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  • 12 Oct 2022
  • Video

Lumumba Seegars: Inequality & Agency in ERGs

  • March 2004 (Revised February 2006)
  • Case

Salt Lake Organizing Committee, The: 2002 Olympics

By: H. Kent Bowen, Bryce LaPierre and Courtney Purrington
After two and a half years of effort, Fraser Bullock, COO of the 2002 Winter Olympics, faced projected deficits and post-9/11 security requirements only five months before the opening ceremony. Summarizes the organizational structure and processes put in place by... View Details
Keywords: Framework; Knowledge Dissemination; Business or Company Management; Managerial Roles; Organizational Design; Organizational Structure; Planning; Practice; Risk and Uncertainty; Safety; Sports; System
Related
  • September 2019 (Revised May 2021)
  • Case

pymetrics: Early Days

By: John R. Wells and Benjamin Weinstock
In 2013, CEO Frida Polli was contemplating the next steps for her start-up business, pymetrics. After receiving her PhD in neuropsychology and MBA from HBS, she was determined to put her scientific and academic knowledge to work to build a business solving real world... View Details
Keywords: BrainTech; Psychology; Hiring; Games; Entrepreneur; Start-up; Start-up Growth; Strategic Change; Strategy Formulation; Recruiting; Corporate Culture; Hiring Of Employees; Start-ups; Startup; Startups; Recruitment; Selection and Staffing; Business Startups; Strategy; Competition; Organizational Culture
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  • 2018
  • Book

The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation, and Growth

By: Amy C. Edmondson
The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation, and Growth offers practical guidance for teams and organizations who are serious about success in the modern economy. With so much riding on innovation,... View Details
Keywords: Psychological Safety; Knowledge Economy; Teaming; Management; Organizational Culture; Innovation and Management; Learning
Related
  • November 2024 (Revised January 2025)
  • Case

Precision Agriculture at AGCO

By: Rajiv Lal, Alicia Dadlani and Ai-Ling Jamila Malone
In 2024, AGCO, a leading agricultural equipment manufacturer, sought to improve its customers net farm income by 20% over five years by becoming a comprehensive one-stop precision agriculture solutions provider and strengthening its dual channel sales approach—retrofit... View Details
Keywords: Mergers and Acquisitions; Customer Relationship Management; Collaborative Innovation and Invention; Organizational Culture; Sales; Alignment; Integration; Agriculture and Agribusiness Industry; Manufacturing Industry
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    James L. Heskett

    James L. Heskett is UPS Foundation Professor Emeritus at the Harvard Business School and author of his latest book, With From Within: Build Organizational Culture for Competitive... View Details

    • Teaching

    Overview

    Ryann has extensive teaching experience in varied instructional settings. She was appointed the Qualitative Advisor for the Harvard University Sociology Department senior thesis writers in 2015-2016, and supervised two senior thesis writers in prior years. She served... View Details
    • 23 Jun 2023
    • HBS Case

    This Company Lets Employees Take Charge—Even with Life and Death Decisions

    back to our organizations?’ And as companies face employee reductions in this economic climate, perhaps they should consider doing so in a way that removes layers of organizational structure as well.” How Buurtzorg works Jos de Blok, one... View Details
    Keywords: by Annelena Lobb; Health
    • 22 Jan 2019
    • Interview

    Creating Psychological Safety in the Workplace

    By: Amy C. Edmondson and Curt Nickisch
    Amy Edmondson, professor at Harvard Business School, first identified the concept of psychological safety in work teams in 1999. Since then, she has observed how companies with a trusting workplace perform better. Psychological safety isn’t about being nice, she says.... View Details
    Keywords: Psychological Safety; Trust; Organizational Culture; Performance Effectiveness
    Related
    • September 2017 (Revised March 2023)
    • Case

    Careem: Raising a Unicorn

    By: Shikhar Ghosh and Alpana Thapar
    This case follows two ex-McKinsey consultants, Magnus Olsson and Mudassir Sheikha, who in search of their true purpose decide to found Careem, a Dubai-based ride-hailing service. Following its launch in July 2012, Careem experiences rapid growth of 30% per month in the... View Details
    Keywords: Entrepreneurship; Business Startups; Information Technology; Organizational Culture; Decision Making; Growth Management; Organizational Change and Adaptation; Transportation Industry; Technology Industry; Middle East; North Africa; United Arab Emirates
    Related
    • 04 Apr 2011
    • HBS Case

    Reinventing the National Geographic Society

    their own organizations." Other lessons include the importance of getting the organizational culture right, and the need to pull multiple levers when pursuing integration. "There is an View Details
    Keywords: by Sean Silverthorne; Publishing

      Ryan L. Raffaelli

      Ryan Raffaelli is the Marvin Bower Associate Professor of Business Administration at Harvard Business School. He created and teaches the MBA course "Leadership: Execution and Action Planning" (LEAP) and serves... View Details

      Keywords: publishing industry; advertising; consulting; information technology industry; grocery; nonprofit industry; retailing; consumer products; federal government

        Emily Truelove

        Emily Truelove is an Assistant Professor of Business Administration in the Organizational Behavior Unit at Harvard Business School. She teaches LEAD in the MBA program. She also teaches in executive education programs, including Leadership for Senior Executives,... View Details

        • April 2018
        • Case

        Cisco Systems and OpenDNS: Strategic Integration

        By: Andy Wu, George Gonzalez and David Wang
        With more than 72,000 employees and revenues approaching the $50B mark, Cisco Systems is one of the largest information technology and networking firms globally. As the company grew and expanded into different lines of businesses, Cisco consistently looked outwards for... View Details
        Keywords: Mergers and Acquisitions; Integration; Corporate Strategy; Change Management; Entrepreneurship; Organizational Culture; Information Technology Industry
        Related
        • 20 Jan 2014
        • Research & Ideas

        Language Wars Divide Global Companies

        more efficient, the use of such a lingua franca can add layers of complication and delay. And instead of fostering collaboration, it can create cultural fissures between employees. “It's volcanic, waiting for something to ignite it, and... View Details
        Keywords: by Kim Girard
        • January 2001
        • Case

        First Community Bank (B): Community Banking Group

        By: Rosabeth M. Kanter and Daniel Galvin
        After nine years of leading First Community Bank (FCB), BankBoston's unique venture targeting low- to moderate-income communities, and finally gaining recognition and respect for her efforts, Gail Snowden must once again faces the challenge of justifying FCB's value,... View Details
        Keywords: Mergers and Acquisitions; Valuation; Organizational Change and Adaptation; Problems and Challenges; Business and Community Relations; Banking Industry
        Related
        • June 2024
        • Supplement

        Pal's Sudden Service (B)

        By: Gary P. Pisano, Francesca Gino and Ruth Page
        Pre-Abstract: Instructors should consider the timing of making videos available to students, as they may reveal key case details.

        Abstract: Pal's Sudden Service has developed a unique operating model and organizational culture in the quick service... View Details
        Keywords: Growth and Development Strategy; Organizational Culture; Motivation and Incentives; Service Operations; Food and Beverage Industry; Service Industry
        Related
        • 17 Feb 2022
        • Book

        When Employees Feel a Sense of Purpose, Companies Succeed

        many took as the key to their business success. More recently, the limitations of “strong” cultures have come into focus. As important as conformity is, leaders and companies have recognized that View Details
        Keywords: by Ranjay Gulati
        • 24 Jan 2011
        • HBS Case

        Terror at the Taj

        secured.) Nothing in the employees' training could have prepared them for such an unprecedented situation, Deshpandé says. Yet further interviews and text documents from the case provide background on the unique culture of Tata Sons, the... View Details
        Keywords: by Julia Hanna; Accommodations

          Amy C. Edmondson

          Amy C. Edmondson is the Novartis Professor of Leadership and Management at the Harvard Business School, a chair established to support the study of human interactions that lead to the creation of successful enterprises that contribute to the betterment of... View Details

          Keywords: health care; nonprofit industry; professional services; consulting