feedback - Publications - Faculty & Research

29 Sep 2022
Op-Ed

Inclusive Leadership Advice: Get Comfortable With the Uncomfortable

This article originally appeared on LinkedIn. Follow Francesca Gino on LinkedIn to read more of her posts. You Might Also Like: When Your Nerves Get the Best of You, Change the Narrative How Women Can Learn from Even Biased Feedback Can... View Details

Keywords: by Francesca Gino

13 Jun 2022
Research & Ideas

Extroverts, Your Colleagues Wish You Would Just Shut Up and Listen

verbal cues,” says Collins. “So, everyone, including extroverts, can use those cues strategically to signal that they're cognitively engaged.” Related reading from the Working Knowledge Archives Introverts: The Best Leaders for Proactive Employees View Details

Keywords: by Pamela Reynolds

29 Jan 2018
Book

How 'Teaming' Saved 33 Lives in the Chilean Mining Disaster

quickly to design and experiment with various solutions, and just as quickly admitted when these had failed. They willingly changed course based on feedback some obvious (the collapse of the ventilation shaft), some subtle (being told... View Details

Keywords: by Amy C. Edmondson; Mining

25 Oct 2022
Research & Ideas

Is Baseball Ready to Compete for the Next Generation of Fans?

originally appeared in the Harvard Gazette. You Might Also Like: Team Success Starts with the Individual—and with Love What Actually Draws Sports Fans to Games? It's Not Star Athletes. Lessons from the NFL: Virtual Hiring, Leadership, Building Teams and COVID-19 View Details

Keywords: by Christina Pazzanese, Harvard Gazette; Media & Broadcasting; Sports

04 Apr 2023
Book

Two Centuries of Business Leaders Who Took a Stand on Social Issues

While shareholders still reign supreme at many companies, a widespread shift toward more responsible business practices is driving more leaders to take a stand on social and environmental issues today, says Harvard Business School Professor Geoffrey Jones. Jones... View Details

Keywords: by Lane Lambert; Consumer Products; Fashion; Retail; Green Technology

17 Oct 2022
Research & Ideas

Why Quiet Quitters Need More Than Money to Re-Engage

workers are more prone to feeling this way than others. Some high achievers, for instance, flail about in feedback voids that make them doubt their worth. The essay cites an employee who was waiting for six months for a review from his... View Details

Keywords: by Michael Blanding

21 Oct 2015
Research & Ideas

How to Predict if a New Business Idea is Any Good

works, where there are usually a small number of partners in a group that all specialize in one industry.” It may be more important for entrepreneurs to quickly develop a prototype for a minimum viable product and get early feedback from... View Details

Keywords: by Michael Blanding; Accommodations; Financial Services

05 May 2022
HBS Case

College Degrees: The Job Requirement Companies Seek, but Don't Really Need

everyone.” Related reading from the Working Knowledge Archives Why Unqualified Candidates Get Hired Anyway Feedback or ideas to share? Email the Working Knowledge team at workingknowledge@hbs.edu. [iStockphoto/Mauricio Graiki] View Details

Keywords: by Jay Fitzgerald

11 Apr 2023
Research & Ideas

Is Amazon a Retailer, a Tech Firm, or a Media Company? How AI Can Help Investors Decide

S&P 500? There are trillions and trillions of pension assets in S&P funds. Some things are just sticky because they are the benchmark. You Might Also Like: 8 Strategies to Sustain Business Innovation Why Technology Alone Can't Solve AI's Bias Problem How to Get... View Details

Keywords: by Danielle Kost; Consumer Products; Real Estate; Financial Services; Retail

08 Sep 2022
Book

Gen Xers and Millennials, It’s Time To Lead. Are You Ready?

the Working Knowledge Archives How Will Millennials Manage? Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: iStockphoto/blackred View Details

Keywords: by Lane Lambert

13 Mar 2023
Research & Ideas

What Would It Take to Unlock Microfinance's Full Potential?

them beyond what’s done by traditional academic papers. This article originally appeared in the HBS Alumni Bulletin. You Might Also Like: How Social Entrepreneurs Can Increase Their Investment Impact 9 Tips from an Expert Fundraiser: Help Donors 'Invest in Their... View Details

Keywords: by Jen McFarland Flint; Financial Services

01 Mar 2023
What Do You Think?

How Much Does 'Deep Purpose' Matter to the Bottom Line?

Account of a Research Program Conducted by the Western Electric Company, Hawthorne Works, Chicago (Harvard University Press, 1939) Edgar Schein, Organizational Culture and Leadership(Jossey-Bass, 1985) Your feedback to last month’s column... View Details

Keywords: by James Heskett

14 Mar 2023
In Practice

What Does the Failure of Silicon Valley Bank Say About the State of Finance?

Credit Ratings? Buy Now, Pay Later: How Retail's Hot Feature Hurts Low-Income Shoppers Did Pandemic Stimulus Funds Spur the Rise of 'Meme Stocks'? Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image:... View Details

Keywords: by Dina Gerdeman; Financial Services; Banking

19 Sep 2023
Research & Ideas

What Chandrayaan-3 Says About India's Entrepreneurial Approach to Space

appeared in the Harvard Gazette. Interview has been edited for clarity and length. You Might Also Like: 5 Qualities That Help Companies Thrive for Decades—Even Centuries When Experts Play It Too Safe: Innovation Lessons from a NASA Experiment Could a Business Model... View Details

Keywords: by Clea Simon, Harvard Gazette; Aerospace

07 Feb 2023
Research & Ideas

Supervisor of Sandwiches? More Companies Inflate Titles to Avoid Extra Pay

years beyond when this regulation was passed, and the world has changed,” Cohen says. “We can actually pay people for what they do, instead of who they are.” You Might Also Like: IT Job Wages Are No Longer 'Exceptional' The ESG-Innovation Disconnect: Evidence from... View Details

Keywords: by Scott Van Voorhis

18 May 2022
Research & Ideas

Are Banks the ‘Bad Guys’? Overdraft Fees Are Crushing Low-Income Customers

everyone into the mainstream banking system, the authors suggest. “A blanket push for people to become banked is maybe not the policy response that is going to be the most effective for helping these consumers,” Williams says. Related reading from the Working Knowledge... View Details

Keywords: by Rachel Layne; Financial Services

09 Jul 2020
Research & Ideas

It’s Time to Reset Decision-Making in Your Organization

effectively lead an agile enterprise—can be aptly applied to the type of leadership required in the current environment. The authors highlight the importance of a rapid feedback loop, such as a brief daily check-in to give and receive... View Details

Keywords: by Boris Groysberg and Sarah Abbott

09 Apr 2018
Sharpening Your Skills

The Dark Side of Performance Bonuses

boss deserves a big salary, but only when the number is fully explained. Research Papers Driven by Social Comparisons: How Feedback about Coworkers’ Effort Influences Individual Productivity At a Japanese bank, researchers examine the... View Details

Keywords: by Sean Silverthorne

22 Nov 2022
Research & Ideas

When Agreeing to Disagree Is a Good Beginning

Inclusive Leadership Advice: Get Comfortable With the Uncomfortable Why People Crave Feedback—and Why We’re Afraid to Give It A World of Difference: What Keeps Companies from Becoming More Inclusive Feedback or ideas to share? Email the... View Details

Keywords: by Clea Simon, Harvard Gazette

18 Apr 2000
Research & Ideas

Learning in Action

months. During the test period, Bean encourages extensive feedback at all times, and formally solicits feedback at three points: when the product is first received, at the midpoint, and at the end of the... View Details

Keywords: by David A. Garvin

Publications