Publications

September 1990 (Revised January 1997)
Teaching Note

Motorola, Inc.: Bandit Pager Project and Bandit Pager Project (Abridged), Teaching Note

By: Steven C. Wheelwright

Teaching Note for (9-690-043) and (9-692-069). View Details

Keywords: Telecommunications Industry

March 1998
Teaching Note

Orbital Sciences Corporation: ORBCOMM TN

By: Das Narayandas

Teaching Note for (9-598-027). View Details

Keywords: Telecommunications Industry

February 1996 (Revised June 1997)
Case

Northern Telecom (B)

By: Robert J. Dolan and Sylvie Ryckebusch

Documents two problems in the product development process of Northern Telecom's new Greenwich key systems product line. These problems are due to the conflicting goals of the marketing, design, and manufacturing groups in the product development team. A rewritten... View Details

Keywords: Problems and Challenges; Product Development; Goals and Objectives; Telecommunications Industry

December 1992 (Revised June 1993)
Case

ACTC Customer Service Department

Focuses on the young general manager of a new cable TV system and on its customer service department. Jeanne LaFrance, the general manager, has an uneasy feeling about the way in which the department is being managed. She sees symptoms of what she suspects are serious... View Details

Keywords: Management; Problems and Challenges; Planning; Customer Focus and Relationships; Performance Evaluation; Telecommunications Industry

September 1980 (Revised October 1983)
Supplement

AT&T -- Long Lines Department National Account Selling (D)

By: Thomas V. Bonoma and Benson P. Shapiro

Keywords: Marketing; Telecommunications Industry

November 1982 (Revised March 1994)
Case

Madison Wire and Cable Corp. (B)

By: Stephen P. Bradley and William S. Krasker

Keywords: Telecommunications Industry

March 1994 (Revised March 1995)
Teaching Note

Amelia Rogers at Tassani Communications (A) and (B) TN

By: Linda A. Hill and Katherine Seger Weber

Teaching Note for (9-492-034) and (9-492-035). View Details

Keywords: Telecommunications Industry

February 1992 (Revised March 1995)
Supplement

Amelia Rogers at Tassani Communications (B)

By: Linda A. Hill

Supplements the (A) case. View Details

Keywords: Telecommunications Industry

November 1991 (Revised June 1992)
Case

AT&T: The Dallas Works (B)

Describes the innovative use of a cross-level team as a tool for driving change at a troubled AT&T plant. After the team is disbanded, the case raises questions about the group's achievements, and about how well the organization is positioned to tackle the changes that... View Details

Keywords: Organizational Change and Adaptation; Change Management; Groups and Teams; Telecommunications Industry; Texas

December 1988
Case

Pacific Bell and the CWA (A)

By: Charles C. Heckscher and Rosabeth M. Kanter

Keywords: Telecommunications Industry

March 1986
Teaching Note

American Communications (A), Teaching Note

By: D. Quinn Mills and G. Bruce Friesen

Keywords: Communication; Telecommunications Industry

February 1983 (Revised February 1986)
Case

International Telephone & Telegraph Corp. (A&B) (Condensed)

By: Michael Beer

Keywords: Telecommunications Industry

December 1982
Case

New Technology and Job Design in a Phone Company (A)

By: Richard E. Walton

Keywords: Information Technology; Job Design and Levels; Human Resources; Management; Telecommunications Industry

January 1982
Case

New York Telephone Co.: The 1975 Revenue Forecast

By: Arthur Schleifer Jr.

Keywords: Forecasting and Prediction; Revenue; Telecommunications Industry

May 1991 (Revised April 2008)
Case

The Japanese Facsimile Industry in 1990

Japanese firms dominate the facsimile machine industry, accounting for more than 90% of worldwide sales. This case explores the reasons for this dominance. View Details

Keywords: Globalized Markets and Industries; Industry Structures; Business and Government Relations; Competition; Telecommunications Industry; Japan