen Shermohammed, Dilip Soman, Jehan Sparks, Caleb Warren, Megan Weber, Ron Berman, Chalanda N. Evans, Seung Hyeong Lee, Christopher K. Snider, Eli Tsukayama, Christophe Van den Bulte, Kevin G. Volpp and Angela L. Duckworth

Purpose: To evaluate if nudges delivered by text message prior to an upcoming primary care visit can increase influenza vaccination rates.
Design: Randomized, controlled trial.
Setting: Two health systems in the Northeastern US between September 2020 and... View Details

Keywords: Vaccination; Health Care and Treatment; Interpersonal Communication; Communication Technology; Behavior; Health Industry

March 2000
Article

Intimate Exchanges: Using Computers to Elicit Self-disclosure from Consumers

By: Y. Moon

Keywords: Communication; Information Technology; Customers

June 2013 (Revised February 2014)
Case

FanMode: Launching a Global Sports Venture

By: Shikhar Ghosh, William R. Kerr and Alexis Brownell

Neven Murugan is developing FanMode, an app that allows sports fans all over the world to broadcast their reactions in real time into stadiums where their team is playing. It also provides social networking across sports fans. The company is growing, and its founders... View Details

Keywords: App Development; Location Choices; Structure Of The Firm; Global; Entrepreneurship; Social Media; Sports Industry; Entertainment and Recreation Industry; United Kingdom; South Africa

Educators

spring 2000
Article

Recent Debates in the Field of Business History: What They Mean for China Historians

By: Elisabeth Koll

Keywords: Business History; Communication; China

Read Now

Profile

Eryn Schultz

What’s the one thing you’re most excited about learning at HBS? I’m really experiencing the strength of the HBS network. In college, I wrote a business plan for a healthy school-lunch program and have been interested in food-access issues for a long time. Through the... View Details

Keywords: Consulting

Profile

Cristiana Torres

Cristiana Torres' great-grandfather built a textile mill in Barcelos, Portugal, a family business that her father ran, her brother worked for, and Cristiana was expected to join. Midway through her undergraduate years, however, the business succumbed to intense... View Details

Keywords: Tech; Nonprofit/Government/Education

2013
Difference

Ella Bell Speaks at the 2013 Gender & Work Symposium

08 Sep 2020
News

Quantify Your Company’s Impact on People

June 1981
Article

Boundary Spanning Individuals: Their Role in Information Transfer and Their Antecedents

By: Michael Tushman and T. Scanlan

Keywords: Communication

December 2021
Article

Negativity Spreads More Than Positivity on Twitter after Both Positive and Negative Political Situations

By: Jonas Paul Schöne, Brian Parkinson and Amit Goldenberg

What type of emotional language spreads further in political discourses on social media? Previous research has focused on situations that primarily elicited negative emotions, showing that negative language tended to spread further. The current project extends existing... View Details

Keywords: Negative Emotions; Emotional Influence; Emotional Resonance; Political Discourse; Emotion Contagion; Intergroup; Interactive Communication; Emotions; Government and Politics; Social Media

Read Now

09 Oct 2015
News

Balancing Progress and Preservation

development should stop, but we also don’t believe that the city is a vast template where the real estate community should exercise its greatest fantasies at the expense of our architectural heritage.” To illustrate, Zuckerberg notes his... View Details

Keywords: Deborah Blagg; Securities, Commodities, and Other Financial Investments; Finance

10 Feb 2020
Working Paper Summaries

Fostering Perceptions of Authenticity via Sensitive Self-Disclosure

Keywords: by Li Jiang, Maryam Kouchaki, Francesca Gino, Reihane Boghrati, and Leslie John

1979
Book

Teaching Interpersonal Behavior

By: Michael B. McCaskey, John J. Gabarro and Louise Cahill-Dettrich

Keywords: Interpersonal Communication; Behavior

01 Mar 2025
News

Work of Art

Jason Price (MBA 2003) in the main gallery space at NXTHVN, the art community he cofounded in New Haven’s Dixwell neighborhood Trying to capture the scope of what’s going on at NXTHVN, the nonprofit arts and View Details

Keywords: Jen McFarland Flint; photos by Chris Sorensen; Performing Arts, Spectator Sports, and Related Industries; Arts, Entertainment

July 2023
Article

The Old Boys' Club: Schmoozing and the Gender Gap

By: Zoë B. Cullen and Ricardo Perez-Truglia

Offices are social places. Employees and managers take breaks together and talk about family and hobbies. In this study, we show that employees’ social interactions with their managers can be advantageous for their careers, and that this phenomenon contributes to the... View Details

Keywords: Career; Promotions; Social Interactions; Networking; Interpersonal Communication; Familiarity; Equality and Inequality; Gender

August 2011
Case

Denise Frazer and Paolo Canto: A Case Vignette on Feedback - Denise Frazer's Perspective

By: Joshua D. Margolis and Anthony J. Mayo

Denise Frazer and Paolo Canto, two HBS students, have decided to give each other feedback on their class participation. While Denise believes that she has provided concrete, actionable feedback to Paolo, she does not feel that Paolo is reciprocating. His feedback is... View Details

Keywords: Interpersonal Communication; Perspective; Outcome or Result; Performance Evaluation

Educators