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  • October 2018
  • Case

American Family Insurance and the Artificial Intelligence Opportunity

By: Rajiv Lal and Scott Johnson
Keywords: Artificial Intelligence; Machine Learning; Automation; Analytics; American Family; American Family Insurance; Insurance; Business Organization; Transformation; Talent and Talent Management; Employee Relationship Management; Innovation Strategy; Job Cuts and Outsourcing; Risk and Uncertainty; Mobile and Wireless Technology; Technology Adoption; Internet and the Web; Applications and Software; Corporate Strategy; AI and Machine Learning; Digital Transformation; Insurance Industry; Technology Industry; Wisconsin
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  • 19 Mar 2013
  • First Look

First Look: March 19

making use of a local app-development company; using an outsourcing platform like oDesk; contracting with Dashfire, a friend's company that charges low fees for product development in exchange for equity; or finding and hiring a CTO or... View Details
Keywords: Sean Silverthorne
  • 05 Jul 2011
  • First Look

First Look: July 5

time, the company has announced a commitment to improve customer responsiveness and reduce the "fill rate," the time it takes to fulfill new orders. These changes may require adding warehouses or outsourcing fulfillment... View Details
Keywords: Sean Silverthorne
  • 09 Feb 2010
  • First Look

First Look: Feb. 9

outsourcing certain store operations to third parties, changing the way store managers were compensated, and creating formal operating procedures for store operations. But he knew he had to be careful. Could an emphasis on improving labor... View Details
Keywords: Martha Lagace
  • 16 Dec 2014
  • First Look

First Look: December 16

two tier-2 vendors to work with its primary tier-1 vendor, a large Indian outsourcing firm that it had worked with closely for over a decade. The management of the multi-sourcing arrangement is posing a number of challenges. The chief... View Details
Keywords: Sean Silverthorne
  • 24 May 2011
  • First Look

First Look: May 24

in terms of price and cutting edge products. Should they outsource some of their production to Eastern Europe? Market their products to new customers like non-governmental organizations? Diversify into new shelter product areas? So far... View Details
Keywords: Sean Silverthorne
  • 13 Apr 2010
  • First Look

First Look: April 13

HP and Dell that have outsourced most of their computer product design to ODM firms like ASUSTeK, only to watch them morph into competitors. Students can also examine how organizational resources, processes, and values can shape or limit... View Details
Keywords: Martha Lagace
  • 12 Apr 2004
  • Research & Ideas

Operations and the Competitive Edge

as outsourcing and information technology, that were moving so rapidly that we no longer felt we were the best informed people to write about them. So we enticed two of our colleagues, Gary Pisano and Dave Upton, who were experts in those... View Details
Keywords: by Martha Lagace
  • 16 Apr 2013
  • First Look

First Look: April 16

LaSalle (JLL) faced at the turn of the millennium. Until then, JLL sold piecemeal commercial real estate services to its corporate clients, who maintained relationships with a variety of vendors. In 2000, JLL's large corporate clients started globalizing their... View Details
Keywords: Sean Silverthorne
  • 27 Jan 2009
  • First Look

First Look: January 27, 2009

corporation. His decision and how he implements it will have a dramatic impact on the legal process outsourcing startup. Purchase the case: http://harvardbusinessonline.hbsp.harvard.edu/ b01/en/common/item_detail.jhtml?id=809065 Evan... View Details
Keywords: Martha Lagace
  • 16 May 2017
  • First Look

First Look at New Ideas and Research, May 16

platforms, 2) gravity model analyses of global outsourcing contract flows and their determinants for digital labor markets, and 3) quantification of own- and cross-country elasticities for contract work by wage rate. Digital labor markets... View Details
Keywords: Re: Multiple Faculty
  • 22 Dec 2015
  • First Look

December 22, 2015

Service Excellence to the GCC Tanfeeth, a business process outsourcing (BPO) firm in the United Arab Emirates, was founded in July 2011 as a fully owned subsidiary of Emirates NBD, the largest bank in the Gulf Corporation Council. When... View Details
Keywords: Carmen Nobel
  • 04 Jun 2007
  • Research & Ideas

Is Health Care Making You Better—or Dead?

for this to happen. Q: There's an interesting phenomenon going on, and that's basically outsourcing fairly complex surgeries to India for much cheaper prices. Does this actually pose a threat to the institutionalized health care system at... View Details
Keywords: by Sean Silverthorne; Health
  • 27 Mar 2018
  • First Look

First Look at New Research, March 27, 2018

individual CEOs have an impact on a large set of measures of hospital performance. This result is not due to the allocation of good performers to poorly performing hospitals. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=54280 Experience... View Details
Keywords: Sean Silverthorne
  • 01 Jul 2013
  • Research & Ideas

Crowdfunding a Poor Investment?

of creating a business. A few years ago, the amount of money needed to fund a new company would make this kind of investing just a drop in the bucket for most startups. Today, the bar to start a company has been lowered thanks to cloud computing and View Details
Keywords: by Michael Blanding; Financial Services
  • 23 Feb 2010
  • First Look

First Look: Feb. 23

supplying superior bottleneck components while outsourcing non-bottleneck components. I show that a firm pursuing this strategy will have a higher return on invested capital (ROIC) than competitors with a less modular design. Over time,... View Details
Keywords: Martha Lagace
  • March 2021 (Revised August 2024)
  • Case

Hotwire.com: Navigating Through Turbulence

By: Jeffrey F. Rayport, Manny de Zarraga and Eric Levine
On September 10, 2001, after speaking at an industry conference at New York’s World Trade Center, Hotwire co-founder Spencer Rascoff boarded a flight from Newark to San Francisco. After returning home, Rascoff awoke the next morning to a phone call informing him that... View Details
Keywords: September 11; Corporate Entrepreneurship; Business Growth and Maturation; Disruption; Decisions; Job Cuts and Outsourcing; Growth Management; Digital Platforms; Problems and Challenges; Risk and Uncertainty; Expansion; Internet and the Web; Leading Change; Leadership Style; Air Transportation Industry; Tourism Industry; San Francisco
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  • 07 Feb 2012
  • First Look

First Look: February 7

companies in the United States and Europe, divided the work up into small pieces (called microwork), and then sent it to delivery centers in developing regions of the world for completion through a web-based interface. Different from traditional business process View Details
Keywords: Sean Silverthorne
  • April 2025 (Revised April 2025)
  • Case

JPMorganChase: Leadership in the Age of GenAI

By: Iavor I. Bojinov, Karim R. Lakhani and David Lane
Keywords: Banks and Banking; Governance Controls; Information Technology; AI and Machine Learning; Analytics and Data Science; Cybersecurity; Digital Platforms; Digital Transformation; Information Management; Information Infrastructure; Technology Adoption; Job Cuts and Outsourcing; Knowledge Management; Knowledge Sharing; Leading Change; Growth and Development Strategy; Marketing; Product Development; Performance Improvement; Customization and Personalization; Financial Services Industry; United States
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  • 04 Sep 2007
  • Research & Ideas

Jumpstarting Innovation: Using Disruption to Your Advantage

markets or businesses emerging in other parts of the world that create opportunities or threats? Offshoring and Outsourcing: Are there opportunities to create value by outsourcing or offshoring activities that you currently perform inside... View Details
Keywords: by Lynda M. Applegate

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