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Show Results For
- All HBS Web
(11,668)
- People (96)
- News (4,328)
- Research (4,073)
- Events (80)
- Multimedia (275)
- Faculty Publications (2,560)
- 24 Apr 2014
- News
Improving the service experience requires excellence—but not in everything
Everyone knows what bad service feels like—and that’s something Frances Frei, Professor at HBS, wants to fix. Making the service experience better for everyone, from customers to employees, begins with understanding the services customers... View Details
- Article
Attracting Early Stage Investors: Evidence from a Randomized Field Experiment
By: S. Bernstein, A. Korteweg and K. Laws
Bernstein, S., A. Korteweg, and K. Laws. "Attracting Early Stage Investors: Evidence from a Randomized Field Experiment." Journal of Finance 72, no. 2 (April 2017): 509–538. (Lead Article.)
- 2003
- Conference Presentation
The Contingency of Partnering Experience and the Gains From Alliances
By: Ranjay Gulati
- 31 Aug 2016
- News
Novartis Taps Biosimilar Experience in Europe to Snag U.S. Sales
- 10 Aug 2020
Get to Know HBS Series: Reflecting on the HBS Experience
Join Chad Losee, Managing Director of MBA Admissions and Financial Aid, as he moderates a panel of sectionmates to see where they are years after HBS! You will get to hear this group of alumni talk about their section experience, the case method, the community of... View Details
- 31 Jul 2020
Get to Know HBS Series: Reflecting on the HBS Experience
Join Chad Losee, Managing Director of MBA Admissions and Financial Aid, as he moderates a panel of sectionmates from the Class of 2015 to see where they are 5 years after HBS! You will get to hear this group of alumni talk about their section experience, the case... View Details
- 16 Jun 2020
- News
What Will the Retail Experience of the Future Look Like?
- 2014
- Working Paper
Savings in Transnational Households: A Field Experiment Among Migrants from El Salvador
By: Nava Ashraf, Diego Aycinena, Claudia Martinez A. and Dean Yang
While remittance flows to developing countries are very large, it is unknown whether migrants desire more control over how remittances are used. This research uses a randomized field experiment to investigate the importance of migrant control over the use of... View Details
Keywords: Migration; Remittances; Intrahousehold Allocation; Savings; Immigration; Diasporas; International Finance; El Salvador
Ashraf, Nava, Diego Aycinena, Claudia Martinez A., and Dean Yang. "Savings in Transnational Households: A Field Experiment Among Migrants from El Salvador." NBER Working Paper Series, No. 20024, March 2014. (Review of Economics and Statistics, accepted.)
- Article
Savings in Transnational Households: A Field Experiment Among Migrants from El Salvador
By: Nava Ashraf, Diego Aycinena, Claudia Martinez A. and Dean Yang
While remittance flows to developing countries are very large, it is unknown whether migrants desire more control over how remittances are used. This research uses a randomized field experiment to investigate the importance of migrant control over the use of... View Details
Keywords: Migration; Remittances; Intrahousehold Allocation; Savings; Saving; Residency; Banks and Banking; Banking Industry; El Salvador; United States
Ashraf, Nava, Diego Aycinena, Claudia Martinez A., and Dean Yang. "Savings in Transnational Households: A Field Experiment Among Migrants from El Salvador." Review of Economics and Statistics 97, no. 2 (May 2015): 332–351.
- 12 Sep 2022
- Research & Ideas
When Experts Play It Too Safe: Innovation Lessons from a NASA Experiment
When evaluating whether to invest in a new idea, senior executives often rely on experts. But these advisers often favor ideas that are easy to execute over tough-to-pull-off but potentially groundbreaking plans. The risk for companies: Brilliant innovations might wind... View Details
- 2006
- Working Paper
Can Higher Prices Stimulate Product Use? Evidence from a Field Experiment in Zambia
By: Nava Ashraf, James Berry and Jesse M. Shapiro
The controversy over whether and how much to charge for health products in the developing world rests, in part, on whether higher prices can increase use, either by targeting distribution to high-use households (a screening effect), or by stimulating use... View Details
Ashraf, Nava, James Berry, and Jesse M. Shapiro. "Can Higher Prices Stimulate Product Use? Evidence from a Field Experiment in Zambia." Harvard Business School Working Paper, No. 07-034, December 2006. (Forthcoming, American Economic Review.)
- 2022
- Article
Alleviating Time Poverty Among the Working Poor: A Pre-Registered Longitudinal Field Experiment
By: A.V. Whillans and Colin West
Poverty entails more than a scarcity of material resources—it also involves a shortage of time. To examine the causal benefits of reducing time poverty, we conducted a longitudinal feld experiment over six consecutive weeks in an urban slum in Kenya with a sample of... View Details
Keywords: Time; Subjective Well Being; Administrative Costs; Friction; Poverty; Well-being; Money; Perception; Kenya
Whillans, A.V., and Colin West. "Alleviating Time Poverty Among the Working Poor: A Pre-Registered Longitudinal Field Experiment." Art. 719. Scientific Reports 12 (2022).
- February 2025
- Case
Dreaming Big: Calm Considers Spinning Off Its Sleep Experience
- Article
Nobel Winners Found Economic Experiments in the Real World
Kominers, Scott Duke. "Nobel Winners Found Economic Experiments in the Real World." Bloomberg Opinion (October 11, 2021).
- 2001
- Chapter
The Commercialization of Internet Access: Lessons from Recent Experience
By: Shane Greenstein
Greenstein, Shane. "The Commercialization of Internet Access: Lessons from Recent Experience." Chap. 10 in Innovation Policy in the Knowledge-based Economy, edited by Maryann Feldman and Albert N. Link, 213–230. Kluwer Academic Publishers, 2001.
- May 2007
- Case
Westin Hotels and Resorts: Operations of a Lifestyle Experience
By: Frances X. Frei, Chekitan S. Dev and Laure Mougeot Stroock
Westin Hotels and Resorts adopted a new "lifestyle" brand strategy which provided guests with a new service experience. The dilemma Westin faced was how to operationally build a brand that delivered consistent service on intangible values. View Details
Keywords: Customer Relationship Management; Decision Choices and Conditions; Growth Management; Brands and Branding; Service Operations; Value Creation; Tourism Industry
Frei, Frances X., Chekitan S. Dev, and Laure Mougeot Stroock. "Westin Hotels and Resorts: Operations of a Lifestyle Experience." Harvard Business School Case 607-129, May 2007.
- 01 Aug 1966
- Conference Presentation
The Organization Child: Experience Management in a Nursery School
By: R. M. Kanter
Kanter, R. M. "The Organization Child: Experience Management in a Nursery School." Paper presented at the American Sociological Association Annual Meeting, Miami Beach, FL, August 01, 1966. (Working Paper No. 16, University of Michigan, Center for Research on Social Organization Also in Sociology of Education, vol. 45 (spring 1972), pp. 186-212. Reprinted in The Hidden Curriculum and Moral Education, edited by Purpel and H.A. Giroux. Berkeley, Calif.: McCutchan, 1982.)
- 08 Feb 2019
- News
Why didn’t the Panera Cares social experiment pay off?
- 08 Dec 2023
Diverse Student Voices Series: The Black & Latino Experience
Join us for a 20-minute chat with a current student and get a peek into their daily life at HBS. On this episode, we’re talking with Lorena Hernandez, MBA 2025. This virtual event is open to all prospective students. View Details