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  • 24 Jul 2018
  • First Look

New Research and Ideas, July 24, 2018

staff are well positioned to conceive improvement opportunities based on first-hand knowledge of what works and does not work. The innovation contest may be a relevant and useful vehicle to elicit staff ideas. However, the success of the... View Details
Keywords: Dina Gerdeman
  • 16 Apr 2001
  • Research & Ideas

Strategy and the Internet

competitive advantage—by operating at a lower cost, by commanding a premium price, or by doing both. Cost and price advantages can be achieved in two ways. One is operational effectiveness—doing the same things your competitors do but... View Details
Keywords: by Michael E. Porter
  • 05 Apr 2016
  • First Look

April 5, 2016

https://www.hbs.edu/faculty/Pages/item.aspx?num=50854 Knowing When to Ask: The Cost of Leaning-in By: Exley, Christine L., Muriel Niederle, and Lise Vesterlund Abstract—Gender differences in the propensity to negotiate are often used to... View Details
Keywords: Sean Silverthlorne
  • 27 Feb 2007
  • First Look

First Look: February 27, 2007

pricing, and that reinsurers' high costs of capital appear to play an important role. Institutional Portfolio Flows and International Investments Authors:K. A. Froot and T. Ramadorai Periodical:Review of Financial Studies (forthcoming).... View Details
Keywords: Martha Lagace
  • Research Summary

Overview

The overarching goal of my research is to produce works that are influential and informative to both academics and practitioners in the field of operations management. To accomplish this, I collaborate with industry partners who provide knowledge about their field,... View Details
  • 22 Apr 2022
  • Research & Ideas

Companies Can Expand Their Talent Pool by Giving Ex-Convicts a Second Chance

Assistant Professor Zoë Cullen. After all, the COVID-19 pandemic continues to create challenges for companies attempting to fill job openings as record numbers of people quit their jobs in search of new opportunities in a hot labor... View Details
Keywords: by Jay Fitzgerald
  • 09 Jan 2018
  • First Look

First Look at New Research and Ideas, January 9, 2018

head CT scanning has a significant impact on patient waiting times. This study suggests opportunities to improve wait times through future research to understand the causes of delays in CT ordering, CT completion, and timeliness of... View Details
Keywords: Sean Silverthorne
  • 10 Feb 2015
  • First Look

First Look: February 10

into group processes, study diversity in the context of virtual interaction, and take advantage of opportunities for cross-disciplinary research. February 2015 European Business Review Preparing for Uncertainty: How to Use Creaction at... View Details
Keywords: Sean Silverthorne
  • 05 Sep 2017
  • First Look

First Look at New Research and Ideas, September 5, 2017

forthcoming Journal of Financial Economics The Effects of Media Slant on Firm Behavior By: Baloria, Vishal P., and Jonas Heese Abstract—The media can impose reputational costs on firms because of its important role as an information... View Details
Keywords: Sean Silverthorne
  • April 2017
  • Case

Imprimis (A)

By: Ramon Casadesus-Masanell, Karen Elterman and Marc Appel
This case examines the strategic choices and evolving business model of Imprimis Pharmaceuticals from the perspective of CEO Mark Baum. The (A) case provides a brief history of the company and of the compounding business, outlining the challenges faced by Imprimis in... View Details
Keywords: Strategy; Healthcare; Drug Compounding; Pharmaceuticals; Compounding; Drug Development; Decision-making; Mark Baum; Imprimis; Small Business; Decisions; Cost vs Benefits; Business Strategy; Business Model; Decision Choices and Conditions; Pharmaceutical Industry; United States
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Casadesus-Masanell, Ramon, Karen Elterman, and Marc Appel. "Imprimis (A)." Harvard Business School Case 717-426, April 2017.
  • 2009
  • Chapter

Creating Superior Customer Value in a Connected World

By: Ranjay Gulati
"In the early twenty-first century, customers are more demanding than ever, and difficult economic times make them all the more so. As customers tighten their wallets and increase their demands, firms face greater pressure to provide superior customer value. Reducing... View Details
Keywords: Customer Satisfaction; Customer Value and Value Chain; Consumer Behavior; Product Design; Social and Collaborative Networks; Value Creation
Citation
Related
Gulati, Ranjay. "Creating Superior Customer Value in a Connected World." In Business Network Transformation: Strategies to Reconfigure Your Business Relationships for Competitive Advantage, edited by Jeffrey Word. Jossey-Bass, 2009.
  • 21 Aug 2018
  • First Look

New Research and Ideas, August 21, 2018

Done right, digital technology can be a tremendous opportunity for established players as demonstrated by Best Buy, New York Times, Weather Company, and others. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=54862... View Details
Keywords: Dina Gerdeman
  • 28 Feb 2023
  • Research & Ideas

Can Apprenticeships Work in the US? Employers Seeking New Talent Pipelines Take Note

is college, CareerWise seems to expand participants’ opportunities rather than limit them. “It diffuses one of the knee-jerk suspicions or complaints about apprenticeship, which is that it channels people into the corporate abyss and... View Details
Keywords: by Michael Blanding
  • 07 Oct 2008
  • First Look

First Look: October 7, 2008

work-in-progress, it has evolved to a highly horizontal structure where specialists like Ardentec can carve out unique market opportunities that are less attractive to integrated manufacturers. The company has grown rapidly, but as it... View Details
Keywords: Martha Lagace
  • 27 Apr 2010
  • First Look

First Look: April 27

is, as more jurisdictions with economic ties to a given country adopt IFRS, perceived benefits from lowering transactions costs to foreign financial-statement users come to outweigh institutional differences (e.g., auditing technology)... View Details
Keywords: Martha Lagace
  • 14 Dec 2007
  • Op-Ed

When Your Product Becomes a Commodity

profits? If you've heard it, you've probably wondered if it was just a convenient excuse or if the manager had a valid point. The truth is, even when a raw material has no value added and quality standards are set by law or the industry, there is still plenty of View Details
Keywords: by John Quelch
  • 17 Jun 2017
  • Research & Ideas

Amazon, Whole Foods Deal a Big Win for Consumers

Source: 400tmax Editor's Note. Online retailing behemoth Amazon announced June 16 that it would acquire upscale grocery chain Whole Foods Market in a deal valued at more than $13 billion. Though the company has dabbled with the idea of a brick-and-mortar footprint in... View Details
Keywords: by Jose Alvarez and Len Schlesinger; Retail
  • 09 Jul 2020
  • Research & Ideas

It’s Time to Reset Decision-Making in Your Organization

the full spectrum of possible outcomes and assign probabilities to each. Keep in mind that “possibilities always exist.” Even in the worst situations, there are opportunities and choices to be made. Thinking about strategy A clear sense... View Details
Keywords: by Boris Groysberg and Sarah Abbott
  • 08 Jul 2014
  • First Look

First Look: July 8

patents nor copyright to protect its technology. The company even allows its designers to use its software when they do independent work. The case encourages a discussion of the role of intellectual property rights in safeguarding technology and know-how. By... View Details
Keywords: Carmen Nobel
  • 02 Apr 2020
  • What Do You Think?

What Are Lessons for Leaders from This Black Swan Crisis?

into the fabric of normal, ongoing organization financial management (it) buys time to figure out what is happening and what it means to the organization.” Jacob Navon suggested, “Perhaps corporate thinking going forward will shift to emphasize resiliency versus View Details
Keywords: by James Heskett
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