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- All HBS Web (854)
- Faculty Publications (211)
- February 2008 (Revised May 2008)
- Supplement
Lincoln Financial Group (C)
LFG reorganizes its business in order to improve customer intimacy. However, to implement the strategy, they need to effect significant changes in the skills of their salespeople. This case series straddles human resource management, corporate strategy, and sales... View Details
Keywords: Organizational Change and Adaptation; Salesforce Management; Customer Focus and Relationships; Financial Services Industry
Godes, David B., and David Lane. "Lincoln Financial Group (C)." Harvard Business School Supplement 508-030, February 2008. (Revised May 2008.)
- 20 Jan 2023
- Blog Post
The Importance of Mentorship: A Conversation With Professor Ting Zhang
mentoring, coaching, or sponsoring) is something that organically develops. Rather, it needs to be cultivated. When we work with organizational partners, all of them are enthused about creating programs aimed to help new employees seek... View Details
- 26 Apr 2022
- Book
What Does Your Business Stand For? Why Building Trust Starts with Purpose
principles into every aspect of the organization. This purpose serves as a compass to guide all decisions, but also as an operating system that shapes all facets of the business, including its strategy, culture, and its public relations. It enables the organization to... View Details
Keywords: by Ranjay Gulati
- 11 Jul 2016
- HBS Case
Neurodiversity: The Benefits of Recruiting Employees with Cognitive Disabilities
valuable lessons for MBAs. Pisano focuses on organizational issues, given the complex and multi-layered process required. He wants students to think beyond the feel-good nature of the program and dig into how to build a successful,... View Details
- 17 Aug 2010
- First Look
First Look: August 17
discriminant validity from voice-related individual and organizational factors and their incremental predictive validity on workplace silence. Collectively, the results from the four studies indicate the prevalence of implicit voice... View Details
Keywords: Martha Lagace
- 30 Mar 2003
- Research & Ideas
The Future of IT Consulting
What is the key to their success? A: In our working paper, we state that more than 50 percent of today's capital budgeting expenditures involve computing in one form or another. As a result of the pervasiveness of IT, literally all... View Details
- Web
Events - Business History
Exchange' from Isfahan, c. 1730, and Trust Relations between Julfan Armenians and Marwari Indians" Joel Bakan (British Columbia, Law), "The Corporate Form of Capitalism" Francesca Trivellato (IAS), Comment Mattias Fibiger (HBS), Chair... View Details
- Web
Career Re-Entry & Flexible Work - Alumni
Learning to create an effective network, improve your interpersonal skills, access new information, and connect with important organizational stakeholders in this self-guided course. Resume Maintenance Make it a habit to document your... View Details
- 04 Apr 2011
- HBS Case
Reinventing the National Geographic Society
publications, National Geographic's subscription revenue has declined significantly, from $284 million in 1999 to $211 million in 2009. The value of becoming a member of the Society, once a matter of prestige, has eroded. The institution has made large bets on various... View Details
- 22 Jan 2013
- First Look
First Look: Jan. 22
Publication:Academy of Management Annals Abstract The concept of imprinting has attracted considerable interest in numerous fields-including organizational ecology, institutional theory, network analysis, and career research-and has been... View Details
Keywords: Sean Silverthorne
- 18 Apr 2000
- Research & Ideas
Learning in Action
initial role was to capture lessons from the National Training Centers where troops engage in long, simulated battles to test their readiness and skills. As the Army's mission broadened to include 'operations other than war' such as fire fighting, flood control, and... View Details
Keywords: by David A. Garvin
- 16 Mar 2020
- Research & Ideas
How the Coronavirus Is Already Rewriting the Future of Business
gone. This is an opportunity to learn Slack and Zoom and have a mentor teach you how to use these tools. The second thing is, working remotely is very effective if you can also restructure the organizational processes for how... View Details
Keywords: by Dina Gerdeman
- 26 Nov 2001
- Research & Ideas
How Toyota Turns Workers Into Problem Solvers
American Big Three and many other auto companies had done major benchmarking studies, and they and other companies had tried to implement their own forms of the Toyota Production System. There is the Ford Production System, the Chrysler... View Details
- 19 Mar 2012
- HBS Case
HBS Cases: Overcoming the Stress of ‘Englishnization’
their true selves through humor and discussions in English at the same level they were able to in French. Neeley's forthcoming Organizational Dynamics article, "The (Un)Hidden Turmoil of Language in Global Organizations,"... View Details
Keywords: by Kim Girard
- May 1992 (Revised August 1996)
- Case
NIKE in Transition (A): The Ascendancy of Bob Woodell
Explores Bob Woodell's tenure as Nike's first COO. Describes development of Woodell's management style, his attempts to develop the organization, and his responses to unforeseen business problems. Changing market forces, new competitors, a build-up of low-end... View Details
Keywords: Conferences; Crisis Management; Management Style; Marketing Strategy; Organizational Change and Adaptation; Performance Evaluation; Competition
Bartlett, Christopher A. "NIKE in Transition (A): The Ascendancy of Bob Woodell." Harvard Business School Case 392-105, May 1992. (Revised August 1996.)
- February 2008 (Revised May 2008)
- Case
Lincoln Financial Group (A)
Lincoln Financial Group (LFG) reorganizes its business in order to improve customer intimacy. However, to implement the strategy, they need to effect significant changes in the skills of their salespeople. This case series straddles human resource management, corporate... View Details
Keywords: Competency and Skills; Customer Relationship Management; Training; Selection and Staffing; Organizational Change and Adaptation; Performance Evaluation; Sales; Corporate Strategy
Godes, David B., and David Lane. "Lincoln Financial Group (A)." Harvard Business School Case 508-028, February 2008. (Revised May 2008.)
- 21 Dec 2011
- Research & Ideas
The Most Common Strategy Mistakes
need to acquire an airfreight company so they can compete in multiple forms of transportation. Similarly, there has been a tendency to define industries as global when they are national or encompass only groups of neighboring countries.... View Details
Keywords: by Joan Magretta
- Web
Strategy for Health Care Delivery - Institute For Strategy And Competitiveness
organizational models for transforming the way health care is delivered, measured, and reimbursed. Empowered with new insights and capabilities, you will return to your organization prepared to implement and oversee a value-based health... View Details
- 02 Mar 2009
- Research & Ideas
When Goal Setting Goes Bad
Bad "side effects" produced by goal-setting programs include a rise in unethical behavior, over-focus on one area while neglecting other parts of the business, distorted risk preferences, corrosion of organizational culture, and reduced... View Details
Keywords: by Sean Silverthorne
- 01 Dec 2019
- News
Remix
Colleen Ammerman, director of the Gender Initiative at HBS. And yet it hasn’t been thoroughly studied in the context of organizational behavior and social psychology. But with more scholars investigating the View Details