happiness - Publications - Faculty & Research

09 Sep 2024
HBS Case

McDonald’s and the Post #MeToo Rules of Sex in the Workplace

open bar happy hours with David Fairhurst, a personal friend he had promoted to oversee human resources, and the two men developed reputations for “flirting with female employees.” HR allegedly didn’t intervene despite knowledge of the... View Details

Keywords: by Avery Forman; Food & Beverage

22 Feb 2011
Research & Ideas

Most Popular Articles, Papers of the Decade

disbelieving music industry with their findings that illegal music downloads don't hurt CD sales. Oberholzer discusses what the industry should do next. A Balanced Scorecard Approach to Measure Customer Profitability Published: August 8, 2005 View Details

Keywords: by Sean Silverthorne

11 Feb 2013
Research & Ideas

Neuroeconomics: Eyes, Brain, Business

The children's classic The Polar Express tells the fanciful story of a young boy's journey to the North Pole on a train filled with chocolate and candy. But when Warner Brothers released a $165 million computer-animated version of the tale, many critics described the... View Details

Keywords: by Carmen Nobel

12 Feb 2019
First Look

New Research and Ideas, February 12, 2019

forthcoming World Happiness Report Happiness and Prosocial Behavior: An Evaluation of the Evidence By: Aknin, Lara B., A.V. Whillans, Michael I. Norton, and Elizabeth W. Dunn Abstract— Humans are an... View Details

Keywords: Dina Gerdeman

09 Aug 2004
Research & Ideas

A Diagnostic for Disruptive Innovation

customers can help identify the developments to which a company might not respond. Companies tend not to go after opportunities in markets that are too small to meet their growth needs, for instance. They are often happy to shed their... View Details

Keywords: by Scott D. Anthony, Mark W. Johnson & Matt Eyring

August 2021
Case

Zoom Video Communications: Building a Culture of Diversity, Equity, & Inclusion During COVID-19

By: Karen G. Mills, Scott Duke Kominers, Christopher Stanton, Andy Wu, George Gonzalez and Gabriella Elanbeck

Keywords: Diversity Management; Diversity Training; Cultural Change; Cultural Diversity; Inclusion; Inclusive Growth; Inclusive Hiring; Hiring; Hiring Of Employees; Recruiting; Performance Management; Change Leadership; Race And Ethnicity; Racial Bias; Racial Disparity; Racial Injustice; Racial Tensions; Racism; Organization; Organization Process; Organization Structure; Structural/institutional Racism; Leadership And Change Management; Leadership And Managing People; Leading; Gender Bias; Discrimination; Inequalities; Inequality; Social Change; Employee Attitude Development And Empowerment; Employee Bonding; Employee Empowerment; Employee Engagement; Employee Fairness; Employee Morale; Employee Performance Management; Employee Relations; Company Culture; Company Values; Values; COVID-19 Pandemic; Demographics; Diversity; Age; Ethnicity; Gender; Business Processes; Change Management; Change; Race; Human Capital; Human Resources; Compensation and Benefits; Employees; Employee Relationship Management; Recruitment; Retention; Selection and Staffing; Jobs and Positions; Job Interviews; Leadership; Leading Change; Management; Management Teams; Business or Company Management; Crisis Management; Goals and Objectives; Growth and Development; Growth and Development Strategy; Growth Management; Management Style; Organizational Change and Adaptation; Organizational Culture; Organizational Design; Organizational Structure; Organizations; Mission and Purpose; Culture; Happiness; Prejudice and Bias; Satisfaction; Equity; Identity; Leadership Style; Values and Beliefs; Technology Industry; United States

Citation

Educators

July 2024
Case

Jacqueline Cook at Vendasta: Debating an IPO

By: Reza Satchu, Tom Quinn and Andrew Kosc

In May 2021, after a surge in demand for digital services that prompted high valuations for startups across the Canadian tech sector, Saskatchewan-based Vendasta entered the final stages of the initial public offering (IPO) process. COO Jacqueline Cook had invested her... View Details

Citation

Educators

31 Jul 2015
Research & Ideas

The Faculty Reader: Who is Reading What This Summer?

work on money as an important part of my Leadership and Happiness course and look forward to catching up with his newest efforts. My extended family has agreed to share The World: A Brief Introduction, by Richard Haas, in a group... View Details

Keywords: by Carmen Nobel; Information; Publishing

19 Oct 2015
Research & Ideas

Business Research that Makes for Smarter Public Policy

doing. The goal is not to turn around quick policy ideas, but to generate important and long-lasting research. Often, though, good policy ideas turn out to be a happy by-product.” Those kinds of contributions can help ensure that academic... View Details

Keywords: by Michael Blanding

13 Nov 2012
First Look

First Look: November 13

813-019 The case centers on the dilemma faced by Carlo Fontana, the owner-operator of a small chain of two four-star urban hotels located in Lugano, Switzerland, and the other in Milan, Italy. Having developed an extensive customer service and operations information... View Details

Keywords: Sean Silverthorne

14 Mar 2017
First Look

First Look at New Research, March 14

reputational gains from the agreement for the city, “We were worldwide news. In that way it worked out really well.” But she acknowledged that there were also skeptical points of view. “The only immediate result was the tax agreement, which we were really View Details