Publications

Teaching Note for (9-195-144). View Details

Keywords: Food and Beverage Industry

August 1998 (Revised December 1998)
Case

Wells Fargo Online Financial Services (B)

By: Robert S. Kaplan and Nicole Tempest

Describes how the Balanced Scorecard built by the Online Financial Services (OFS) group is used to select the highest-priority initiatives for the organization. Currently, initiatives arise continually throughout the organization, and management spends considerable... View Details

Keywords: Balanced Scorecard; Internet and the Web; Corporate Entrepreneurship; Corporate Strategy; Performance Evaluation; Finance; Change; Situation or Environment; Measurement and Metrics; Financial Services Industry; Banking Industry

August 1998
Teaching Note

Euclid Engineering TN

July 1998
Teaching Note

Maxwell Appliance Controls TN

Teaching Note for (9-192-058). View Details

Keywords: Manufacturing Industry

July 1998
Teaching Note

AT&T Paradyne TN

Teaching Note for (9-195-165). View Details

Keywords: Telecommunications Industry; Technology Industry

July – August 1998
Article

The Promise--and Peril--of Integrated Cost Systems

By: Robin Cooper and Robert S. Kaplan

Keywords: Cost; System

June 1998
Case

Legend Group (A), The

By: Lynn S. Paine and Robert J. Crawford

June 1998
Case

Legend Group (B), The

By: Lynn S. Paine and Robert J. Crawford

Keywords: Financial Services Industry

June 1998 (Revised August 2001)
Case

Wells Fargo Online Financial Services (A)

By: Robert S. Kaplan and Nicole Tempest

Wells Fargo, the industry leader in electronic banking, has implemented a Balanced Scorecard in its online financial services group (OFS) to track and measure performance. The OFS group develops and supports services that allow existing and future banking customers to... View Details

Keywords: Balanced Scorecard; Internet and the Web; Corporate Entrepreneurship; Corporate Strategy; Performance Evaluation; Finance; Change; Situation or Environment; Measurement and Metrics; Banking Industry; Financial Services Industry

April 1998 (Revised September 1998)
Case

Classic Pen Company, The: Developing an ABC Model

Classic Pen has diversified from its core blue and black pen business by introducing new specialized colors. But costs have risen and margins on blue and black pens are decreasing. The controller turns to activity-based costing (ABC) for an explanation. View Details

Keywords: Activity Based Costing and Management; Manufacturing Industry

April 1998 (Revised May 1998)
Background Note

Investing to Develop Future Capabilities

Keywords: Investment

March 1998 (Revised July 2001)
Case

Haier Group (B), The

By: Lynn S. Paine and Robert J. Crawford

Describes the decision made in response to the (A) case as well as subsequent developments. View Details

Keywords: Consumer Products Industry; China

March 1998 (Revised July 2001)
Case

Haier Group, The (A)

By: Lynn S. Paine and Robert J. Crawford

Zhang Ruimin, founder and CEO of China's Haier Group, must decide whether to acquire Red Star Electric Appliance Co., an insolvent local manufacturer of washing machines. Although Haier, slated to become one of China's first global brand names, has successfully turned... View Details

Keywords: Acquisition; Business or Company Management; Organizational Change and Adaptation; Organizational Culture; Success; Consumer Products Industry; China