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  • 09 May 2018
  • Research & Ideas

A Simple Way for Restaurant Inspectors to Improve Food Safety

and the less energy you’re going to have to discover violations” “This study brought together Maria’s interest in how scheduling affects workers’ behavior and how that affects quality or productivity, and my interest in studying the... View Details
Keywords: by Carmen Nobel; Food & Beverage; Service

    Linda A. Hill

    Linda A. Hill is the Wallace Brett Donham Professor of Business Administration at the Harvard Business School and Faculty Chair of the Leadership Initiative. Hill is regarded as one of the top experts on leadership and innovation. Hill is... View Details

    • 08 Feb 2021
    • Book

    How to Make the World Better, Not Perfect

    think like a social scientist about what would actually lead another person, one I didn’t know well, to change his behavior. I am confident that my effort flopped and that Doug understood the psychology of View Details
    Keywords: by Michael Blanding
    • June 24, 2020
    • Article

    Wolfgang Puck on Leading His Restaurants Through the Pandemic

    By: Boris Groysberg
    Chef Wolfgang Puck shares his experience leading his restaurants and other businesses through the pandemic crisis. He explains how his company has pivoted to find new sources of revenue and how he has become a vocal advocate for the restaurant industry. He also... View Details
    Keywords: Coronavirus Pandemic; Restaurants; Restaurant Industry; Reopening; Health Pandemics; Crisis Management; Organizational Change and Adaptation; Safety
    Related

      Learning to Successfully Hire in Online Labor Markets

      Hiring in online labor markets involves considerable uncertainty: which hiring choices are more likely to yield successful outcomes and how do employers adjust their hiring behaviors to make such choices? We argue that employers will initially explore the value... View Details
      • 27 Oct 2020
      • Research & Ideas

      Can Being the ‘Token’ Give Women and Minorities a Competitive Edge?

      beliefs, attitudes, and demographic traits. The study, Going It Alone: Competition Increases the Attractiveness of Minority Status, will appear in the November issue of Organizational Behavior and Human Decision Processes. Standing out to... View Details
      Keywords: by Danielle Kost

        Leslie A. Perlow

        Leslie A. Perlow is the Konosuke Matsushita Professor of Leadership in the Organizational Behavior Unit at Harvard Business School. She leads the Crafting Your Life Special Project, dedicated to helping individuals make purposeful life choices while gathering... View Details

        • March 2022 (Revised May 2022)
        • Case

        Winning Business at Russell Reynolds (A)

        By: Ethan Bernstein and Cara Mazzucco
        In an effort to make compensation drive collaboration, Russell Reynolds Associates’ (RRA) CEO Clarke Murphy sought to re-engineer the bonus system for his executive search consultants in 2016. As his HR analytics guru, Kelly Smith, points out, that risks upsetting–and... View Details
        Keywords: Compensation; Collaboration; Executive Search Firms; Consulting Firms; Compensation and Benefits; Restructuring; Human Resources; Human Capital; Management Practices and Processes; Organizational Culture; Organizational Change and Adaptation; Social and Collaborative Networks; Recruitment; Selection and Staffing; Talent and Talent Management; Consulting Industry; Employment Industry; Asia; Europe; Latin America; Middle East; North and Central America; South America; Oceania
        Related
        • September 2015 (Revised July 2025)
        • Background Note

        Ethical Analysis: Situation versus Character

        By: Nitin Nohria, Sandra J. Sucher, Joseph Badaracco, Edward H. Chang and Bridget Gurtler
        When we think of human behavior, especially from a moral perspective, we often rely on explanations based on character. We think that good decisions and responsible behavior require people with integrity and strong character and that immoral behavior originates within... View Details
        Keywords: Decision Choices and Conditions; Ethics; Behavior; Personal Characteristics; Power and Influence; Situation or Environment; Values and Beliefs; Social Psychology
        Related
        • 24 Jul 2019
        • Lessons from the Classroom

        Can These Business Students Motivate Londoners to Do the Right Thing?

        choices are presented—can encourage people to change their behavior in pursuit of policy goals, says Michael Luca, the Lee J. Styslinger III Associate Professor of Business Administration at Harvard Business... View Details
        Keywords: by Dina Gerdeman
        • 15 May 2013
        • Research & Ideas

        From McRibs to Maseratis: The Power of Scarcity Marketing

        Editor's note: Think money can't buy happiness? Behavioral economists Elizabeth Dunn and Michael Norton beg to differ. It actually can, they say—but only if we spend it the right way. In their book released this week, Happy Money: The... View Details
        Keywords: Re: Michael I. Norton
        • 2017
        • Working Paper

        Crime and Violence: Desensitization in Victims to Watching Criminal Events

        By: Rafael Di Tella, Lucía Freira, Ramiro H. Gálvez, Ernesto Schargrodsky, Diego Shalom and Mariano Sigman
        We study desensitization to crime in a lab experiment by showing footage of criminal acts to a group of subjects, some of whom have been previously victimized. We measure biological markers of stress and behavioral indices of cognitive control before and after treated... View Details
        Keywords: Crime; Biological Markers; Experiment; Victimization; Desensitization; Crime and Corruption; Perspective; Attitudes; Behavior
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        • May 2019
        • Supplement

        Kjell and Company: Motivating Salespeople with Incentive Compensation (C)

        By: Doug J. Chung
        Kjell & Company was a Swedish retail electronics chain. The company’s products consisted of home electronics and accessories. The company was noted for its excellent customer service and a fair “one-for-all” HR policy. Historically, the salespeople had been compensated... View Details
        Keywords: Salesforce Management; Compensation and Benefits; Change Management; Behavior; Electronics Industry; Sweden
        Related
        • 06 Jul 2009
        • What Do You Think?

        Are You Ready to Manage in an Irrational World?

        approach has supposed." Marie Taillard adds, "we are shifting away from thinking that we can predict or control the behavior of others ." Because economics is a study of value, Deepak Alse comments that "what we need... View Details
        Keywords: by Jim Heskett
        • May 2019
        • Supplement

        Kjell and Company: Motivating Salespeople with Incentive Compensation (D)

        By: Doug J. Chung
        Kjell & Company was a Swedish retail electronics chain. The company’s products consisted of home electronics and accessories. The company was noted for its excellent customer service and a fair “one-for-all” HR policy. Historically, the salespeople had been compensated... View Details
        Keywords: Salesforce Management; Compensation and Benefits; Motivation and Incentives; Change Management; Behavior; Electronics Industry; Sweden
        Related
        • 05 Jul 2017
        • Research & Ideas

        Are Stockbrokers Illegally Leaking Confidential Information to Favored Clients?

        and the broker—who earns higher fees by executing their piggyback trades. This behavior of the brokers is not confined to activists’ trades but systematically occur for informed trades: that is, any time the ‘smart money’ View Details
        Keywords: by Carmen Nobel; Financial Services
        • October 2018
        • Case

        Recipe for Success: Growth and Evolution at Cafe Cupcake

        By: Anthony Mayo and Heather Beckham
        Café Cupcake (CC) is a fast-casual restaurant chain that offers artisan cupcakes and light fare throughout the southeastern United States and Texas. This case chronicles the growth and evolution of Café Cupcake. It also considers the specific human resource challenges... View Details
        Keywords: Growth and Development Strategy; Human Resources; Management; Organizational Change and Adaptation; Organizational Culture; Food and Beverage Industry
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        • Research Summary

        Corporate Investment and Stock Market Listing: A Puzzle?

        In joint work with John Asker and Alexander Ljungqvist, we investigate whether short-termism distorts the investment decisions of stock market listed firms. To do so, we compare the investment behavior of observably similar public and private firms using a new... View Details

        • Article

        Pseudo-Set Framing

        By: Kate Barasz, Leslie John, Elizabeth A. Keenan and Michael I. Norton
        Pseudo-set framing—arbitrarily grouping items or tasks together as part of an apparent “set”—motivates people to reach perceived completion points. Pseudo-set framing changes gambling choices (Study 1), effort (Studies 2 and 3), giving behavior (Field Data and Study... View Details
        Keywords: Framing Effects; Gestalt Psychology; Judgment; Judgments; Decision Making; Perception; Behavior
        Related
        • 03 Apr 2007
        • First Look

        First Look: April 3, 2007

        Purchase this case: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=707027 eClinicalWorks: The Paths to Growth Harvard Business School Case 807-025 In January 2006, eClinicalWorks (eCW) had an acquisition opportunity that could fundamentally View Details
        Keywords: Martha Lagace