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Show Results For
- All HBS Web
(928)
- News (131)
- Research (676)
- Events (6)
- Multimedia (6)
- Faculty Publications (373)
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- 11 Mar 2001
- Research & Ideas
Merchants to Multinationals: British Trading Companies in the Nineteenth and Twentieth Centuries
telegraph in particular provided new opportunities for direct communication between suppliers and customers, without the need for middlemen. 2 However some markets were opened more quickly, or were of more interest to, say, European... View Details
Keywords: by Geoffrey Jones
- 06 Dec 2017
- What Do You Think?
Is It Time To Break Up Amazon, Apple, Facebook, or Google?
strong-arm suppliers and competitors As long as Amazon, Facebook, Google and Apple operate transparently and legally, I don’t think we need to worry. The speed with which innovation occurs and expands will almost certainly see competitors... View Details
- 26 Nov 2001
- Research & Ideas
How Toyota Turns Workers Into Problem Solvers
period, they showed us how work was actually done in practice in dozens of plants. Kent and I went to Toyota plants and those of suppliers here in the U.S. and in Japan and directly watched literally hundreds of people in a wide variety... View Details
- 14 Jul 2020
- Research & Ideas
Restarting Under Uncertainty: Managerial Experiences from Around the World
found valuable information from other sources. Firms with business partners or suppliers in China, for example, tried to distill the noisy signals emerging from these areas as quickly as possible to plan for safety in their plants. This... View Details
- 18 Apr 2000
- Research & Ideas
Learning in Action
employs: Bean typically structures these around an outdoor activity such as hiking or cross-country skiing. For example, when sales of the once best-selling Crest Hiker began to decline, L.L. Bean assembled groups of testers, product designers, marketers, and View Details
Keywords: by David A. Garvin
- 21 Feb 2023
- Research & Ideas
What's Missing from the Racial Equity Dialogue?
procurement side, research I’ve conducted with Kylie Hwang shows that returning citizens are more likely to become entrepreneurs. As part of a business’ diversity initiatives, hiring a vendor or supplier owned by a returning citizen can... View Details
Keywords: by Danielle Kost
- 2009
- Chapter
Creating Superior Customer Value in a Connected World
By: Ranjay Gulati
"In the early twenty-first century, customers are more demanding than ever, and difficult economic times make them all the more so. As customers tighten their wallets and increase their demands, firms face greater pressure to provide superior customer value. Reducing... View Details
- 15 Nov 2018
- Book
Can the Global Food Industry Overcome Public Distrust?
JamesBrey Food is the largest segment of the global economy. It is also widely recognized as more critical for human health than any pharmaceutical drug on the planet. But significant changes in the industry are making people lose trust in many institutions involved in... View Details
- 12 Oct 1999
- Research & Ideas
Porter’s Perspective: Competing in the Global Economy
Rica, for instance, with a long history of investing in education, began developing a cluster in information technology some years ago and eventually convinced Intel to build a plant there. Related actions followed, including supplier... View Details
Keywords: Re: Michael E. Porter
- 28 Apr 2003
- Research & Ideas
Supply Chain Risk: Deal With It
Harvard Business School The potential frequency of any hazard raises what Holmes calls "the risk manager's dilemma": "Frequency is never unarguable. You can't guarantee we'll have an earthquake, so what do you do about it?" The appropriate response... View Details
Keywords: by David Stauffer
- July 2018 (Revised July 2018)
- Teaching Note
Argentina Power—Don’t Cry for Me Argentina
By: Nori Gerardo Lietz and Sayiddah Fatima McCree
Teaching Note for HBS No. 218-041. This case concerns a complex potential energy infrastructure investment in Argentina by a global conglomerate shortly after Mauricio Macri (“Macri”) became President of Argentina in 2015. The central issues are (i) why was a country... View Details
- 09 Jan 2006
- Research & Ideas
When Benchmarks Don’t Work
standardized processes that are intended to produce low-cost, nondifferentiated services for internal or external customers. Perhaps many HR, IT, and finance departments do indeed strive to be low-cost suppliers of standardized services.... View Details
- 07 Apr 2020
- Research & Ideas
What Customers Need to Hear from You During the COVID Crisis
pandemic-related life challenges. Communications that were perceived to benefit the brand more than they benefited its consumers or ones that offered frivolous solutions rather than real ones raised consumers’ eyebrows, while programs that helped the brand’s employees... View Details
Keywords: by Jill Avery and Richard Edelman
- 30 Jan 2020
- Research & Ideas
The Upside of Highlighting a Product's Downsides
wait for care. Patagonia lists the suppliers for each item on its website, while Southwest Airlines’ “transfarency” campaign pledges to save customers from hidden fees. After all, customers are already turning to Google searches and... View Details
Keywords: by Danielle Kost
- 09 Sep 2015
- Research & Ideas
Leadership Lessons of the Great Recession: Options for Economic Downturns
recovery. He explained that during the recession suppliers would also be laying off workers, which limited their capacity to respond once the recession ended. Honeywell made arrangements—during the Great Recession—to be “first in line”... View Details
- 04 Nov 2013
- Research & Ideas
The Real Cost of Bribery
employee. "The idea that whatever happens outside an organization is not going to impact the organization—it's actually not true," Serafeim says. "If your customers or suppliers are engaging in this type of behavior, it has... View Details
Keywords: by Carmen Nobel
- 10 Feb 2003
- Research & Ideas
Commodity Busters: Be a Price Maker, Not a Price Taker
Business is about making money, not measuring macho. The scrap heap of business disasters is littered with managers whose ego drive overwhelmed good business sense. Founder and former chief executive Ray Noorda had a wonderful business in network software View Details
Keywords: by Benson P. Shapiro
- 22 Jul 2019
- Book
How to Be a Digital Platform Leader
as technology suppliers and innovators in their own right. When facing a decision to adopt an innovation platform and join the ecosystem, complementors must trust someone else’s technology (the platform) to develop their own new product... View Details
Keywords: by Martha Lagace
- 20 Sep 2007
- Research & Ideas
How to be a Customer
at all. Here are five behaviors that, in the eyes of vendors, make for a good customer: Be Demanding. Make sure the vendor knows you have other options, that you're going to seek out more than one bid. Ask for references; a good supplier... View Details
Keywords: by John Quelch
- 23 Dec 2002
- Research & Ideas
Partnering and the Balanced Scorecard
identified several important customers, however, who actually preferred suppliers capable of establishing a long-term relationship based on value added, rather than offering the lowest price on individual projects. Rockwater decided to... View Details
Keywords: by Robert S. Kaplan & David P. Norton