Worker Performance - Publications - Faculty & Research

07 Apr 2020
Research & Ideas

What Customers Need to Hear from You During the COVID Crisis

time its parent company announced $100 million in product donations, including 200,000 face masks to New York City hospitals to help keep healthcare workers safe. Given the prevalence of fake news proliferating in social media, consumers... View Details

Keywords: by Jill Avery and Richard Edelman

14 Jul 2020
Research & Ideas

Restarting Under Uncertainty: Managerial Experiences from Around the World

expenses and health checks. To make sure to reach everyone in the firm, including production workers who lacked company email addresses, WhatsApp groups were created. After a few weeks, PrecisionCo completed their human resources View Details

Keywords: by Raffaella Sadun, Andrea Bertoni, Alexia Delfino, Giovanni Fassio, and Mariapaola Testa

08 Nov 2011
First Look

First Look: Nov. 8

industry to measure to what extent waiting-time performance impacts different firms' market shares and price decisions. We report on a large-scale empirical industrial organization study in which the demand equations for fast-food... View Details

Keywords: Sean Silverthorne

12 Nov 2021
News

Alumni Business Leaders on Confronting the Climate Change Challenge

Younger Black Knowledge Workers BIO As global leaders prepare to meet in Glasgow, the prospects for mitigating the impact of climate change do not look very good. A detailed new analysis from the Rhodium Group, as reported by Axios.com,... View Details

Web

2024 Reunion Presentations - Alumni

for the 40 percent of American workers stuck in low-wage jobs? This session will feature recent research from the School's Managing the Future of Work Project. Participants will gain an understanding of what lies beneath the headlines and... View Details

17 Dec 2007
Research & Ideas

The Rise of Medical Tourism

countries. I know that various Indian hospitals are continually attempting to get accredited to perform certain procedures. What is striking is that in London medical tourism makes the front page of newspapers. People ranging from... View Details

Keywords: by Martha Lagace; Health; Medical Devices & Supplies

18 Nov 2016
Sharpening Your Skills

Sharpening Your Skills: Making a Fast Start on a New Job

Experience Lacking experience, contract workers find it difficult to advance to a job with expanded responsibilities. But it can be done. Research into the the concept of "stretchwork." Reflecting on Work Improves Job View Details

Keywords: by Sean Silverthorne

09 Aug 2017
Sharpening Your Skills

Productivity Tips You Probably Haven't Considered Before

Productivity Studies show that workers are more productive on rainy days than on sunny ones. Does your office take advantage? Need to Solve a Problem? Take a Break From Collaborating Organizations spend a lot of money enabling employees... View Details

Keywords: by Sean Silverthorne

21 Jun 2004
Research & Ideas

Racial Diversity Pays Off

the benefit of racial diversity alone, done right, pays off not just in a better company, but a more productive one. In new research that focuses specifically on racial diversity, Ely said they found measurable performance benefits when... View Details

Keywords: by Martha Lagace

08 Jan 2020
Research & Ideas

NFL Head Coaches Are Getting Younger. What Can Organizations Learn?

Cappelli says the research is clear: “The evidence is unbelievably huge. Basically, older workers perform better on just about everything.” Specifically, they have lower absenteeism, less turnover, and... View Details

Keywords: by Boris Groysberg, Evan M.S. Hecht, and Abhijit Naik; Sports

12 Nov 2018
Research & Ideas

'Always On' Isn't Always Best for Team Decision-Making

collaboration encouraged by today’s communication tools like Slack and Skype good or bad for finding the best answer? “I don’t want there to be zero communication, but I do think that transparency and communication do have downsides" To find out, the researchers... View Details

Keywords: by Roberta Holland

25 Nov 2013
Research & Ideas

Hiding From Managers Can Increase Your Productivity

while studying the manufacturing floor at a leading, technologically advanced global contract manufacturer's plant in Southern China, where tens of thousands of workers assembled mobile devices under close supervision. The plant for years... View Details

Keywords: by Carmen Nobel; Manufacturing

04 Jun 2008
News

Whistle While You Work

bought into that, too, until one day he had a transformational insight. “The conductor’s power depends on his ability to make other people powerful. I started paying attention to how I was enabling my musicians to be the best performers... View Details

Keywords: Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries

05 Jun 2014
Research & Ideas

Fixing the ‘I Hate Work’ Blues

solution to this dilemma? I believe we need to restructure large organizations by giving much more responsibility and authority to first-line workers and paying them accordingly—with appropriate performance... View Details

Keywords: by Bill George

15 Aug 2005
HBS Case

Classic Cases Live On at HBS

Aoki took command of a key variable in restaurant management: table turnover, or "turns." "Rocky made the restaurant a theater, with the chef as the star of the show," Klug says. "When the meal was over, the chef bowed, the View Details

Keywords: by Garry Emmons

06 Jun 2012
What Do You Think?

Is Something Wrong with the Way We Work?

European countries where vacations are mandated, most employees take their prescribed amounts of time off. In America, where vacation time is not mandated, roughly half of workers last year had vacation time left over and failed to take... View Details

Keywords: by James Heskett; Consulting

06 Sep 2011
Research & Ideas

How Small Wins Unleash Creativity

companies in a variety of industries. Each worker kept a daily diary during the course of a project, answering open-ended questions such as, "Briefly describe one event from today that stands out in your mind." Each diary lasted... View Details

Keywords: by Carmen Nobel

01 Dec 2015
First Look

December 1, 2015

emissions in many settings in which it would otherwise fail to do so. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=42912 Toxic Workers By: Housman, Michael, and Dylan Minor Abstract—While there has been a strong... View Details