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Show Results For
- All HBS Web
(739)
- People (1)
- News (153)
- Research (494)
- Events (3)
- Multimedia (5)
- Faculty Publications (268)
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- 09 Jun 2003
- Research & Ideas
The Challenge of the Multi-site Nonprofit
between local and national leaders. Wide use of volunteer labor makes worker motivation more of an issue. Up to 60 percent of a nonprofit CEO's time is spent fundraising, time that could be spent building a more effective organization. The strong View Details
Keywords: by Sean Silverthorne
- 10 Apr 2006
- Research & Ideas
American Auto’s Troubled Road
For decades, the U.S. auto industry ruled America's economy, shaped the country's development, and influenced American culture and social mores. Now, buffeted by globalization and other powerful forces, it faces a moment of truth. The... View Details
- 23 May 2000
- Research & Ideas
The Emerging Art of Negotiation
It's easy to come up with a recipe for disaster when the subject is negotiation. As in chess, once you sit down at the table every move counts. So many factors compete to undermine an optimal settlement: the emotions of both participants;... View Details
Keywords: by Martha Lagace
- June 2018
- Teaching Note
Difficult Conversations and Dealing with Challenging Situations at Work
By: Boris Groysberg and Amram Migdal
Teaching Note for HBS Nos. 416-031, 416-032, 416-033, 416-034, 416-035, and 416-036. View Details
Keywords: Communication; Communication Intention and Meaning; Human Resources; Employee Relationship Management; Management Skills; Performance; Performance Evaluation; Personal Development and Career; Relationships; Groups and Teams; Social Psychology; Attitudes; Behavior; Conflict and Resolution; Conflict Management; Emotions; Perception; Personal Characteristics; Perspective; Power and Influence; Prejudice and Bias; Reputation; Satisfaction; Trust
- 09 Aug 2016
- First Look
August 9, 2016
observers perceive employees who express distress as less competent than employees who do not. Across five experiments, we explore how reframing a socially inappropriate emotional expression (distress) by... View Details
Keywords: Sean Silverthorne
- 15 Dec 2015
- First Look
December 15, 2015
monetary rewards are at stake (Study 3). The tendency to infer dislike from dissimilarity is driven by a belief that others have a narrow and homogeneous range of preferences (Study 5). Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=50152 December... View Details
Keywords: Carmen Nobel
- 02 Jan 2018
- Research & Ideas
The Most Popular Stories and Research Papers of 2017
Elizabeth Baily Wolf discusses a technique to reframe distress as passion. . The Three Types of Leaders Who Create Radical Change Every successful social movement requires three distinct leadership roles: the agitator, the innovator, and... View Details
Keywords: by Sean Silverthorne
- October 2022 (Revised January 2023)
- Case
Century Bank: Closing Time?
By: Lauren Cohen, Grace Headinger and Bill Kwon
Barry Sloane, second-generation Chairman, President, and CEO of his family’s bank, Century Bank, weighed whether to sell to Eastern Bank. As a small regional bank, Century faced a number of challenging trends, such as digitization and market share decline in the coming... View Details
Keywords: Family Office; Business Exit; Banking; Family; Massachusetts; Boston; United States; Acquisition; Business Exit or Shutdown; Family Business; Family and Family Relationships; Interpersonal Communication; Decision Making; Finance; Banks and Banking; Risk and Uncertainty; Emotions; Banking Industry; Boston; Massachusetts; United States
Cohen, Lauren, Grace Headinger, and Bill Kwon. "Century Bank: Closing Time?" Harvard Business School Case 223-040, October 2022. (Revised January 2023.)
- 30 Mar 2015
- Research & Ideas
Managing the Family Business: Preparing to Sell
companies, and those that do sell generally part with them very reluctantly, given all that selling represents. We sympathize with a family's emotional attachment to its company. But given how fast industries are changing and other... View Details
- 26 Sep 2024
- HBS Case
If a Car Can Drive Itself, Can It Make Life-or-Death Decisions?
sometimes die. AI, AVs, and saving lives With less emotion behind the wheel, Musk and Tesla argue that automation could address real-world safety problems. As the case explains, motor vehicle crashes kill 40,000 people in the United... View Details
- 02 May 2012
- What Do You Think?
Can the “Leadership Industry” Fulfill Its Promise?
"to go and be with you" (Mike Flanagan), "high emotional stability" (Pete Ciekurs), and "authenticity in everything we do" (Raji Gogulapati). Some of these things can be taught, justifying a leadership... View Details
Keywords: by Jim Heskett
- 2011
- Working Paper
Memory Lane and Morality: How Childhood Memories Promote Prosocial Behavior
By: Francesca Gino and Sreedhari D. Desai
Four experiments demonstrated that recalling memories from one's own childhood lead people to experience feelings of moral purity and to behave prosocially. In Experiment 1, participants instructed to recall memories from their childhood were more likely to help the... View Details
Keywords: Judgments; Moral Sensibility; Philanthropy and Charitable Giving; Organizational Culture; Behavior; Emotions; Personal Characteristics; Welfare
Gino, Francesca, and Sreedhari D. Desai. "Memory Lane and Morality: How Childhood Memories Promote Prosocial Behavior." Harvard Business School Working Paper, No. 11-079, February 2011.
- September 2019
- Exercise
Difficult Conversations (A)
By: Shikhar Ghosh and Shweta Bagai
The exercises can be used as a follow-up to the Yesware (A) case (#816-039), or in conjunction with any case that involves replacing a founding team member (and/or providing feedback to a top executive). This is a role-playing exercise, and has been carried out in the... View Details
Keywords: Firing; Feedback; Founders; Culture; Values; Neuroscience; Business Startups; Organizational Culture; Resignation and Termination; Communication; Emotions; Trust; Human Resources; Entrepreneurship
Ghosh, Shikhar, and Shweta Bagai. "Difficult Conversations (A)." Harvard Business School Exercise 820-055, September 2019.
- 18 Jun 2013
- First Look
First Look: June 18
Publications 2006 Emotion Review The Power of the Cognition/Emotion Distinction for Morality By: Bazerman, Max H., Francesca Gino, Lisa L. Shu, and Chia-Jung Tsay Abstract—No abstract available. Publisher's link:... View Details
Keywords: Anna Secino
- 23 Nov 2010
- First Look
First Look: November 23
behave ethically and actual self-interested behavior. This relationship was mediated by the more extensive mental simulation that occurred with eyes closed rather than open, which, in turn, intensified emotional reactions to the ethical... View Details
Keywords: Sean Silverthorne
- March 2006
- Background Note
Influencing Customer Behavior in Service Operations
By: Frances X. Frei and Amy C. Edmondson
Explores ways in which service firms can influence the behavior of their customers. Drawing from research on employee motivation and applying it to customer motivation, the note describes two levels of managerial control: instrumental control, which shapes behavior... View Details
Keywords: Customers; Governance Controls; Consumer Behavior; Service Operations; Emotions; Motivation and Incentives; Power and Influence; Service Industry
Frei, Frances X., and Amy C. Edmondson. "Influencing Customer Behavior in Service Operations." Harvard Business School Background Note 606-061, March 2006.
- 21 Mar 2017
- First Look
First Look at New Research, March 21
companies that rely on employees from around the world to help the firms capitalize on the promise of their global reach and resources. Global teams, however, face significant challenges; physical separation and demographic differences can create View Details
Keywords: Sean Silverthorne
- 18 Jul 2024
- Research & Ideas
New Hires Lose Psychological Safety After Year One. How to Fix It.
Boosting psychological safety could be a game-changer, improving health care workers’ emotional wellbeing and reducing burnout, which could boost an organization’s retention rates and lower recruitment costs, Edmondson says. Edmondson and... View Details
- 11 Feb 2002
- Research & Ideas
Secrets of the Successful Businesswoman
your emotional life and your commitments to others and your relationships and your commitments to an institution and [pursuing] excitement and opportunity and possibility." Each woman she described had reconciled her own multiple... View Details
Keywords: by Martha Lagace
- 21 Aug 2013
- Research & Ideas
To Buy Happiness, Spend Money on Other People
Now, Consume Later (delayed consumption leads to increased enjoyment); and Invest in Others (spending money on other people makes us happier than spending it on ourselves). Recently we featured a video illustrating the emotional benefits... View Details
Keywords: by Carmen Nobel