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  • May 1993 (Revised May 1994)
  • Case

Managing for Integrity: Three Vignettes

By: Lynn S. Paine
Three situations are described. A branch manager for a retail brokerage firm must decide whether to change the branch's cash management techniques to increase interest earnings. An auto mechanic must decide whether to oversell parts and repairs to meet sales and... View Details
Keywords: Growth Management; Ethics; Decision Making; Organizational Culture; Financial Management; Sales; Organizational Change and Adaptation
Related
  • October 1996
  • Article

Assessing the Work Environment for Creativity

By: T. M. Amabile, R. Conti, H. Coon, J. Lazenby and M. Herron
We describe the development and validation of a new instrument, KEYS: Assessing the Climate for Creativity, designed to assess perceived stimulants and obstacles to creativity in organizational work environments. The KEYS scales have acceptable factor structures,... View Details
Keywords: Creativity; Motivation and Incentives; Organizational Culture; Innovation and Invention; Groups and Teams; Performance; Research; Theory
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  • 25 Jan 2022
  • Research & Ideas

More Proof That Money Can Buy Happiness (or a Life with Less Stress)

When we wonder whether money can buy happiness, we may consider the luxuries it provides, like expensive dinners and lavish vacations. But cash is key in another important way: It helps people avoid many of the day-to-day hassles that cause stress, new View Details
Keywords: by Michael Blanding

    Michael Beer

    MICHAEL BEER

    Mike Beer is the Cahners-Rabb Professor of Business Administration, Emeritus at the Harvard Business School and author Fit to Compete: Why Honest Conversations About Your Company’s... View Details

    • 05 Apr 2021
    • News

    Help Wanted: Director of remote work

      George Serafeim

      George Serafeim is the Charles M. Williams Professor of Business Administration at Harvard Business School, where he co-leads the Climate and Sustainability Impact Lab within the Digital, Data, and Design Institute. He teaches in the General Management Program of... View Details

      Keywords: asset management; insurance industry; automobiles; industrial goods; fashion; food; green technology
      • 26 Sep 2023
      • Book

      Digital Strategy: A Handbook for Managing a Moving Target

      While most companies have embarked on some sort of digital transformation, many leaders still feel overwhelmed by the challenges of doing digital right. The new Research Handbook on Digital Strategy not only takes stock of current digital... View Details
      Keywords: by Dina Gerdeman; Information Technology; Technology
      • Research Summary

      Performance Pricing and Business Strategy

      By: Frank V. Cespedes
      This research focuses on companies that have sustained high willingness-to-pay over diverse market conditions, including economic slumps. It examines how firms identify, articulate, and communicate value to selected customer groups and the organizational implications,... View Details
      • 2017
      • Blitz Discussions

      The Structured World and the Self

        Brian J. Hall

        Brian J. Hall is the Albert H. Gordon Professor of Business Administration at Harvard Business School. He served as the Unit Head for the Negotiation, Organizations and Markets (NOM) Unit for 14 years. Previously, he was an assistant professor of economics in the... View Details

        Keywords: accounting industry; consulting; consumer products; executive search; financial services; high technology; investment banking industry; management consulting; private equity (LBO funds); restaurant; sports; venture capital industry
        • 16 Feb 2010
        • Research & Ideas

        The Outside-In Approach to Customer Service

        Reorganize for Resilience: Putting Customers at the Center of Your Business (Harvard Business Press). Gulati, whose research explores leadership and strategic challenges for building high growth organizations in turbulent markets, is the... View Details
        Keywords: by Sarah Jane Gilbert; Consumer Products
        • March 2015
        • Supplement

        Sanford C. Bernstein CEO Robert van Brugge

        By: Linda A. Hill and Allison J. Wigen
        Sanford C. Bernstein CEO (and former Global Director of Research) Robert van Brugge answers questions about organizational culture, change management, and collaboration, in this video supplement to the HBS case series "Global Expansion at Sanford C. Bernstein." Sanford... View Details
        Keywords: Organization Behavior; Organizational Culture; Financial Services Industry
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        • March 23, 2017
        • Article

        Incentives Don't Help People Change, but Peer Pressure Does

        By: Susanna Gallani
        This article summarizes the findings of a research study that examined the effectiveness of monetary and non-monetary incentives in establishing persistent organizational behavior modifications. The results of the study highlight the interplay between monetary and... View Details
        Keywords: Motivation and Incentives; Behavior; Change Management
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        • 17 May 2017
        • Research & Ideas

        Minorities Who 'Whiten' Job Resumes Get More Interviews

        DeCelles, whose research focuses on the intersection of organizational behavior and criminology. Business leaders should start by taking a closer look at their resume screening processes. Blind recruitment... View Details
        Keywords: by Dina Gerdeman

          Paul Hamilton

          Paul studies the economic complements needed for firms to realize productivity gains from machine learning and artificial intelligence. These complements include data, human capital & skills, organizational processes, and business models. 
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          • 31 Aug 2021
          • Book

          Feeling Powerless at Work? Time to Agitate, Innovate, and Orchestrate

          should do: “agitate, innovate, and orchestrate.” Ordinary people can effect change After all, people lower down the organizational ladder, who may seem to have little influence, often have far more power than they realize to change their... View Details
          Keywords: by Jay Fitzgerald
          • Research Summary

          The Individualized Corporation

          By: Christopher A. Bartlett
          Christopher A. Bartlett has recently concluded (with Sumantra Ghoshal of the London Business School) a study of changing organizational processes and management roles in twenty diverse companies in various stages of corporate transformation. The research is expected... View Details
          • 24 Jul 2015
          • News

          Go ahead, be sarcastic

          • May 2020
          • Article

          Measuring Collaboration in Modern Organizations

          By: Stephen Michael Impink, Andrea Prat and Raffaella Sadun
          Internal communication has been a central theme in organizational economics, as employee collaboration provides insight into the structure of firms. Use of electronic communications data can be transformational for organizational economics, as these data provide a... View Details
          Keywords: Collaboration; Employees; Interactive Communication; Measurement and Metrics; Organizations; Performance
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          • 27 Jan 2012
          • Working Paper Summaries

          Discretion Within the Constraints of Opportunity: Gender Homophily and Structure in a Formal Organization

          Keywords: by Adam M. Kleinbaum, Toby E. Stuart & Michael L. Tushman