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- All HBS Web (1,228)
- Faculty Publications (298)
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About the Center - Christensen Center for Teaching & Learning
instructors at other institutions in the United States and abroad. Services for HBS Faculty The Christensen Center supports all current Harvard Business School faculty through online resources and confidential one-on-one consulting... View Details
- 01 Sep 2023
- News
That Was Then, This Is Now
It started with a question. But before that, it started in the classroom. Tony Deifell (MBA 2002) loved the discussions in his LEAD course, taught by Professor (and now former Dean) Nitin Nohria; wanting to make them more tangible, Deifell adapted the idea of... View Details
- 2014
- Working Paper
The Diseconomies of Queue Pooling: An Empirical Investigation of Emergency Department Length of Stay
By: Hummy Song, Anita L. Tucker and Karen L. Murrell
We conduct an empirical investigation of the impact of queue management on patients' average wait time and length of stay (LOS). Using an Emergency Department's (ED) patient-level data from 2007 to 2010, we find that patients' average wait time and LOS are longer when... View Details
Keywords: Pooling; Queue Management; Strategic Servers; Social Loafing; Empirical Operations; Health Care; Fairness; Management Practices and Processes; Service Delivery; Health Care and Treatment; Health Industry
Song, Hummy, Anita L. Tucker, and Karen L. Murrell. "The Diseconomies of Queue Pooling: An Empirical Investigation of Emergency Department Length of Stay." Working Paper. (October 2014.)
- 23 Oct 2000
- Research & Ideas
The Strategy-Focused Organization
strategy. Heads of shared service units—marketing, human resources, and information technology, among others—were included in the membership of the leadership team to ensure that information about customers, people, and technology were... View Details
Keywords: by Robert S. Kaplan & David P. Norton
- 14 Jul 2008
- Research & Ideas
HBS Cases: Reforming New Orleans Schools After Katrina
the ground there, and became interested in a start-up called New Schools for New Orleans (NSNO) through the work that our student teams have done every January since the storm as part of the HBS New Orleans Service Immersion. This year... View Details
- 16 Apr 2007
- Research & Ideas
Delivering the Digital Goods: iTunes vs. Peer-to-Peer
faster. As more and more individuals share, congestion decreases because more bandwidth is supplied. As a consequence, quality of service in the p2p network improves. Because these improvements are enjoyed... View Details
- 05 Sep 2012
- First Look
First Look: September 5
small. One subset of "non-traditional" credit unions have been able to expand as a result of looser field of membership requirements and expanded product and service offerings through the use of corporate credit unions and... View Details
Keywords: Sean Silverthorne
- 01 Jun 2023
- News
Curb Appeal
rate—the amount of waste that it recycles and composts—has for years lingered below 18 percent, a fraction of what some other major American cities have achieved. And DSNY has been slow to adopt tools such as rat-proof containers and real-time analytics that could... View Details
- Web
Adding a Social Dimension to Strategy - Institute For Strategy And Competitiveness
their value proposition, they tap into the potential for a competitive advantage that is more sustainable versus competitors than conventional cost and quality advantages. Whole Foods, the most economically successful food retailer in... View Details
- 07 Oct 2008
- First Look
First Look: October 7, 2008
Phenomenological Assumptions and Knowledge Dissemination within Organizational Studies Authors:Corinne Bendersky and Kathleen L. McGinn Abstract Phenomenological assumptions-assumptions about the fundamental qualities of the phenomenon... View Details
Keywords: Martha Lagace
- Web
C. Roland Christensen - Christensen Center for Teaching & Learning
questions intrigued me throughout my career.” Another request for help came from Harvard President Derek Bok in the mid-1970s regarding the quality of teaching throughout the University. Building on his work at HBS, Christensen responded... View Details
- 24 Jan 2005
- Research & Ideas
Rethinking Activity-Based Costing
practical capacity is grossly in error, the process of running the time-driven ABC system will reveal the error over time. The capacity of most resources is measured in terms of time availability. Returning to our example, let's assume that the customer View Details
Keywords: by Robert S. Kaplan & Steven R. Anderson
- 14 Apr 2009
- First Look
First Look: April 14, 2009
philosopher John Rawls) can be reconciled for roommate problems. Finally, we extend our results to two-sided matching problems. Download the paper: http://www.hbs.edu/research/pdf/09-111.pdf Lean Principles, Learning, and Software Production: Evidence from Indian... View Details
Keywords: Martha Lagace
- Web
Online Leadership and Management Courses | HBS Online
delivering standout services and experiences that provide a competitive edge and build customer loyalty. 4 weeks, 5-6 hrs/week Enroll by March 20 $1,850 Certificate Power and Influence for Positive Impact Professor Julie Battilana... View Details
- 13 Mar 2007
- First Look
First Look: March 13, 2007
projects conducted by clinical managers at the National Health Service in the United Kingdom. My findings suggest that social position is an important enabling condition for divergent organizational change, and is a determinant as well of... View Details
Keywords: Martha Lagace
- 19 Mar 2019
- First Look
New Research and Ideas, March 19, 2019
confidence in their mastery of what they had already learned. We conclude by discussing the implications of these findings, such as encouraging further learning or harming teaching evaluations. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=55850... View Details
Keywords: Dina Gerdeman
- Web
Publications - Institute For Strategy And Competitiveness
care for specific events.... June 2021 The CMS New Rule on Ambulatory Surgical Centers Earns Only Partial Credit by Junaid Nabi and Robert S. Kaplan The Centers of Medicare and Medicaid Services (CMS) recently announced that it will be... View Details
- 05 Jun 2007
- First Look
First Look: June 5, 2007
supplement: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=807158 Westin Hotels and Resorts: Operations of a Lifestyle Experience Harvard Business School Case 607-129 Westin Hotels and Resorts adopted a new "lifestyle" brand strategy which... View Details
Keywords: Martha Lagace
- Web
Systems Integration - Institute For Strategy And Competitiveness
system as a whole. Delivering the right care at the right location in a multi-site care delivery system is a key element of a value-based health care system. To integrate care effectively, providers need to re-define the scope of services... View Details
- 09 Jan 2006
- Research & Ideas
When Benchmarks Don’t Work
differences in either the quality or the nature of the output. But when a benchmarker like Hackett extends this methodology to support services or shared service departments,... View Details