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- All HBS Web
(5,177)
- People (19)
- News (1,950)
- Research (1,758)
- Events (3)
- Multimedia (13)
- Faculty Publications (244)
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- 22 Aug 2005
- Research & Ideas
Balancing the Future Against Today’s Needs
engaged leader," he says, "out there with your people all time, spending time with both employees and customers." When Phanstiel took the reins of PacifiCare, he inherited a slow-growth company in a slow-growth industry. But he also inherited a workforce... View Details
Keywords: by Paul Michelman
- 29 Nov 2010
- HBS Case
United Breaks Guitars
attempts to recoup the value of his guitar (broken in transit) are stonewalled for over a year by United Airlines. Posted on YouTube on July 6, 2009, the video was tweeted by Carroll's friends, posted on social news sites, shared with... View Details
Keywords: by Julia Hanna
- 09 Dec 2002
- Research & Ideas
Unilever—A Case Study
of "BO," "Undie Odor," and "Dishpan Hands," and to market the cures in the form of Lifebuoy and Lux Flakes. By the end of the 1930s sales exceeded $90 million, and in 1946 they reached $150 million. By the interwar View Details
- 12 Oct 1999
- Research & Ideas
Where Main Street Meets Wall Street
years, the mutual fund would shake up established norms of wealth creation and distribution in the United States. Indeed, it would help reshape America by uniting Wall Street and Main Street, two disparate worlds that previously had... View Details
- 04 Mar 2024
- What Do You Think?
Do People Want to Work Anymore?
(AdobeStock/Halfpoint) Sometimes we experience what Yogi Berra described as “déjà vu all over again.” It happened to me several weeks ago and left me wondering whether it’s déjà vu or whether things really have changed. Years ago, my... View Details
Keywords: by James Heskett
- 29 Jul 2019
- Research & Ideas
How Companies Benefit When Employees Work Remotely
offers several other considerations for executives: Gradual transitions might help employees adjust. The USPTO required in-office examiners to work from home before shifting to the fully autonomous option. A gradual shift might give employees time to set View Details
Keywords: by Kristen Senz
- 09 Apr 2024
- Book
Why Work Rituals Bring Teams Together and Create More Meaning
them to change our emotional states in many different ways.” With a 2023 Gallup survey showing that US employees are less satisfied with their jobs and less likely to feel that someone at work cares about them than four years ago, Norton... View Details
Keywords: by Michael Blanding
- 07 Jul 2008
- Research & Ideas
Innovation Corrupted: How Managers Can Avoid Another Enron
"reserve requirement" to back up supply commitments. Enron had a major advantage over competitors as a middleman between producers and consumers because it operated one of the nation's largest natural gas pipeline networks.... View Details
- 11 Jun 2024
- In Practice
The Harvard Business School Faculty Summer Reader 2024
As the vacation season looms, Harvard Business School faculty members share recommendations for a little light reading. Spoiler alert: Lessons in Chemistry tops two of their beach-read lists. For those whose brains can’t—or won’t—turn off, HBS faculty also suggest some... View Details
Keywords: by Avery Forman
- 29 Jul 2002
- Research & Ideas
Time Pressure and Creativity: Why Time is Not on Your Side
study; we asked participants to fill it out and send it back by the end of the day. Each team did this through their entire project (or project phase) that we were studying (anywhere from five weeks up to nine months). Of course, the... View Details
- 27 Oct 2011
- Research & Ideas
Horrible Boss Workarounds
when bosses fail to realize that they're not communicating clearly. Kanter cites an old joke as an example: A man drives to a gas station to fill up his tank, and the attendant can't help noticing that there's a penguin in the backseat of... View Details
Keywords: by Carmen Nobel
- 2017
- Book
The Language of Global Success: How a Common Tongue Transforms Multinational Organizations
By: Tsedal Neeley
For nearly three decades, English has been the lingua franca of cross-border organizations, yet studies on corporate language strategies and their importance for globalization have been scarce. In The Language of Global Success, Tsedal Neeley provides an... View Details
Keywords: Communication; Residency; Corporate Strategy; Globalized Firms and Management; Cross-Cultural and Cross-Border Issues; Brazil; France; Germany; Indonesia; Japan; Taiwan; Thailand; United States
Neeley, Tsedal. The Language of Global Success: How a Common Tongue Transforms Multinational Organizations. Princeton, NJ: Princeton University Press, 2017.
- 02 Feb 2023
- Research & Ideas
Why We Still Need Twitter: How Social Media Holds Companies Accountable
also picked up by major news outlets, including The New York Times. “It actually got a real response from United Airlines,” says Pacelli, noting that the CEO publicly apologized for the incident and United later agreed to settle a lawsuit... View Details
- 10 Nov 2011
- HBS Case
HBS Cases: Making Lincoln Center Cool Again
groups of constituents and board members, using technology wisely, and planning for a future in the digital world. It also shows that there are alternative paths for a CEO to take—and that a strong organizational leader can make up for... View Details
- June 2021
- Technical Note
SPAC Space
By: John R. Wells and Benjamin Weinstock
In 2020, over half of all initial public offerings (IPOs) in the United States were special purpose acquisition companies (SPACs), blank-check companies that typically had two years to find a business to take public, usually through a reverse merger. Together, 248... View Details
Keywords: Special Purpose Acquisition Companies; SPACs; Mergers and Acquisitions; Going Public; Initial Public Offering; Investment; Strategy
Wells, John R., and Benjamin Weinstock. "SPAC Space." Harvard Business School Technical Note 721-456, June 2021.
- 10 Jan 2024
- Research & Ideas
Technology and COVID Upended Tipping Norms. Will Consumers Keep Paying?
the COVID pandemic, and to recognize that a lot of them didn’t work for six months, a year, a year and a half during the shutdowns. It was like making up for the lack of tipping that we all did while we... View Details
Keywords: by Anna Lamb, Harvard Gazette
- February 2015 (Revised June 2016)
- Case
AltSchool: School Reimagined
By: John J-H Kim, Kyla Wilkes and Christine S. An
Max Ventilla and his team launches in 2013 AltSchool, a new network of tech-savvy independent K-8 "micro-schools." AltSchool is born out of Ventilla's frustration with the education options available for his young daughter. During his search, Ventilla comes to the... View Details
Keywords: Education Technology; School Models; Product Development; Entrepreneurship; Talent Development And Retention; Social Impact Investment; Information Technology; Business Model; Education; Business Startups; Customization and Personalization; Growth and Development Strategy; Education Industry; United States
Kim, John J-H, Kyla Wilkes, and Christine S. An. "AltSchool: School Reimagined." Harvard Business School Case 315-054, February 2015. (Revised June 2016.)
- July 2020 (Revised September 2020)
- Case
The Honor Foundation: Accessing Special Operations Talent
By: Boris Groysberg and John Masko
In 2020, The Honor Foundation (THF), a nonprofit dedicated to helping U.S. military special operators to transition into civilian careers, was facing a series of strategic challenges. THF had been founded in 2013 by former Navy SEAL trainee Joe Musselman, who observed... View Details
Keywords: Experience and Expertise; Talent and Talent Management; Curriculum and Courses; Executive Education; Social Entrepreneurship; National Security; Recruitment; Retention; Job Interviews; Job Search; Knowledge Use and Leverage; Leadership Development; Leadership Style; Crisis Management; Mission and Purpose; Retirement; Nonprofit Organizations; War; Education Industry; San Diego; Virginia
Groysberg, Boris, and John Masko. "The Honor Foundation: Accessing Special Operations Talent." Harvard Business School Case 421-006, July 2020. (Revised September 2020.)
- 05 Oct 2009
- Research & Ideas
The Vanguard Corporation
In her new book SuperCorp, Rosabeth Moss Kanter argues that capitalism is near a crossroads. The old ways of doing business no longer work. Traditional leadership roles are breaking down. And the public is fed up with greedy executives... View Details
Keywords: by Sean Silverthorne
- 13 Nov 2006
- Research & Ideas
Science Business: What Happened to Biotech?
Thirty years ago it appeared as if biotech would not only revolutionize healthcare, but also radically improve the very process of R&D itself. This hasn't happened. Though some firms such as Amgen have created dramatic breakthroughs,... View Details