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  • May 2000 (Revised August 2000)
  • Case

Service and Value in e-Commerce

This collection of readings illustrates the importance of service and logistics in e-commerce, focusing on e-Toys' disastrous 1999 holiday season. View Details
Keywords: Valuation; Internet and the Web; Service Operations; Logistics; Consumer Products Industry; Retail Industry; Entertainment and Recreation Industry
Related
  • Dec 14 2015
  • Testimonial

A Leader's Call to Action

  • 06 Jul 2009
  • News

HBS Faculty Comment on the Health Care Reform Bill

  • 13 Nov 2019
  • Research & Ideas

Don't Turn Your Marketing Function Over to AI Just Yet

Imagine a future in which a smart marketing machine can predict the needs and habits of individual consumers and the dynamics of competitors across industries and markets. This device would collect data to answer strategic questions, guide managerial decisions, and... View Details
Keywords: by Kristen Senz
  • December 1997 (Revised December 1998)
  • Case

Valuing Capital Investment Projects

By: W. Carl Kester
A collection of problems that introduces students to the application of discounted cash flow analysis in the evaluation of capital budgeting problems. View Details
Keywords: Budgets and Budgeting; Capital; Cash Flow; Investment; Valuation
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  • 11 Jan 2017
  • Research & Ideas

The Paradoxical Quest to Make Food Look 'Natural' With Artificial Dyes

Historians.) Hisano’s paper looks at how industry players and regulators collectively decided what any given food is supposed to look like—and redefined the marketing meaning of “natural.” The quest for summery butter and orange oranges... View Details
Keywords: by Carmen Nobel
  • 18 Jun 2014
  • Research & Ideas

Leading Innovation is the Art of Creating ‘Collective Genius’

sustaining an innovative organization? A new book written with three coauthors attempts to answer the question of why some companies, such as Pixar, are able to invent continuously, while others aren't. “Conventional leadership won't get you to innovation” The book,... View Details
Keywords: by Kim Girard
  • 09 Feb 2012
  • Sharpening Your Skills

Sharpening Your Skills: Online Marketing

retailer-initiated feedback loops. Retailers should ask themselves, How do I create a partnership with the consumer? Data collected from these programs can help merchants make smarter decisions on everything from where to open a new store... View Details
Keywords: Re: Multiple Faculty; Technology
  • June 2012
  • Article

Meta-organization Design: Rethinking Design in Interorganizational and Community Contexts

By: Ranjay Gulati, P. Puranam and Michael Tushman
This article provides conceptual foundations for analyzing organizations comprising multiple legally autonomous entities, which we call meta-organizations. We assess the antecedents of the emergence of such collectives and the design choices they entail. The article... View Details
Keywords: Organizational Design
Related
  • 01 Apr 2022
  • Blog Post

The Africa Business Conference at HBS: Reimagining the Road Ahead

Business School. This past weekend, the Africa Business Club had the immense privilege of hosting 1,000 participants at our annual Conference. Co-organizing the Conference in the capacity of CFO and Conference Lead was a huge labor of love, and I cannot overstate how... View Details
  • 15 Jan 2014
  • News

Yelp giving businesses that buy ads preferential treatment?

    Marketing Management

    A collection of marketing cases from Harvard Business School, including Coca-Cola, Tweeter, DHL Worldwide Express, Charles Schwab, Heineken, UNICEF, Steinway & Sons, and Harrah's Entertainment. View Details
    • 06 Oct 2017
    • News

    Making Patients and Doctors Happier — The Potential of Patient-Reported Outcomes

    • 14 Jul 2015
    • News

    Everybody has a slice of genius

    • 28 Jan 2020
    • News

    Non-profit group feeds hungry and is fodder for MBA minds

      When a Pandemic Collides with a Leveraged Global Economy

      This essay was submitted as comments in connection with the Federal Reserve Board’s corporate loan purchase facilities collectively called the Main Street Lending Program (“MSLP”.) 

       View Details

        Linda A. Hill

        Linda A. Hill is the Wallace Brett Donham Professor of Business Administration at the Harvard Business School and Faculty Chair of the Leadership Initiative. Hill is regarded as one of the top experts on leadership and innovation. Hill is... View Details

        • 26 Nov 2020
        • News

        Agile Strategies for Higher Ed's COVID-19 Response

        • Jan 2014
        • Case

        StriveTogether: Reinventing the Local Education Ecosystem

        StriveTogether is building a network of communities that use Collective Impact as a way for the business community and other stakeholders to collaborate to improve public education in a locale. The leaders of StriveTogether must now focus... View Details
        • Research Summary

        Overview

        Empirically, Ryann uses a combination of in-depth qualitative field research and visual and textual archival data to examine moral action at multiple levels of analysis. Through observation and interviews, she aims to capture the lived experience of individuals and... View Details