the middle class - Publications - Faculty & Research

07 Aug 2014
News

Summer School? Teens Trade Classes for Factory Jobs

Video

Class of 2014: How Did You Get Here?

12 May 2015
Video

Class of 2015: What did you learn here?

09 May 2017
News

David G. Bradley, Chairman of Atlantic Media, to Address Graduating Students on Class Day

12 Apr 2018
News

Carla Harris, Vice Chairman of Morgan Stanley, to be Harvard Business School’s Class Day Keynote Speaker

30 May 2014
Blog Post

Harvard Business School Class of 2014 graduates answer, "Where are you going next?"

Yesterday, 901 HBS students walked across the stage on Baker Lawn to accept their diplomas. From Sal Kahn’s speech during Class Day to Aretha Franklin belting out the National... View Details

25 Aug 2016
Video

Paul Kagame responds to MOC class discussion in 2016

November 2011
Case

Comfort Class Transport: Does Customer Service Need an Overhaul?

By: Michael J Roberts and Paul E. Morrison

The general manager of a chauffeured limousine transport company is concerned about underperformance at the company's customer service call center. The eight-person call center handles almost all customer interaction including discussing company services with... View Details

Keywords: Capacity Utilization; Supply ＆ Demand; Operations Management; Customer Service; Management; Demand and Consumers; Service Operations; Order Taking and Fulfillment; Performance Capacity; Customer Satisfaction; Transportation Industry

Citation

Educators

Purchase

25 Aug 2016
Video

Seth Pinsky responds to MOC class discussion in 2016

24 Sep 2012
News

With Smartphone Deals, Patents Become a New Asset Class

25 Aug 2016
Video

Arantxa Tapia responds to MOC class discussion in 2015

16 Mar 2022
News

Zelenskyy Is Conducting Master Class in Courageous Leadership: Historian

25 Aug 2016
Video

Dirk Hogervorst responds to MOC class discussion in 2016

25 Aug 2016
Video

Jose Figueres responds to MOC class discussion in 2016

19 May 2010
News

Eight Win Dean's Awards

Keywords: Class of 2010; awards; Colleges, Universities, and Professional Schools; Educational Services

28 May 2020
News

Four Harvard Business School Faculty Members Receive Class of 2020 Faculty Teaching Award Honors

25 Apr 2023
News

Class of 2022 Startups Sweep Alumni New Venture Competition

Clubs News Clubs News In a first-ever result, all of the winners in the 2023 Alumni New Venture Competition (ANVC) hail from the same HBS class: View Details

Keywords: Margie Kelley

01 Sep 2009
News

Class Day, Commencement Mark New Beginning for Newest Alumni

Class Day speaker Jamie Dimon (MBA ’82) Photos by Stuart Cahill Overcast skies, but no stormy washout: That bad news/good news scenario for last June’s Class Day ceremonies seemed to reflect View Details

Keywords: commencement; Colleges, Universities, and Professional Schools; Educational Services

10 Mar 2016
News

Salary negotiation classes teach women how to "push back"

26 May 2016
News

Publications