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Show Results For
- All HBS Web
(1,229)
- People (1)
- News (207)
- Research (703)
- Events (3)
- Multimedia (2)
- Faculty Publications (281)
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- 21 Jul 2003
- Research & Ideas
Don’t Get Buried in Customer Data—Use It
their companies' CRM initiatives had failed to deliver profitable growth and had damaged long-term customer relationships. Tempting as it may be to point the finger at your CRM technology, that won't help you reverse these worrisome... View Details
Keywords: by Jean Ayers
- 11 May 2010
- First Look
First Look: May 11
had implemented changes to regulated but competitive insurance and provider markets, and the United Kingdom, which had introduced market-style initiatives while keeping insurance and delivery under the National Health Service. Purchase... View Details
Keywords: Martha Lagace
- 17 Feb 2003
- Research & Ideas
Tales of the Newly-minted MBA
Anderson, who is currently the senior vice president of strategic planning at Fleet Boston's credit card division. Begin with the end in mind, and remember that faith is power —you have to believe in something, whether it's fruit flies or... View Details
Keywords: by Julia Hanna
- 10 Jun 2008
- First Look
First Look: June 10, 2008
model understood and how to implement the strategic initiatives he has launched. Purchase this case: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=408066 Note on the Bus Industry Harvard... View Details
Keywords: Martha Lagace
- 12 Aug 2008
- First Look
First Look: August 12, 2008
that Enhance the Effectiveness of Workforce Diversity Initiatives in Knowledge Intensive Firms Authors: Modupe N. Akinola, David A. Thomas Abstract Workforce diversity continues to be a key focus for organizations, driven by globalization... View Details
Keywords: Sean Silverthorne
- 18 Jul 2018
- Research & Ideas
No More General Tso's? A Threat to 'Knowledge Recombination'
have been filed in the US patent system,” Choudhury says. “If you look at the way knowledge gets subsequently recombined, then that knowledge production becomes much bigger than the initial transfer.” Choudhury has long been investigating... View Details
- 29 Apr 2008
- First Look
First Look: April 29, 2008
Sony's current keitai initiatives move the company in the right strategic direction? Allows for an in-depth examination of viable business models for established media companies competing in digital markets... View Details
Keywords: Martha Lagace
- 23 Mar 2003
- Research & Ideas
Putting the Project Puzzle Together
Project initiatives have grown too fast for companies to manage them properly. They often spring from the bottom up, meaning each project comes forward with its own narrow set of priorities and objectives. The problem: In too many... View Details
Keywords: by Martha Lagace
- 03 Mar 2009
- First Look
First Look: March 3, 2009
Strategic Interactions in Two-Sided Market Oligopolies (revised) Authors:Emmanuel Farhi and Andrei Hagiu Abstract Strategic interactions between two-sided platforms depend not only on whether their decision... View Details
Keywords: Martha Lagace
- 21 Feb 2017
- First Look
First Look at New Research: February 21
to be learned for all global companies as they confront language and culture challenges. Examining the strategic use of language by one international corporation, The Language of Global Success uncovers how all organizations might... View Details
Keywords: Carmen Nobel
- 02 Sep 2014
- Research & Ideas
Food Stamp Entrepreneurs: How Public Assistance Enables Business Bootstrapping
advisers that what I was seeing was reproducible and scientifically valid. It also just happened to be personally valid for me." “Having the net made these people more willing to walk on the high wire.” Olds focused his initial study... View Details
- 18 Dec 2018
- First Look
New Research and Ideas, December 18, 2018
of Debt Forgiveness: Strategic Default Contagion and Lender Learning By: Pérez Cavazos, Gerardo Abstract—I use a unique data set of loans to small business owners to examine whether lenders face adverse consequences when they grant debt... View Details
Keywords: Dina Gerdeman
- 08 Aug 2011
- Research & Ideas
The Death of the Global Manager
mental flexibility that enables a manager to negotiate, adapt, and modify the layers of competitive advantage and various strategic imperatives that are part of any multinational company. "We talk about building a matrix into the... View Details
Keywords: by Julia Hanna
- 06 Jun 2005
- Research & Ideas
Microsoft vs. Open Source: Who Will Win?
of developing a formal model). What we had missed is that Microsoft's initial advantage (larger installed base) together with its pricing power allow the company to price strategically to control Linux's... View Details
- 03 Mar 2003
- Research & Ideas
The Ingredients of a Deal Disaster
signed may sour. Risk Factors The most common causes of social contract problems are lack of awareness and benign neglect. The parties involved inevitably form expectations about how the deal will be carried out, whether they discuss them or not. Even if View Details
- 08 Jul 2008
- First Look
First Look: July 8, 2008
really like niche products much. Elberse outlines the implications of her research for producers and retailers, and offers strategic advice to both groups. Can Research Committees Add Value for Investors? An Analysis of Lehman Brothers'... View Details
Keywords: Martha Lagace
- 21 Oct 2014
- First Look
First Look: October 21
literature when it comes to linking sales efforts with strategy. Part 1 of this book provides data indicating how and why sales remain (by far) the biggest part of strategy implementation in most firms, the issues involved in linking selling investments with View Details
Keywords: Sean Silverthorne
- 13 Dec 2004
- Research & Ideas
How Leaders Create Winning Streaks
Overview Confidence in an organization is more than just a spirit of "We can do it." It is the foundation, systems, and culture involving positive behaviors such as open communication, self-scrutiny, respect, teamwork, accountability, collaboration, and View Details
Keywords: by Rosabeth Moss Kanter & Walter Kiechel
- 06 Oct 2009
- First Look
First Look: October 6
Part of that effort was the creation of a strategic corporate social responsibility program called Our World, Our Family. The case tracks Western Union's earlier CSR initiatives and how they resulted in the... View Details
Keywords: Martha Lagace
- 14 Aug 2012
- First Look
First Look: August 14
Padraic Kelly became the firm's new managing director (MD). One of his first initiatives was "Aim for Growth," which was intended to help the firm grow beyond its current size, wherein it was constrained by a structure of having... View Details
Keywords: Sean Silverthorne