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  • October 1982 (Revised May 1992)
  • Case

Johnson & Johnson: The Tylenol Tragedy

By: Stephen A. Greyser
In October 1982, Johnson & Johnson was confronted with a major crisis when seven deaths were attributed to poisoned Tylenol. The case reviews the facts as known a week after the incident occurred, and raises a wide range of questions regarding consumer behavior,... View Details
Keywords: Consumer Behavior; Corporate Social Responsibility and Impact; Competitive Strategy; Crisis Management; Health Care and Treatment; Pharmaceutical Industry
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  • May 1982 (Revised February 1983)
  • Case

Ford Motor Co. (A): The Automobile Crisis and Ford's Strategic Posture--1980

By: Malcolm S. Salter
Keywords: Crisis Management; Auto Industry
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  • May 1982 (Revised February 1983)
  • Case

Ford Motor Co. (B): The Automobile Crisis and Ford's Political Strategy--1980

By: Malcolm S. Salter
Keywords: Strategy; Crisis Management; Government and Politics; Business and Government Relations; Auto Industry; United States
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  • April 1982 (Revised September 1986)
  • Case

Ideal Standard France: Pat Paterson

By: Christopher A. Bartlett
A newly appointed country subsidiary manager must decide on action for an operation losing $1 million per month. He is constrained by price controls on one hand and sensitive union relations on the other. Furthermore a major loss-contributing plant has recently been... View Details
Keywords: Business Subsidiaries; Transition; Cost Management; Management; Crisis Management; Labor and Management Relations
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  • November 1980 (Revised February 1982)
  • Case

Explosion in the Dover Plant

By: Robert H. Hayes
Keywords: Crisis Management; Operations; Management; Chemical Industry
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  • November 1980
  • Background Note

Managing Disasters

By: Robert H. Hayes
Keywords: Crisis Management
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  • January 1978 (Revised May 1993)
  • Teaching Note

Budget Crisis of the Boston School System, Teaching Note

By: Regina E. Herzlinger
Keywords: Education; Budgets and Budgeting; Crisis Management; Education Industry
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  • November 1976 (Revised May 1993)
  • Case

Budget Crisis of the Boston School Committee

By: Regina E. Herzlinger
Keywords: Education; Budgets and Budgeting; Crisis Management; Education Industry; Boston
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  • Teaching Interest

Overview

By: Nancy F. Koehn
My teaching and research focus on crisis leadership and how men and women use crises to make themselves better leaders. I currently teach a module in the Advanced Management Program and an HBS Online LIVE course on Courageous Leadership. The purpose of each course is... View Details
Keywords: History Of Leadership; Effective Leadership In Turbulent Times; Crisis Management; Change Management; Entrepreneurship; History; Media and Broadcasting Industry; Advertising Industry; United States; Europe
  • Teaching Interest

Overview

By: Dutch Leonard
Professor Leonard teaches about leadership and strategy for both private sector and social organizations. Topics covered in his courses include leadership and the design of strategy for social-mission organizations (including the corporate social responsibility efforts... View Details
Keywords: Leadership; Strategy; Social Enterprise; Social Entrepreneurship; Risk Management; Crisis Management; Innovation and Management; Decision Making
  • Research Summary

Overview

By: Dutch Leonard
Professor Leonard's research focuses on understanding the role of leadership in the development of strategy and processes for execution in private sector and socially-oriented organizations, including an emphasis on innovation, uncertainty, building successful adaptive... View Details
Keywords: Strategy And Leadership; Social Business; Social Capital; Social Enterprise; Social Entrepreneurship; Risk Management; Crisis Management