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My One Case: MBA Class of 2023 Looks Back - MBA

while planning their own wedding and shopping for the bride’s wedding gown, discovered that a city in China produces more than 75 percent of the world’s wedding dresses. The bride sees a drastic difference in factory and bridal boutique... View Details

16 Jul 2007
Research & Ideas

Understanding the ‘Want’ vs. ’Should’ Decision

advance of delivery an order is placed, the less a customer is likely to spend. Q: Could your findings be applied to in-person grocery shopping? A: If we were to extrapolate from our results, ignoring the major differences between View Details

Keywords: by Sarah Jane Gilbert; Retail; Entertainment & Recreation

28 Jun 2021
Research & Ideas

Keep or Cut Workers? How Companies Reacted to the COVID-19 Crisis

Soon after the COVID-19 pandemic was declared in March 2020, Harvard Business School professor Ethan Rouen walked through Harvard Square in Cambridge, Massachusetts, and was unsettled by the silence and emptiness in a spot that is typically bustling with people View Details

Keywords: by Lane Lambert

28 Nov 2023
Book

Economic Growth Draws Companies to Asia. Can They Handle Its Authoritarian Regimes?

With democracy retreating worldwide, businesses with global aspirations increasingly face the challenge of setting up shop in geographies where autocrats rule. In doing so, they often lose the comforting assurances of democratic areas... View Details

Keywords: by Sean Silverthorne

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Tata Hall | About

great-grandson of Tata Group founder Jamsetji Tata, began working at the century-old company in 1962, after graduating from Cornell University with a degree in architecture and structural engineering. Starting his career as a laborer on the View Details

Profile

Adriann Dolphin

you grew up? A lawyer. I loved reading as a kid and I thought lawyers just spent all day reading. What is your favorite childhood memory? My father and I used to spend Saturdays window shopping at the mall. Growing up in a mixed-race,... View Details

21 Aug 2013
Research & Ideas

What Went Wrong at J.C. Penney?

home goods. It was particularly well known for home goods and children's ware. And once the family went there, they also shopped for men's and women's apparel, which accounted for almost half of sales. They had a very strong private label... View Details

Keywords: by Jim Aisner; Retail

01 Jun 2023
News

Buy Big, Sell Small

If you live in a rural village or small city in India and run low on toothpaste, rice, or cooking oil, you’ll likely visit your local kirana, the equivalent of a US neighborhood variety store and a mainstay of the country’s $932 billion retail economy. The View Details

Keywords: Deborah Blagg; retail; supply chain management; entrepreneurship; leadership; innovation; Miscellaneous Store Retailers; Retail Trade

28 Nov 2018
HBS Case

On Target: Rethinking the Retail Website

data about its online customers—products purchased, browsing habits, items abandoned in shopping carts—yet it wasn’t fully leveraging all that information. The company began to see this huge pile of e-commerce data as the... View Details

Keywords: by Dina Gerdeman; Retail

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Life at Harvard - Doctoral

Beacon Hill's cobblestone lanes to see how Boston looked during the Revolutionary War, or explore Newbury Street's chic shops and the Boston is also home to some of the country's most famous institutions, such as the Museum of Fine Arts,... View Details

12 Mar 2006
Research & Ideas

New Research Explores Multi-Sided Markets

School, defines these multi-sided markets as platforms that serve two or more distinct groups of customers who value each other's participation. Examples: EBay provides markets for both buyers and sellers, dating club clients are both men and women, View Details

Keywords: by Sean Silverthorne; Technology

19 Apr 2010
Research & Ideas

The History of Beauty

significant national player. More recently, home shopping channels such as HSN and QVC have become important places to launch new brands. However, the impact of television was not limited to marketing. Color television drove innovation in... View Details

Keywords: by Sean Silverthorne; Beauty & Cosmetics

20 Nov 2017
Research & Ideas

How Independent Bookstores Have Thrived in Spite of Amazon.com

by shopping at neighborhood businesses. Indie bookstores won customers back from Amazon, Borders, and other big players by stressing a strong connection to local community values. Curation: Independent booksellers began to focus on... View Details

Keywords: by Carmen Nobel (with video by Amelia Kunhardt); Retail

01 Oct 2007
Research & Ideas

Encouraging Dissent in Decision-Making

responsible for suppressing dissent: They're not fully listening, they're cutting people off, or they have a preconceived notion of where they're going. In fact, many times leaders prefer an orderly shop and aren't actually looking for... View Details

Keywords: by Garry Emmons

Profile

Era Jain

your hometown? Food! Especially Indian street food, better known as “Chaat.” As kids, there was one specific Chaat shop that my sister and I visited every Sunday. Those trips were a total treat and I always ended up overeating. I’ll... View Details

13 May 2024
Research & Ideas

Picture This: Why Online Image Searches Drive Purchases

Professor of Business at HBS, who is a coauthor of the new research. “Companies are finally coming to this realization and adjusting online search tools accordingly.” The market for AI technology in retail—and the promise of a more intuitive View Details

Keywords: by Rachel Layne; Information Technology; Technology; Consumer Products; Retail

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Curriculum - Business & Environment

In 2018, Swedish furniture maker IKEA was undergoing a significant transformation. Challenged by the rise of online shopping and changing consumer behavior, and mourning the death of its founder, the Company's top executives knew they had... View Details

24 Jan 2005
Research & Ideas

Rethinking Activity-Based Costing

profit-enhancement opportunities through the repricing of unprofitable customer relationships, process improvements on the shop floor, lower-cost product designs, and rationalized product variety. Its potential on a larger scale... View Details

Keywords: by Robert S. Kaplan & Steven R. Anderson

Winter 2021
Editorial

Introduction

By: Michael A. Wheeler

This issue of Negotiation Journal is dedicated to the theme of artificial intelligence, technology, and negotiation. It arose from a Program on Negotiation (PON) working conference on that important topic held virtually on May 17–18. The conference was not the... View Details

Keywords: Artificial Intelligence; Information Technology; Negotiation; AI and Machine Learning

Citation

Find at Harvard

09 Jan 2020
Book

Rethinking Business Strategy in the Age of AI

is going to feel it in some way. It’s changed the shopping experience. We don’t interact with humans anymore. Shopping malls are empty because we’re all shopping online. So... View Details

Keywords: by Dina Gerdeman

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