career experience - Publications - Faculty & Research

29 Jan 2013
First Look

First Look: Jan. 29

dimension with particular relevance in outsourcing-is the end customer for whom it is produced. The performance benefits of such customer experience remain largely unexamined. We explore this dimension of volume-based learning in a... View Details

Keywords: Sean Silverthorne

01 Mar 2004
What Do You Think?

Are Customer Loyalty Initiatives Worth the Investment?

profitability? When several of us first began researching these relationships, findings such as these were news. Today we take them for granted. Fred Reichheld, among others, has fashioned a career as a consultant around his work on... View Details

Keywords: by James Heskett

05 Feb 2001
Research & Ideas

The Ten Deadly Mistakes of Wanna-Dots

burn cash faster than they make it. But already successful pioneers such as eBay, Amazon, and Yahoo! have transformed industry dynamics, opened new career aspirations, and become emblematic of a new workplace style. The wanna-dots are... View Details

Keywords: by Rosabeth Moss Kanter

30 Sep 2019
Book

Book Excerpt: Why a Volume on Race, Work, and Leadership

speak out about experiences of bias (Hewlett, Marshall, & Bourgeois, 2017). Silence about race in the workplace compromises relationships (Phillips, Dumas, & Rothbard, 2018) and work engagement (Hewlett et al., 2017). It also... View Details

Keywords: Re: Andi Wang

September 2022 (Revised April 2023)
Case

Cesaro e Associati

By: Christina R. Wing and Amram Migdal

This case describes the leadership succession planning process at Cesaro e Associati (Studio Cesaro), founded in 1986 by Franco Cesaro in the northeastern Italian state of Veneto. In 2022, Franco was contemplating retirement and passing leadership of his firm, which... View Details

Citation

Educators

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18 Mar 2001
Research & Ideas

Want to Be an Entrepreneur? [Part I]

to be sure, but as Wilcox explained and E Ink's experience made clear, its prospects depend on a welter of fundamentally human choices. Twenty minutes after Sahlman's finance students finished dissecting E Ink and one floor up in Aldrich... View Details

Keywords: by John S. Rosenberg

26 May 2003
Research & Ideas

What Your Competition is Telling You

and do it more efficiently, over time. Richard E. Beville should know. The chief operating officer of Lamont Digital Systems, a Greenwich, Conn., provider of digital telecommunications services, Beville started his career in the Bell... View Details

Keywords: by David Stauffer

04 Aug 2021
Research & Ideas

Worried About the Great Resignation? Be a Good Company to Come From

developing employees by figuring out their passions, giving them relevant experiences to help them become more marketable, and helping them on their way when they are ready to exit. Companies can then benefit from an influx of... View Details

Keywords: by Sandra J. Sucher and Shalene Gupta

07 Jan 2015
Research & Ideas

The Quest for Better Layoffs

were more like them, too, whose careers were similar to the careers the students were pursuing," Sucher says. So the video series includes people like Hemant Luthra, now a top executive at Mahindra CIE... View Details

Keywords: by Carmen Nobel; Manufacturing

29 Jul 2008
First Look

First Look: July 29, 2008

Working PapersTraveling Agents: Political Change and Bureaucratic Turnover in India Authors:Lakshmi Iyer and Anandi Mani Abstract We develop a framework to examine how politicians with short-term electoral pressures control bureaucrats with long-term View Details

Keywords: Martha Lagace

24 Nov 2008
Research & Ideas

Harvard Business School Discusses Future of the MBA

programs, increasingly have in-house programs for developing and promoting talented employees who have only undergraduate degrees. One anecdote drove the point home. When Datar asked a partner at a top consulting firm whether he would recommend that a bright, young... View Details

Keywords: by Roger Thompson & HBS Bulletin; Education

02 May 2000
Research & Ideas

Leading Professional Service Firms

industry are human talent and alignment. The work of professional service firms depends exclusively on the talent and intelligence of the people delivering it. Good firms hire the absolute best people and develop them, motivate them, and build View Details

Keywords: Re: Jay W. Lorsch; Service; Consulting; Accounting

07 Jul 2009
First Look

First Look: July 7

difficulty in obtaining further positive results for the class of solvable one-sided assignment problems in line with Sasaki's (1995) characterizations of the core for two-sided assignment problems. Download the paper: http://www.hbs.edu/research/pdf/09-146.pdf CEO and... View Details

Keywords: Martha Lagace

30 Aug 2011
First Look

First Look: August 30

known and recognized as a marketing machine. It was the largest advertiser in the world, with 2010 spending of $8.68 billion. From the company's early exploitation of broadcast media (radio and television) for its soap products to more recent View Details

Keywords: Sean Silverthorne

12 Nov 2024
HBS Case

Inside One Startup's Journey to Break Down Hiring (and Funding) Barriers

lucrative gig that taught him a lot about business but ultimately landed him in prison. Once he’d served his 14 months, Blakeman sought to build a career and turn his life around. But when his criminal record kept him from getting a job,... View Details

Keywords: by Avery Forman; Employment

25 Feb 2020
Research & Ideas

For Migrant Workers, Homesickness Can Reduce Productivity

together" “These psychological costs of moving are really important because, if you think about it, if you get career benefits and, in many cases, a wage increase from moving, what might be holding people back is their attachment to... View Details

Keywords: by Kristen Senz

04 Mar 2013
Lessons from the Classroom

Lessons from Running GM’s OnStar

Kaurman and Derek C.M. van Bever, also senior lecturers with prior leadership experience in the private sector. Huber recently sat down with Harvard Business School Working Knowledge to discuss how an automotive executive ended up... View Details

Keywords: by Carmen Nobel; Auto

02 Apr 2019
First Look

New Research and Ideas, April 2, 2019

Yet research suggests that this “work-family narrative” is incomplete: men also experience it and nevertheless advance; moreover, organizations’ effort to mitigate it through flexible work policies has not improved women’s advancement... View Details

Keywords: Dina Gerdeman

15 Feb 2000
Research & Ideas

The Right Connections

that whom you know can be just as important as what you know when trying to offset the uncertainty inherent in backing a high-risk startup in an initial public offering (IPO). "Our work suggests that the functional backgrounds or View Details

Keywords: by Judith A. Ross

18 Jun 2001
Lessons from the Classroom

Why Leaders Need Great Books

describes the troubling experiences of a young man, Jerry, in his first real job. Jerry sells insurance to the poor on behalf of a large, faceless organization. The insurance he's selling is bogus and he knows it. His impoverished clients... View Details

Keywords: by Martha Lagace

Publications