Publications

Publications

Filter Results: (1,112) Arrow Down
Filter Results: (1,112) Arrow Down Arrow Up

Show Results For

Show Results For

← Page 21 of 1,112 Results →
  • 28 Feb 2022
  • Research & Ideas

How Racial Bias Taints Customer Service: Evidence from 6,000 Hotels

matter. Preliminary results from a series of studies of hotel concierge interactions show that front-line service workers often treat customers inequitably, providing better assistance to white customers than Black and Asian customers.... View Details
Keywords: by Pamela Reynolds
  • 28 Nov 2023
  • Book

Economic Growth Draws Companies to Asia. Can They Handle Its Authoritarian Regimes?

elites and the regime’s ability to discipline the financial system. The ultimate insights from the book include the idea that business elites can hold a “disruptive” power over political elites, forcing them to change policies and address risks in ways they may not... View Details
Keywords: by Sean Silverthorne
  • 09 Aug 2016
  • First Look

August 9, 2016

observers perceive employees who express distress as less competent than employees who do not. Across five experiments, we explore how reframing a socially inappropriate emotional expression (distress) by publicly attributing it to an... View Details
Keywords: Sean Silverthorne
  • Web

About the Center - Christensen Center for Teaching & Learning

levels of the faculty and throughout instructors' careers. The Center's offerings and initiatives fall into four main areas: Faculty COACHING Services include class observations and videorecording, supplemented by pre-class planning and... View Details
  • 01 Nov 2016
  • First Look

First Look - November 1, 2016

reviews of handbags) with studies conducted in the field and laboratory, we establish the functional alibi effect and show that it is mediated by guilt and more likely to occur when the luxury purchase is perceived as frivolous and... View Details
Keywords: Sean Silverthorne
  • 07 Feb 2012
  • First Look

First Look: February 7

field study of 78 audit and consulting teams from two global professional firms, revealing an irony of team life: even though motivated to perform well on a high-stakes project, pressured teams are more likely to engage in... View Details
Keywords: Sean Silverthorne
  • March 2024
  • Article

Differences in Care Team Response to Patient Portal Messages by Patient Race and Ethnicity

By: Mitchell Tang, Rebecca Mishuris, Lily Payvandi and Ariel Dora Stern
Importance: The COVID-19 pandemic was associated with substantial growth in patient portal messaging. Higher message volumes have largely persisted, reflecting a new normal. Prior work has documented lower message use by patients who belong to minoritized racial... View Details
Keywords: Health Pandemics; Technology Adoption; Prejudice and Bias; Equality and Inequality; Communication Technology; Race; Ethnicity; Health Industry
Related
  • 03 Jun 2013
  • Research & Ideas

The Power of Rituals in Life, Death, and Business

discover that the majority of the recounted rituals were neither religious nor communal. Rather, they were personal, private, and occasionally angry—but in a controlled way. "We observed some amazing rituals," he says. "One... View Details
Keywords: by Carmen Nobel
  • 17 Dec 2018
  • Research & Ideas

Women Receive Harsher Punishment at Work Than Men

treatment for women in the workplace, including lower pay and fewer promotions to upper management. 10 years of data studied To investigate the issue of financial misconduct, the researchers used a detailed set of data from the Financial... View Details
Keywords: by Michael Blanding; Financial Services
  • 29 Mar 2016
  • First Look

March 29, 2016

scrutiny in the last decade, with an increased expectation that private profit not come at the expense of consumer welfare. Consumers, Corporations, and Public Health assembles 17 case studies at the intersection of business and public... View Details
Keywords: Sean Silverthorne
  • 20 Nov 2017
  • Research & Ideas

How Independent Bookstores Have Thrived in Spite of Amazon.com

Amazon and other online retailers. Raffaelli is a field researcher by training. His study on independent bookselling includes more than 200 interviews and focus groups with bookstore owners, publishers, and prominent authors; field visits... View Details
Keywords: by Carmen Nobel (with video by Amelia Kunhardt); Retail
  • 28 Jun 2021
  • Research & Ideas

Keep or Cut Workers? How Companies Reacted to the COVID-19 Crisis

“There was not a single person or car,” he recalls. The eerily quiet scene was a jarring reminder that the pandemic was taking a huge toll on many businesses that saw sales and revenue figures abruptly plummet. Rouen and two fellow researchers were inspired to put a... View Details
Keywords: by Lane Lambert
  • 17 Oct 2006
  • First Look

First Look: October 17, 2006

converting an $11 million investment in Peruvian bonds worth $21 million into a $58 million cash payout from the country, representing the full face value of the bonds plus past-due interest. Highlights the problems associated with debt restructuring coordination. On... View Details
Keywords: Sean Silverthorne
  • 08 Nov 2016
  • First Look

November 8, 2016

presents a set of guidelines for excellence in the pursuit of transformational policy reforms. It includes detailed case studies from Australia, China, Europe, New Zealand, Southeast Asia, and the United States. Publisher's link:... View Details
Keywords: Sean Silverthorne
  • 20 Dec 2022
  • Op-Ed

Employee Feedback: The Key to Retention During the Great Resignation

Kroger, Amazon, and many others have experienced similar conflicts. A recent study finds that “toxic culture”—unethical leadership behavior and disregard for employees’ health, diversity, financial security, and self-respect—is a far more... View Details
Keywords: by Michael Beer
  • 14 Mar 2023
  • In Practice

What Does the Failure of Silicon Valley Bank Say About the State of Finance?

institutions. We asked Harvard Business School faculty who study banks: What does the failure of SVB say about the current state of the banking industry? Here’s what they said. Victoria Ivashina: Banks are ‘fundamentally fragile.’ Much... View Details
Keywords: by Dina Gerdeman; Financial Services; Banking
  • 08 Sep 2014
  • Research & Ideas

The Strategic Way To Hire a Sales Team

via one or two interviews. But studies across job categories indicate there is only about a 14 percent correlation between interview predictions and job success. This is especially true in sales. A job where individual performance can... View Details
Keywords: by Carmen Nobel
  • 21 Aug 2000
  • Research & Ideas

Inside the OR: Disrupted Routines and New Technologies

organizations successfully integrate new technologies into their operations. "In an industry context in which individual heroism and skill are assumed to be critical determinants of important outcomes," they write, "this View Details
Keywords: by Hilah Geer
  • 30 May 2023
  • Research & Ideas

Can AI Predict Whether Shoppers Would Pick Crest or Colgate?

came from a sample of customers.” While the recent emergence of ChatGPT has reignited fears that machines may replace humans in the workplace, the results of this study don’t necessarily mean that AI is going to gut marketing departments,... View Details
Keywords: by Kristen Senz
  • 30 Oct 2006
  • First Look

First Look: October 31, 2006

poor financial markets, b) increases in the share of FDI or the relative productivity of the foreign firm leads to higher additional growth in financially developed economies compared to those observed in financially under-developed ones,... View Details
Keywords: Sean Silverthorne