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- All HBS Web (1,329)
- Faculty Publications (311)
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- 20 Dec 2016
- First Look
December 20, 2016
Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=51996 forthcoming Quarterly Journal of Economics Catering to Investors Through Security Design: Headline Rate and Complexity By: Célérier, Claire, and Boris Vallée... View Details
Keywords: Carmen Nobel
- 16 Feb 2010
- Research & Ideas
The Outside-In Approach to Customer Service
developing an outside-in orientation? A: Developing an outside-in orientation is difficult to achieve because it requires both insight and action. Gaining real insights into customers' needs demands more of companies than those arising... View Details
- 04 Jun 2020
- Book
It’s Not About You: Why Leaders Need to Look Outward
my body. I realized I had been preparing every real and imagined path for my boys. I was, like, weed whacking so that they would not learn or experience anything. And then I realized, I'm not supposed to weed whack the path. I'm supposed... View Details
Keywords: by Kristen Senz
- 26 Apr 2022
- Book
What Does Your Business Stand For? Why Building Trust Starts with Purpose
child. “No,” she replied, “this is my first pair. Sometimes my mom lets me borrow her glasses.” This brief exchange made a strong impression on that employee. The thought of a child who desperately needed glasses having to go without them... View Details
Keywords: by Ranjay Gulati
- 07 Jul 2003
- Research & Ideas
4+2 = Sustained Business Success
services that consistently meet customers' expectations. Put decision-making authority close to the front lines so employees can react quickly to changing market conditions. Constantly strive to eliminate all forms of excess and waste; improve productivity at a View Details
- 16 Apr 2001
- Research & Ideas
Strategy and the Internet
achieving or strengthening a distinctive strategic positioning. Operational Effectiveness. The Internet is arguably the most powerful tool available today for enhancing operational effectiveness. By easing and speeding the exchange of... View Details
Keywords: by Michael E. Porter
- 09 Jul 2020
- Research & Ideas
It’s Time to Reset Decision-Making in Your Organization
action with the CEO of a B2B company who has responded to current pressure from customers by agreeing to cut prices in the short term in exchange for contract extensions; thereby being sensitive to their customers’ short-term needs while... View Details
Keywords: by Boris Groysberg and Sarah Abbott
- 20 Oct 2010
- Op-Ed
Export Competitiveness: Reversing the Logic
surpluses/deficit on a sustained basis if normal adjustments through exchange rate movements work sluggish. This is a possibility that has become very real over the last few... View Details
Keywords: by Christian Ketels
- 16 May 2000
- Research & Ideas
Getting the Message: How the Internet is Changing Advertising
last December, believes that "the real opportunity for the marketing industry lies in developing transactional-based models that enable consumer and client to work together more closely." HBS professor John A. Deighton agrees,... View Details
Keywords: by Susan Young
- 10 Jul 2018
- First Look
New Research and Ideas, July 10, 2018
offerings with price-insensitive consumers. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=52177 Fake Discounts Drive Real Revenues in Retail By: Ngwe, Donald Abstract—Prices in a wide variety of contexts are... View Details
Keywords: Dina Gerdeman
- 25 Oct 2020
- Research & Ideas
The Dark Side of Fintech Borrowing
regulatory scrutiny and investors’ appetite for high yields. [div class=infogram-embed data-id=_/dXAGwnYmit60tm0vtk17][/div]But even with more defaults, fintech lenders weren’t likely to be hurt, in part because the companies charge higher View Details
- 09 Mar 2003
- Research & Ideas
Six Keys to Building New Markets by Unleashing Disruptive Innovation
and disruptive opportunities; the "schools of experience" theory informs hiring decisions. 4. Don't try to change your customers—help them. Faulty market segmentation schemes help to explain the stunningly high rate of failure... View Details
- 05 Apr 2004
- Research & Ideas
Six Ways to Build Trust in Negotiations
mediation, and "negotiate something in the real world" was her current assignment. The VP eventually agreed to put her in touch with the Impress representative. After a number of meetings and a lot of negotiation, Impress agreed... View Details
Keywords: by Deepak Malhotra
- 10 Dec 2014
- Research & Ideas
Minimum Wage Debate Is Really About Social Values
tackles several large questions underlying the issue. April White: When we talk about a minimum wage increase in the United States, what are we really talking about? Matthew Weinzierl: The US federal minimum wage is not very high—it's much lower in View Details
- 09 Jan 2020
- Book
Rethinking Business Strategy in the Age of AI
cases where a truck will need to be driven by a human or a cash register will need a person to operate it, but will you need as many humans? The answer is “no.” And will the unemployment rate increase at some point? I suspect it will.... View Details
Keywords: by Dina Gerdeman
- 03 Oct 2005
- Research & Ideas
The Box Office Power of Stars
in your research? Does the HSX accurately reflect a movie's predicted and actual profitability? A: The Hollywood Stock Exchange is an online market simulation that revolves around movies and movie stars. It is a game—no View Details
- 13 Jul 2020
- Research & Ideas
Merck CEO Ken Frazier Discusses a COVID Cure, Racism, and Why Leaders Need to Walk the Talk
only thing that this sort of learned pragmatism gives me is the opportunity to engage my colleagues who have the real power to make a difference in this country." And he said, "We'll see." So I guess he's right. We'll see. Neeley: So your... View Details
- 24 Feb 2022
- Op-Ed
Want to Prevent the Next Hospital Bed Crisis? Enlist the SEC
responsibilities—engender the required transparency? In contrast to approaches that rely on HHS, our recommendation for building hospital capacity uses the power of the Securities and Exchange Commission (SEC), which for nearly a century... View Details
- 13 Feb 2006
- Research & Ideas
When Gender Changes the Negotiation
Babcock of Carnegie Mellon University, we analyzed differences between men's and women's starting salaries in a graduating class of MBA students at a top business school. In low-ambiguity industries (as rated by career-services experts),... View Details
- October 2003 (Revised January 2004)
- Case
The 2001 Crisis in Argentina: An IMF-Sponsored Default? (A)
By: Rafael M. Di Tella and Ingrid Vogel
At the end of 2001, Argentina's economy and society both appeared on the verge of collapse. Furious about controls imposed on the convertibility of their bank deposits into cash (the "corralito") and huge proposed government spending cuts amidst high unemployment and... View Details
Keywords: Financial Crisis; Economic Slowdown and Stagnation; Banks and Banking; Problems and Challenges; Decision Choices and Conditions; Currency Exchange Rate; Economy; Government Administration; Crime and Corruption; Argentina
Di Tella, Rafael M., and Ingrid Vogel. "The 2001 Crisis in Argentina: An IMF-Sponsored Default? (A)." Harvard Business School Case 704-004, October 2003. (Revised January 2004.)