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- All HBS Web (607)
- Faculty Publications (155)
Show Results For
- All HBS Web (607)
- Faculty Publications (155)
- September 2001
- Teaching Note
Cinemex TN
By: James L. Heskett
Teaching Note for (9-898-108). View Details
- July 2000 (Revised September 2001)
- Teaching Note
Cisco Systems: Are You Ready? (A) and (B) TN
By: James L. Heskett
Teaching Note for (9-901-002) and (9-901-003). View Details
- January 2000
- Teaching Note
NYPD New TN
By: James L. Heskett
Teaching Note for (9-396-293). View Details
Keywords: Public Administration Industry
- January 1999 (Revised February 2000)
- Case
GE: We bring good things to life. (B)
By: James L. Heskett
Supplements the (A) case. View Details
Heskett, James L. "GE: We bring good things to life. (B)." Harvard Business School Case 899-163, January 1999. (Revised February 2000.)
- January 1999 (Revised February 2000)
- Case
GE...We bring good things to life. (A)
By: James L. Heskett
Jack Welch and the Corporate Executive Council of General Electric are faced with a decision about whether and how to implement a six-sigma quality-improvement effort in the context of many other initiatives already undertaken at GE in recent years. View Details
Keywords: Change Management; Leadership Style; Six Sigma; Quality; Organizational Change and Adaptation
Heskett, James L. "GE...We bring good things to life. (A)." Harvard Business School Case 899-162, January 1999. (Revised February 2000.)
- February 1989
- Supplement
ServiceMaster Industries, Inc., Video
By: James L. Heskett
Heskett, James L. "ServiceMaster Industries, Inc., Video." Harvard Business School Video Supplement 889-512, February 1989.
- February 1987
- Supplement
CompuServe: Charlie McCall, Video
By: James L. Heskett
Heskett, James L. "CompuServe: Charlie McCall, Video." Harvard Business School Video Supplement 887-525, February 1987.
- September 1992
- Teaching Note
Fairfield Inn (A) TN
By: James L. Heskett
Teaching Note for (9-689-092). View Details
Keywords: Accommodations Industry
- November 1989
- Case
Girl Scouts of the U.S.A. (C)
By: James L. Heskett
Heskett, James L. "Girl Scouts of the U.S.A. (C)." Harvard Business School Case 690-047, November 1989.
- November 1989
- Case
Girl Scouts of the U.S.A. (B)
By: James L. Heskett
Heskett, James L. "Girl Scouts of the U.S.A. (B)." Harvard Business School Case 690-046, November 1989.
- November 1989 (Revised June 1993)
- Case
Girl Scouts of the U.S.A. (A)
By: James L. Heskett
Heskett, James L. "Girl Scouts of the U.S.A. (A)." Harvard Business School Case 690-044, November 1989. (Revised June 1993.)
- April 1996 (Revised June 1999)
- Case
NYPD New
By: James L. Heskett
Police Commissioner Bratten and his staff have led a process designed to create a results-oriented police department from one that previously emphasized and measured effort. With increasing budgeting pressures, the next phase of effort calls for increasing emphasis on... View Details
Keywords: Leadership; Performance Productivity; Leadership Style; Budgets and Budgeting; Public Administration Industry
Heskett, James L. "NYPD New." Harvard Business School Case 396-293, April 1996. (Revised June 1999.)
- December 1995
- Teaching Note
Benetton Group, The TN
By: James L. Heskett
Teaching Note for (9-396-177). View Details
- November 1995 (Revised July 1997)
- Case
Fairfield Inn (Abridged)
By: James L. Heskett
Keywords: Accommodations Industry
Heskett, James L. "Fairfield Inn (Abridged)." Harvard Business School Case 396-170, November 1995. (Revised July 1997.)
- August 1994
- Case
Southwest Airlines: 1993 (Abridged Update)
By: James L. Heskett
Southwest Airlines management is faced with increasing competition. It must decide which of several route extensions provide the appropriate competitive response while preserving the internal culture that has made the airline so successful. View Details
Keywords: Air Transportation; Business Strategy; Competitive Strategy; Management Teams; Organizational Culture; Air Transportation Industry
Heskett, James L. "Southwest Airlines: 1993 (Abridged Update)." Harvard Business School Case 395-025, August 1994.
- November 1987 (Revised June 1988)
- Case
ServiceMaster Industries, Inc.
By: James L. Heskett
The CEO of ServiceMaster Industries has convened an internal task force to come up with ideas for reorganizing the company to accommodate unusually fast growth. In developing both alternatives and criteria for appraising them, the task force has to keep in mind the... View Details
Heskett, James L. "ServiceMaster Industries, Inc." Harvard Business School Case 388-064, November 1987. (Revised June 1988.)
- September 1987
- Background Note
Organizing Effort: Aligning Organization and Other Elements of Strategy
By: James L. Heskett
Heskett, James L. "Organizing Effort: Aligning Organization and Other Elements of Strategy." Harvard Business School Background Note 388-034, September 1987.
- October 1986 (Revised October 1987)
- Background Note
Managing the Turnaround
By: James L. Heskett
Heskett, James L. "Managing the Turnaround." Harvard Business School Background Note 387-065, October 1986. (Revised October 1987.)
- 01 Oct 2013
- First Look
First Look: October 1
by managers facing intertemporal decisions. We assess the association between different types of performance measures and the time horizon of business unit managers who have profit responsibility. Our results, based on a sample of 105... View Details
Keywords: Sean Silverthorne
- 01 Dec 2011
- News
Faculty Books
leading specialists explore the history of innovation in four particularly innovative sectors of the US economy: agriculture, chemicals, life sciences, and IT. The Culture Cycle: How to Shape the Unseen Force that Transforms Performance View Details
Keywords: Utilities