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  • All HBS Web  (2,817)
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  • 22 Nov 2010
  • Research & Ideas

Seven Strategy Questions: A Simple Approach for Better Execution

the desired direction of the business. Strategic boundaries can also protect you from the types of errant actions that destroyed Enron and brought financial service firms such as Fannie Mae and Lehman Brothers to their knees. 5. How Are... View Details
Keywords: by Robert Simons
  • 25 Sep 2006
  • Research & Ideas

How Software Platforms Revolutionize Business

transformed nearly every major industry for the past quarter century." Think of software platforms as ring leaders of ecosystems in which a few or many companies can participate to reach users. These core products, like Windows, for example, offer software View Details
Keywords: by Sean Silverthorne; Web Services; Web Services
  • 15 Nov 2022
  • Op-Ed

Why TikTok Is Beating YouTube for Eyeball Time (It’s Not Just the Dance Videos)

users and also spreads its content by algorithm. YouTube mainstreamed user-generated content, which had a vibe so different from television that the measurement services did not count YouTube as TV. Although much of its content is longer,... View Details
Keywords: by John Deighton and Leora Kornfeld
  • 14 Jan 2008
  • Research & Ideas

Mapping Polluters, Encouraging Protectors

stakeholder interest. For instance, which companies and industries attract more attention from stakeholders? Which communities are particularly interested in the environmental performance and activities of local companies? Taking Action... View Details
Keywords: by Martha Lagace; Manufacturing; Chemical
  • 09 Jan 2020
  • Book

Rethinking Business Strategy in the Age of AI

a traditional business—the gym—into an $8 billion digital offering that pulled in more than $700 million in revenue during the last fiscal year. Foley credits the magic of today’s technology, including software, data, and communication... View Details
Keywords: by Dina Gerdeman
  • November 2022
  • Article

My Boss' Passion Matters as Much as My Own: The Interpersonal Dynamics of Passion Are a Critical Driver of Performance Evaluations

By: Jon M. Jachimowicz, Andreas Wihler and Adam D. Galinsky
Companies often celebrate employees who successfully pursue their passion. Academic research suggests that these positive evaluations occur because of the passion percolating inside the employee. We propose that supervisors are also a key piece of this puzzle:... View Details
Keywords: Passion; Job Performance; Motivation; Emotions; Performance Evaluation; Interpersonal Communication
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Jachimowicz, Jon M., Andreas Wihler, and Adam D. Galinsky. "My Boss' Passion Matters as Much as My Own: The Interpersonal Dynamics of Passion Are a Critical Driver of Performance Evaluations." Special Issue on Work Passion Research: Taming Breadth and Promoting Depth. Journal of Organizational Behavior 43, no. 9 (November 2022): 1496–1515.
  • 20 Dec 2010
  • Research & Ideas

Panama Canal: Troubled History, Astounding Turnaround

years of construction of the Panama Canal proved to be a management foul-up of the first order. The Isthmian Canal Commission tried to supervise construction from Washington. This would have been a bad idea with the communications... View Details
Keywords: by Sarah Jane Gilbert; Transportation
  • 25 Oct 2016
  • First Look

October 25, 2016

2016 University of Chicago Press Innovation Equity: Assessing and Managing the Monetary Value of New Products and Services By: Ofek, Elie, Eitan Muller, and Barak Libai Abstract—This book bridges the gap between what academics know, and... View Details
Keywords: Sean Silverthorne
  • 17 Jun 2011
  • HBS Case

KFC’s Explosive Growth in China

humble. "There's no room for ego," Su explained in the case. "China doesn't have the same culture of individualism that is present in the United States." Su's strategy was that KFC "would not be seen as a foreign presence but as part of the... View Details
Keywords: by Maggie Starvish; Food & Beverage
  • 21 Oct 2008
  • First Look

First Look: October 21, 2008

http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=608168 HealthAllies (A) Harvard Business School Case 302-019 This case describes a "do good and do well" firm that enables individuals to buy health care services at... View Details
Keywords: Martha Lagace
  • 13 Mar 2023
  • Research & Ideas

What Would It Take to Unlock Microfinance's Full Potential?

microentrepreneurs. We found that the return on investment to a random entrepreneur in the community is about 8 percent per month, which is a big effect in terms of livelihood generation. But the people who were nominated by their View Details
Keywords: by Jen McFarland Flint; Financial Services
  • 17 Aug 2009
  • Research & Ideas

Quantifying the Economic Impact of the Internet

recent TNS study reported the leading activities of Internet users as: used a search engine to find information (81 percent); looked up the news (76 percent); used online banking (74 percent); looked up the weather (65 percent); researched a product or View Details
Keywords: by John Quelch; Advertising; Publishing
  • November 1999 (Revised June 2006)
  • Case

DLJdirect: "Putting Our Reputation Online"

By: Thomas R. Eisenmann and Gillian Morris
Online broker DLJdirect faced two decisions during the fall of 1999: what customer segments should it target and how much should it spend on marketing? Unlike its competitors, who focused either on day traders or more mainstream investors, DLJdirect differentiated its... View Details
Keywords: Marketing Strategy; Marketing Communications; Competitive Strategy; Decision Choices and Conditions; Investment; Cost Management; Business Plan; Research and Development; Customers; Budgets and Budgeting; Online Advertising; Internet; Financial Services Industry
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Eisenmann, Thomas R., and Gillian Morris. DLJdirect: "Putting Our Reputation Online". Harvard Business School Case 800-164, November 1999. (Revised June 2006.)
  • 22 Apr 2002
  • Research & Ideas

Does Spirituality Drive Success?

person at the company is required to spend at least one day a year providing their services in the field. To foster community relations, Pollard said, he "began by wondering what would happen if... View Details
Keywords: by Martha Lagace, Sean Silverthorne & Wendy Guild
  • 11 Apr 2023
  • Research & Ideas

Is Amazon a Retailer, a Tech Firm, or a Media Company? How AI Can Help Investors Decide

human-plus-machine-based decision-making. Kost: Do you see the potential for a shift away from the GICS? Srinivasan: We develop certain standards because it creates a common way for us to understand and communicate what we are doing. It... View Details
Keywords: by Danielle Kost; Financial Services; Financial Services; Financial Services; Financial Services
  • 09 Jun 2015
  • First Look

First Look: June 9, 2015

the closer one gets to the customer in responses from sales and service personnel. This article outlines the issues and explains why withholding information about strategy for competitive reasons often results in greater risk for the... View Details
Keywords: Sean Silverthorne
  • 19 Apr 2011
  • First Look

First Look: April 19

violation of Facebook's terms of service as a non-copyright holder was using the imagery and logo associated with a known brand. Facebook contacted Michael Donnelly, Group Director, Worldwide Interactive Marketing for The Coca-Cola... View Details
Keywords: Sean Silverthorne
  • 20 Sep 2017
  • Research & Ideas

The Three Types of Leaders Who Create Radical Change

demonstrate that the status quo is not acceptable and to mobilize others, agitators thus need to communicate in a manner that ensures grievances are shared and collective and not seen as irrelevant.” "If you do not innovate and have... View Details
Keywords: by Carmen Nobel
  • 20 May 2008
  • First Look

First Look: May 20, 2008

Case 608-016 Cambrian House builds Internet-based products and services by relying entirely on its user community for all aspects of its innovation and new product development process. Users suggest ideas... View Details
Keywords: Martha Lagace
  • 29 Sep 2020
  • Cold Call Podcast

Employee Performance vs. Company Values: A Manager’s Dilemma

Keywords: Re: Nitin Nohria; Financial Services
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