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- All HBS Web
(715)
- People (1)
- News (126)
- Research (456)
- Events (8)
- Multimedia (1)
- Faculty Publications (107)
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- 29 Jun 2007
- First Look
First Look: June 29, 2007
confidence. Drawing on decades of behavioral research plus the experience of thousands of business clients, the authors take the mystery out of preparing for and executing negotiations—whether they involve multimillion-dollar deals or... View Details
Keywords: Martha Lagace
- 12 Feb 2013
- First Look
First Look: Feb. 12
(on Technology & Innovation and Management Research Methodology), the 14-volume encyclopedia now offers users a fully searchable online resource linked to the wider literature and to an associated... View Details
Keywords: Sean Silverthorne
- 19 Dec 2016
- Research & Ideas
The 10 Most Popular Stories of 2016
Credit: iStockPhoto Startups often struggle to find their first customers—especially in the sharing economy, where survival depends on securing users on both the supply and demand sides. No surprise, then, that our readers flocked to a... View Details
Keywords: by Carmen Nobel
- 03 Jun 2014
- First Look
First Look: June 3
http://hbr.org/product/experience-the-finger-lakes-the-groupon-partnership-decision/an/814010-PDF-ENG Harvard Business School Case 314-086 Learning From Extreme Consumers Traditional market research methods focus on understanding the... View Details
Keywords: Sean Silverthorne
- 03 Dec 2007
- Research & Ideas
Authenticity over Exaggeration: The New Rule in Advertising
Consumers," HBS professor John Deighton and Leora Kornfeld, research director of Canada's Mobile MUSE Consortium, pinpoint 5 qualities of success in this new world of digital media marketing. In this new reality, it's the consumer who... View Details
- 25 Mar 2021
- Research & Ideas
Steer Clear of the Blind Spots That Derail Experiments
overly narrow goals. Consider the experience of Airbnb, which ran experiments to evaluate booking strategies but ignored the potential for discrimination. After research by Luca and colleagues found evidence of widespread discrimination... View Details
Keywords: by Danielle Kost
- 15 Feb 2000
- Research & Ideas
Growing Pains: Prescriptions for U.S. Health Care
gravely ill, HBS professor Clayton Christensen finds its prognosis encouraging. These symptoms, he says, merely reflect inefficient delivery systems that market forces have already begun to reshape. Christensen's optimistic outlook stems from his extensive View Details
- 06 Aug 2018
- Research & Ideas
Supersmart Manufacturing Tools are Lowering Prices on TVs, Bulbs, and Solar Panels
polesnoy As technology commoditization begins speeding up again, it’s a great time to be a consumer in search of a state-of-the-art flat panel TVs, but less comfortable for manufacturers hoping to make a profit. That’s according to recent View Details
- 01 Apr 2008
- First Look
First Look: April 1, 2008
development organizations, involved in both research and program design and delivery. This case explores CCL's approach to leadership and management education for executives and presents some of the challenges the CCL faces as many... View Details
Keywords: Martha Lagace
- 10 Oct 2007
- First Look
First Look: First Look: October 10
We investigate these research questions in the context of the U.S. Environmental Protection Agency's Audit Policy. Download the paper: http://www.hbs.edu/research/pdf/08-021.pdf Cases & Course MaterialsGianna Angelopoulos-Daskalaki... View Details
Keywords: Martha Lagace
- 12 Nov 2001
- Research & Ideas
Facing the New World Order
users of the information and communications technologies and very heavy investors in research and development, scored uniformly high. So did the United States. And a number of other countries, of course, are... View Details
Keywords: by Staff
- 21 Apr 2008
- Research & Ideas
The New Math of Customer Relationships
update us on the new research and on the impact of these works on practice. Sean Silverthorne: It's been five years since The Value Profit Chain was published, and ten years since the arrival of its predecessor, The Service Profit Chain.... View Details
Keywords: by Sean Silverthorne
- 12 Oct 1999
- Research & Ideas
Confronting the Challenges that Face Bricks-and-Mortar Stores
for example. Each site requires consumers to navigate slightly differently; sites organize product categories in different ways, they provide different types of information about products, and they have different procedures for ordering and fulfillment. Our View Details
- 28 Mar 2018
- Research & Ideas
Sophisticated Investors May Be Harming Fintech Lending Platforms
their homework: Their loans perform much better than loans chosen by less experienced investors. The researchers looked at all transactions executed by LendingRobot users for a three-year period between... View Details
- 12 Dec 2012
- Research & Ideas
Power to the People: The Unexpected Influence of Small Coalitions
interview. "The start of properly regulating the economy is to understand how regulation is made, and this means forgetting what we thought we knew about the weakness of groups." A consumer policy expert, Trumbull wrote Strength in Numbers after nearly a decade of... View Details
Keywords: by Kim Girard
- 28 Apr 2014
- Research & Ideas
Football Stars Debate ‘The Social Capital of the Savvy Athlete’
"a sorry receiver," followed by a message for Crabtree: "Don't you ever talk about me!" Twitter members reacted forcefully and en masse, to the point that major news networks published stories with headlines like "Twitter View Details
- 03 Jun 2008
- First Look
First Look: June 3, 2008
on the process and methods that lead to better understand user needs and to foster creativity, and much of the business and design press focus on the role played by designers and design firms, innovation driven by design seems to emerge... View Details
Keywords: Martha Lagace
- 25 Jul 2005
- Research & Ideas
An Organization Your Customers Understand
and users can choose to outsource or select an alternative service provider.7 Let's look at each of these conditions in turn. The first condition states that a constituent finds value in the firm's outputs. Who satisfies this definition?... View Details
Keywords: by Robert Simons
- 01 Feb 2011
- First Look
First Look: Feb. 1
the conditions to thrive tomorrow. We argue that organizational sustainability depends on attending to strategic paradox, engaging contradictory yet interrelated strategies simultaneously. Drawing on our research and the work of others,... View Details
- 23 Mar 2020
- Research & Ideas
Product Disasters Can Be Fertile Ground for Innovation
slower; image quality was inferior, at least initially for certain applications; and “our understanding is that it also produced unfamiliar image textures that required retraining of radiologists.” Users will pay you for safety These... View Details