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- All HBS Web (1,240)
- Faculty Publications (306)
- 07 May 2013
- First Look
First Look: May 7
Quality Competition? By: Buell, Ryan W., Dennis Campbell, and Frances X. Frei Abstract—When does increased service quality competition lead to customer defection, and which... View Details
Keywords: Carmen Nobel
- Web
About the Center - Christensen Center for Teaching & Learning
instructors at other institutions in the United States and abroad. Services for HBS Faculty The Christensen Center supports all current Harvard Business School faculty through online resources and confidential one-on-one consulting... View Details
- Web
Topics - HBS Working Knowledge
Design (14) Product Development (14) Product Launch (5) Product Marketing (33) Product Positioning (5) Production (8) Product (30) Profit (8) Programs (1) Project Finance (3) Projects (2) Property (1) Public Equity (1) Public Opinion (13) Public Sector (7) View Details
- 07 Apr 2021
- Research & Ideas
How Teams Work: Lessons from the Pandemic
Team Work: Learnings from How Teams Adapted Their Activities During the COVID-19 Pandemic, which will appear in the journal Information and Organization. Perlow, Whillans, and HBS doctoral student Aurora Turek interviewed 51 knowledge workers at a professional View Details
Keywords: by Kristen Senz
- Web
Leadership - Faculty & Research
years into her tenure leading the medical equipment supply company since taking over for her father, the company’s founder. She considers approaches to grow the company while maintaining the company purpose—to provide value to customers and improve their View Details
- 16 Apr 2007
- Research & Ideas
Delivering the Digital Goods: iTunes vs. Peer-to-Peer
faster. As more and more individuals share, congestion decreases because more bandwidth is supplied. As a consequence, quality of service in the p2p network improves. Because these improvements are enjoyed... View Details
- Web
Online Leadership and Management Courses | HBS Online
Mastery Professor Michael Wheeler Master negotiation techniques to secure maximum value for yourself and your organization. 8 weeks, 4-5 hrs/week Pay by June 12 $1,850 Certificate New Transforming Customer Experiences Professor Ryan Buell Gain a systematic approach for... View Details
- 07 Oct 2008
- First Look
First Look: October 7, 2008
Phenomenological Assumptions and Knowledge Dissemination within Organizational Studies Authors:Corinne Bendersky and Kathleen L. McGinn Abstract Phenomenological assumptions-assumptions about the fundamental qualities of the phenomenon... View Details
Keywords: Martha Lagace
- 05 Sep 2012
- First Look
First Look: September 5
small. One subset of "non-traditional" credit unions have been able to expand as a result of looser field of membership requirements and expanded product and service offerings through the use of corporate credit unions and... View Details
Keywords: Sean Silverthorne
- 2014
- Working Paper
The Diseconomies of Queue Pooling: An Empirical Investigation of Emergency Department Length of Stay
By: Hummy Song, Anita L. Tucker and Karen L. Murrell
We conduct an empirical investigation of the impact of queue management on patients' average wait time and length of stay (LOS). Using an Emergency Department's (ED) patient-level data from 2007 to 2010, we find that patients' average wait time and LOS are longer when... View Details
Keywords: Pooling; Queue Management; Strategic Servers; Social Loafing; Empirical Operations; Health Care; Fairness; Management Practices and Processes; Service Delivery; Health Care and Treatment; Health Industry
Song, Hummy, Anita L. Tucker, and Karen L. Murrell. "The Diseconomies of Queue Pooling: An Empirical Investigation of Emergency Department Length of Stay." Working Paper. (October 2014.)
- 24 Jan 2005
- Research & Ideas
Rethinking Activity-Based Costing
practical capacity is grossly in error, the process of running the time-driven ABC system will reveal the error over time. The capacity of most resources is measured in terms of time availability. Returning to our example, let's assume that the customer View Details
Keywords: by Robert S. Kaplan & Steven R. Anderson
- Web
Jana Kierstead | About
Executive Director, Jana leads a team of over 300 full-time professionals who manage the lifelong relationship students have with the School, from admissions and financial aid to student life and career services to reunions and lifelong... View Details
- 13 Mar 2007
- First Look
First Look: March 13, 2007
projects conducted by clinical managers at the National Health Service in the United Kingdom. My findings suggest that social position is an important enabling condition for divergent organizational change, and is a determinant as well of... View Details
Keywords: Martha Lagace
- 14 Jul 2008
- Research & Ideas
HBS Cases: Reforming New Orleans Schools After Katrina
the ground there, and became interested in a start-up called New Schools for New Orleans (NSNO) through the work that our student teams have done every January since the storm as part of the HBS New Orleans Service Immersion. This year... View Details
- 25 Aug 2009
- First Look
First Look: August 25
(September 2009): 90-95 Abstract As a business broadens over time, it can lose the operational edge that led to its original success. Core strengths atrophy, efficiency or quality suffers, and sharper rivals close in to take advantage of... View Details
Keywords: Martha Lagace
- 05 Jun 2007
- First Look
First Look: June 5, 2007
supplement: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=807158 Westin Hotels and Resorts: Operations of a Lifestyle Experience Harvard Business School Case 607-129 Westin Hotels and Resorts adopted a new "lifestyle" brand strategy which... View Details
Keywords: Martha Lagace
- 01 Dec 2023
- News
In My Humble Opinion: Plugged In
service to others. In the intensely competitive world I live in now, that’s good grounding to have.” Why VC is so much fun: “The entrepreneurial energy is irresistible. Working with startups, and investing in smart people with boundless... View Details
Keywords: Deborah Blagg
- 19 Mar 2019
- First Look
New Research and Ideas, March 19, 2019
confidence in their mastery of what they had already learned. We conclude by discussing the implications of these findings, such as encouraging further learning or harming teaching evaluations. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=55850... View Details
Keywords: Dina Gerdeman
- 22 Jul 2002
- Research & Ideas
Is Performance-Based Pricing the Right Price for You?
services that simultaneously provide greater customer value and higher supplier profitability. We constantly strive to move elements of the relationship from the zero-sum conflict side to the win-win cooperation side to achieve business... View Details
- 04 Apr 2017
- First Look
First Look at New Research, April 4
Hongchoy faced on whether the strategic shift would dilute Link's mission of servicing the local community with affordable yet quality retail experience, while balancing his responsibilities to his... View Details
Keywords: Sean Silverthorne