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Publications

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  • All HBS Web  (1,240)
    • People  (2)
    • News  (294)
    • Research  (803)
    • Events  (3)
  • Faculty Publications  (306)

Show Results For

  • All HBS Web  (1,240)
    • People  (2)
    • News  (294)
    • Research  (803)
    • Events  (3)
  • Faculty Publications  (306)
← Page 21 of 1,240 Results →
  • 07 May 2013
  • First Look

First Look: May 7

Quality Competition? By: Buell, Ryan W., Dennis Campbell, and Frances X. Frei Abstract—When does increased service quality competition lead to customer defection, and which... View Details
Keywords: Carmen Nobel
  • Web

About the Center - Christensen Center for Teaching & Learning

instructors at other institutions in the United States and abroad. Services for HBS Faculty The Christensen Center supports all current Harvard Business School faculty through online resources and confidential one-on-one consulting... View Details
  • Web

Topics - HBS Working Knowledge

Design (14) Product Development (14) Product Launch (5) Product Marketing (33) Product Positioning (5) Production (8) Product (30) Profit (8) Programs (1) Project Finance (3) Projects (2) Property (1) Public Equity (1) Public Opinion (13) Public Sector (7) View Details
  • 07 Apr 2021
  • Research & Ideas

How Teams Work: Lessons from the Pandemic

Team Work: Learnings from How Teams Adapted Their Activities During the COVID-19 Pandemic, which will appear in the journal Information and Organization. Perlow, Whillans, and HBS doctoral student Aurora Turek interviewed 51 knowledge workers at a professional View Details
Keywords: by Kristen Senz
  • Web

Leadership - Faculty & Research

years into her tenure leading the medical equipment supply company since taking over for her father, the company’s founder. She considers approaches to grow the company while maintaining the company purpose—to provide value to customers and improve their View Details
  • 16 Apr 2007
  • Research & Ideas

Delivering the Digital Goods: iTunes vs. Peer-to-Peer

faster. As more and more individuals share, congestion decreases because more bandwidth is supplied. As a consequence, quality of service in the p2p network improves. Because these improvements are enjoyed... View Details
Keywords: by Sean Silverthorne; Music
  • Web

Online Leadership and Management Courses | HBS Online

Mastery Professor Michael Wheeler Master negotiation techniques to secure maximum value for yourself and your organization. 8 weeks, 4-5 hrs/week Pay by June 12 $1,850 Certificate New Transforming Customer Experiences Professor Ryan Buell Gain a systematic approach for... View Details
  • 07 Oct 2008
  • First Look

First Look: October 7, 2008

Phenomenological Assumptions and Knowledge Dissemination within Organizational Studies Authors:Corinne Bendersky and Kathleen L. McGinn Abstract Phenomenological assumptions-assumptions about the fundamental qualities of the phenomenon... View Details
Keywords: Martha Lagace
  • 05 Sep 2012
  • First Look

First Look: September 5

small. One subset of "non-traditional" credit unions have been able to expand as a result of looser field of membership requirements and expanded product and service offerings through the use of corporate credit unions and... View Details
Keywords: Sean Silverthorne
  • 2014
  • Working Paper

The Diseconomies of Queue Pooling: An Empirical Investigation of Emergency Department Length of Stay

By: Hummy Song, Anita L. Tucker and Karen L. Murrell
We conduct an empirical investigation of the impact of queue management on patients' average wait time and length of stay (LOS). Using an Emergency Department's (ED) patient-level data from 2007 to 2010, we find that patients' average wait time and LOS are longer when... View Details
Keywords: Pooling; Queue Management; Strategic Servers; Social Loafing; Empirical Operations; Health Care; Fairness; Management Practices and Processes; Service Delivery; Health Care and Treatment; Health Industry
Citation
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Song, Hummy, Anita L. Tucker, and Karen L. Murrell. "The Diseconomies of Queue Pooling: An Empirical Investigation of Emergency Department Length of Stay." Working Paper. (October 2014.)
  • 24 Jan 2005
  • Research & Ideas

Rethinking Activity-Based Costing

practical capacity is grossly in error, the process of running the time-driven ABC system will reveal the error over time. The capacity of most resources is measured in terms of time availability. Returning to our example, let's assume that the customer View Details
Keywords: by Robert S. Kaplan & Steven R. Anderson
  • Web

Jana Kierstead | About

Executive Director, Jana leads a team of over 300 full-time professionals who manage the lifelong relationship students have with the School, from admissions and financial aid to student life and career services to reunions and lifelong... View Details
  • 13 Mar 2007
  • First Look

First Look: March 13, 2007

projects conducted by clinical managers at the National Health Service in the United Kingdom. My findings suggest that social position is an important enabling condition for divergent organizational change, and is a determinant as well of... View Details
Keywords: Martha Lagace
  • 14 Jul 2008
  • Research & Ideas

HBS Cases: Reforming New Orleans Schools After Katrina

the ground there, and became interested in a start-up called New Schools for New Orleans (NSNO) through the work that our student teams have done every January since the storm as part of the HBS New Orleans Service Immersion. This year... View Details
Keywords: by Sarah Jane Gilbert; Education
  • 25 Aug 2009
  • First Look

First Look: August 25

(September 2009): 90-95 Abstract As a business broadens over time, it can lose the operational edge that led to its original success. Core strengths atrophy, efficiency or quality suffers, and sharper rivals close in to take advantage of... View Details
Keywords: Martha Lagace
  • 05 Jun 2007
  • First Look

First Look: June 5, 2007

supplement: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=807158 Westin Hotels and Resorts: Operations of a Lifestyle Experience Harvard Business School Case 607-129 Westin Hotels and Resorts adopted a new "lifestyle" brand strategy which... View Details
Keywords: Martha Lagace
  • 01 Dec 2023
  • News

In My Humble Opinion: Plugged In

service to others. In the intensely competitive world I live in now, that’s good grounding to have.” Why VC is so much fun: “The entrepreneurial energy is irresistible. Working with startups, and investing in smart people with boundless... View Details
Keywords: Deborah Blagg
  • 19 Mar 2019
  • First Look

New Research and Ideas, March 19, 2019

confidence in their mastery of what they had already learned. We conclude by discussing the implications of these findings, such as encouraging further learning or harming teaching evaluations. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=55850... View Details
Keywords: Dina Gerdeman
  • 22 Jul 2002
  • Research & Ideas

Is Performance-Based Pricing the Right Price for You?

services that simultaneously provide greater customer value and higher supplier profitability. We constantly strive to move elements of the relationship from the zero-sum conflict side to the win-win cooperation side to achieve business... View Details
Keywords: by Benson Shapiro; Manufacturing
  • 04 Apr 2017
  • First Look

First Look at New Research, April 4

Hongchoy faced on whether the strategic shift would dilute Link's mission of servicing the local community with affordable yet quality retail experience, while balancing his responsibilities to his... View Details
Keywords: Sean Silverthorne
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