Filter Results:
(11,640)
Show Results For
- All HBS Web
(11,640)
- People (51)
- News (3,413)
- Research (6,433)
- Events (24)
- Multimedia (86)
- Faculty Publications (4,959)
Show Results For
- All HBS Web
(11,640)
- People (51)
- News (3,413)
- Research (6,433)
- Events (24)
- Multimedia (86)
- Faculty Publications (4,959)
- January 1975 (Revised October 1985)
- Case
General Foods: Food Service Division (A)
Thomas, R. Roosevelt, Jr. "General Foods: Food Service Division (A)." Harvard Business School Case 475-065, January 1975. (Revised October 1985.)
- 01 Dec 2012
- News
Four Ways to Reinvent Service Delivery
- February 1996 (Revised June 1996)
- Supplement
Indianapolis: Activity-Based Costing of City Services (B)
By: Robert S. Kaplan
Supplements the (A) case. View Details
Kaplan, Robert S. "Indianapolis: Activity-Based Costing of City Services (B)." Harvard Business School Supplement 196-117, February 1996. (Revised June 1996.)
- June 1991 (Revised October 1992)
- Case
Otis Elevator Co.: Managing the Service Force
Cash, James I., Jr. "Otis Elevator Co.: Managing the Service Force." Harvard Business School Case 191-213, June 1991. (Revised October 1992.)
- December 12, 2023
- Article
Prices for Common Services at Quaternary vs Nonquaternary Hospitals
By: Brandon W. Yan, Maximilian J. Pany and Leemore S. Dafny
Using commercial health insurance claims data from 2017-2019, we assessed whether quaternary hospitals charged higher prices for common, unspecialized services also offered by nonquaternary hospitals. We found quaternary-hospital price premiums of 8.2 percent, on... View Details
Yan, Brandon W., Maximilian J. Pany, and Leemore S. Dafny. "Prices for Common Services at Quaternary vs Nonquaternary Hospitals." JAMA, the Journal of the American Medical Association 330, no. 22 (December 12, 2023): 2211–2213.
- January 2015
- Case
Marie Trellu-Kane at Unis-Cité: Establishing Youth Service in France
By: Julie Battilana, Michel Anteby and Anne-Claire Pache
Marie Trellu-Kane is trying to decide how Unis-Cité should respond to French President Jacques Chirac's announcement in 2005 of a new national voluntary civil service program. Since 1994, Trellu-Kane and her co-founders had been creating and overseeing a civil service... View Details
Keywords: Expansion; Leadership; Non-profit Management; Government And Business; Growth and Development Strategy; Organizational Design; Business and Community Relations; Business and Government Relations; Social Enterprise; Paris
Battilana, Julie, Michel Anteby, and Anne-Claire Pache. "Marie Trellu-Kane at Unis-Cité: Establishing Youth Service in France." Harvard Business School Case 415-035, January 2015.
- July 1992
- Case
Baxter International: Shared Services in Albuquerque
Konsynski, Benn R., and James Short. "Baxter International: Shared Services in Albuquerque." Harvard Business School Case 193-016, July 1992.
- November 2009
- Supplement
Gabriel Rozman, Tata Consultancy Services Iberoamerica
By: Krishna G. Palepu and Tarun Khanna
Palepu, Krishna G., and Tarun Khanna. "Gabriel Rozman, Tata Consultancy Services Iberoamerica." Harvard Business School Video Supplement 110-705, November 2009.
- March 1987 (Revised June 1987)
- Case
Automatic Data Processing, Inc.: Computer Services
Konsynski, Benn R. "Automatic Data Processing, Inc.: Computer Services." Harvard Business School Case 187-044, March 1987. (Revised June 1987.)
- February 1986 (Revised September 1987)
- Case
Anaquest: The Professional Services Project (A)
Vitale, Michael R. "Anaquest: The Professional Services Project (A)." Harvard Business School Case 186-275, February 1986. (Revised September 1987.)
- July 1988
- Case
Westlake Cinemas: Designing a Service Guarantee
Hart, Christopher. "Westlake Cinemas: Designing a Service Guarantee." Harvard Business School Case 689-004, July 1988.
- March 1987
- Supplement
Public Service Co. of Oklahoma (B)
By: Michael Beer
Beer, Michael. "Public Service Co. of Oklahoma (B)." Harvard Business School Supplement 487-009, March 1987.
- Jul 29 2015
- Testimonial
Developing a Service Firm's Greatest Asset
- 15 Jun 2023
- News
OnBoard: Introduction to Nonprofit Board Service
- 07 Dec 2014
- News
Connecting Low-Income Households with Financial Services
- 2015
- Case
Advanced Leadership Pathways: Mike Critelli and Dossia Service Corporation
By: Rosabeth Moss Kanter and Patricia Bissett Higgins
In 2010, Mark Critelli was a well-seasoned corporate executive who had recently transitioned from being the CEO of a Fortune 500 company to that of a startup called Dossia. As an AL Fellow, he knew that despite believing in Dossia’s mission to empower individuals with... View Details
Keywords: Health And Wellness; Health Care; Health Care Education; Health Care Entrepreneurship; Health Care Industry; Health Care Investment; Health Care Outcomes; Health Care Quality; Health Care Reform; Health Care Services; Health Costs; Preventive Care; Insurance Companies; Insurance Industry; Employee Compensation; Empoylee Wellness Programs; Patient Reported Outcome Measures; Patient Satisfaction; Data; Data Analytics; Entrepreneurs; Entrepreneurial Organizations; Entrepreneurial Ventures; Start-up; Leadership Skills; Disruptive Change; Health; Insurance; Employees; Leadership; Disruptive Innovation; Health Care and Treatment; Employment; Entrepreneurship; Business Startups; Information Technology; Analytics and Data Science; Health Industry; United States
Kanter, Rosabeth Moss, and Patricia Bissett Higgins. "Advanced Leadership Pathways: Mike Critelli and Dossia Service Corporation." Harvard Business Publishing Case 316-053, 2015. (Harvard Advanced Leadership Initiative.)
- 2016
- Working Paper
The Impact of Supplier Inventory Service Level on Retailer Demand
By: Nathan Craig, Nicole DeHoratius and Ananth Raman
To set inventory service levels, suppliers must understand how changes in inventory service level affect demand. We build on prior research, which uses analytical models and laboratory experiments to study the impact of a supplier's service level on demand from... View Details
Keywords: Customer Satisfaction; Forecasting and Prediction; Learning; Consumer Behavior; Service Delivery; Performance Expectations; Service Industry; Service Industry
Craig, Nathan, Nicole DeHoratius, and Ananth Raman. "The Impact of Supplier Inventory Service Level on Retailer Demand." Working Paper. (Revised January 2016.)
- 2016
- Working Paper
Operations in the On-Demand Economy: Staffing Services with Self-Scheduling Capacity
By: Itai Gurvich, Martin Lariviere and Antonio Moreno
Motivated by recent innovations in service delivery such as ride-sharing services and work-from-home call centers, we study capacity management when workers self-schedule. Our service provider chooses capacity to maximize its profit (revenue from served customers minus... View Details
Keywords: Strategic Servers; On-demand Economy; Independent Capacity; Distributed Systems; Uber; Service Operations; Performance Capacity
Gurvich, Itai, Martin Lariviere, and Antonio Moreno. "Operations in the On-Demand Economy: Staffing Services with Self-Scheduling Capacity." Working Paper, June 2016.
- Article
The Electrified Future Is Shared: Mobility Services and Electrification's Pace, Shape
By: Jurgen Weiss
The article examines the potential impacts of new mobility services such as ride sharing and ride hailing on the speed and depth of electrification of personal transportation. The article explores how a shift of transportation towards shared mobility services might... View Details
Keywords: Mobility; Electric Vehicle; Autonomous Vehicles; Electricity Demand; Energy; Transportation Industry; Auto Industry; Energy Industry
Weiss, Jurgen. "The Electrified Future Is Shared: Mobility Services and Electrification's Pace, Shape." Public Utilities Fortnightly PUF 2.0 (February 15, 2018).