Measurement Problems - Publications - Faculty & Research

07 Apr 2003
Research & Ideas

Three Steps for Crisis Prevention

of foresight. Nor should they be blamed if they've taken all reasonable preventive measures against a looming crisis. But if a damaging event happens that was foreseeable and preventable, no excuses should be brooked. The leaders' feet... View Details

Keywords: by Michael D. Watkins & Max H. Bazerman

03 Feb 2003
What Do You Think?

Can Business Schools Teach the Craft of Getting Things Done?

case discussion methods employed by many business schools may exacerbate the problem by their frequent reliance on heavy class participation, conveying subtle messages that those who sound smart and speak a lot "have more... View Details

Keywords: by James Heskett

04 May 2007
What Do You Think?

How Do Managers Think?

in which it is carried out. Joe Schmid observed that "both medical doctors and organizational managers work in cultures that are historically problem definition poor and solution rich. Their individual rewards systems are both driven... View Details

Keywords: by Jim Heskett

22 Aug 2005
Research & Ideas

Balancing the Future Against Today’s Needs

leaders must bring to bear a new perspective on how growth efforts are situated in their companies, how they measure and reward executing the present and building the future, and how they align behaviors to their specific growth... View Details

Keywords: by Paul Michelman

23 Jul 2008
Sharpening Your Skills

Sharpening Your Skills: Balanced Scorecard in Action

problems with the firm's strategy was captured in the multiple performance measures of its Balanced Scorecard. Key concepts include: Store24's Balanced Scorecard contained useful and timely information for... View Details

06 Oct 2011
What Do You Think?

How Will the ‘Moneyball Generation’ Influence Management?

Moneyball Analytics play a greater role in preparation for management? If so, what should it replace? What do you think? Jim Heskett's latest book,The Culture Cycle, was published in September. Original Article In the past we've discussed the importance of adding... View Details

Keywords: by James Heskett

01 Sep 2010
News

Faculty Research Online

The Hard Work of Measuring Social Impact Donors are placing nonprofits on the hot seat to measure social performance. Problem is, there is little agreement on what those... View Details

Keywords: Securities, Commodities, and Other Financial Investments; Finance

28 Oct 2013
Research & Ideas

Responsible Leadership in an Unforgiving World

to a number of fluid circumstances. At times, Badaracco argues, the most responsible decision can be putting off the "big decision" as long as possible in order to respond to an ever-evolving configuration of moving parts. The measures of... View Details

Keywords: by Michael Blanding

May 2018
Case

Environmental Platform LEEDership at USGBC

By: Michael W. Toffel, Timothy S. Simcoe and Aldo Sesia

By 2018, it was clear that U.S. Green Building Council (USGBC) had significantly contributed to the growth of green building and over its 25-year history had become a powerful brand in the construction sector with its Leadership in Energy and Environmental Design... View Details

Keywords: Environmental Sustainability; Standards; Business Model; Leadership; Problems and Challenges; Construction Industry; Green Technology Industry

Citation

Educators

Purchase

August 2021 (Revised February 2023)
Supplement

Fair Park Covid-19 Mass Vaccination Site (B)

By: Willy Shih

This case is an opportunity to apply the methods of the Toyota Production System (TPS) to the analysis of an everyday service application: administering Covid-19 vaccines. It describes the start-up of a drive-up Covid-19 mass vaccination site at the Texas State Fair... View Details

Keywords: Operations Management; Operations Improvement; Operations And Processes; Toyota Production System; COVID-19 Pandemic; Operations; Service Operations; Health Pandemics; Service Delivery; Problems and Challenges; Goals and Objectives; Measurement and Metrics; Health Industry; United States

Citation

Purchase

02 Jul 2001
What Do You Think?

Built to Last or Bought to Sell?

assumption that continuity is more desirable. The problem apparently has much to do with the narrow definition of success, the ability to outperform the stock market that the authors use as the primary criterion for their study. Jonathan... View Details

Keywords: by James Heskett

Web

Christine Murnane Archives | Social Enterprise

Impact Measurement Inclusive Finance International Development K-12 Education Leadership Fellows Leadership in Challenging Times MBA Programs Microfinance Non Profit Management Nonprofit Supportive Services Public Sector Public-Private... View Details

Web

Barry Puritz Archives | Social Enterprise

Impact Measurement Inclusive Finance International Development K-12 Education Leadership Fellows Leadership in Challenging Times MBA Programs Microfinance Non Profit Management Nonprofit Supportive Services Public Sector Public-Private... View Details

01 Sep 2003
News

Incentives and Operational Excellence

Operational problems can be the cause of an organization’s demise. Often they can be traced to poor controls in interorganizational settings, according to HBS associate professor V.G. Narayanan, a specialist in View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services; Retail Trade

31 Jul 2006
Research & Ideas

When Not to Trust Your Gut

the right appears to be more of a square than the one on the left, which looks longer and skinnier. Why bother taking out a ruler to measure the dimensions, since the difference is obvious? If this is what you think, you're wrong. Your... View Details

Keywords: by Max H. Bazerman & Deepak Malhotra

01 Mar 2012
News

Sun Dress

Barrow: Offering a line of clothing that provides protection from the downside of solar energy. A native of sun-splashed Australia who now resides in Minneapolis, John Barrow (MBA 1989) has a fashion tip for Americans: cover up, mates. Seriously. Skin-cancer awareness... View Details

Keywords: skin cancer; Clothing and Clothing Accessories Stores; Retail Trade

01 Oct 2001
News

Courage and Hope in Africa

Sierra Leone, the West African nation of five million people, has been the scene of a brutal civil war for most of the 1990s. An accord signed last year has yielded an uneasy truce; with it has come an opportunity to restore some measure... View Details

Keywords: Executive, Legislative, and Other General Government Support; Government

25 Feb 2020
News

Profits and Purpose

Professor George Serafeim (left) and Professor Rebecca Henderson (right); image by John Ritter CEOs are increasingly being asked to take the lead on some of the most vexing problems of our time, from climate change and data privacy to... View Details

Keywords: Jen McFarland Flint

01 Mar 2007
News

Gore All Business at HBS

balance sheets. If price tags are the only tool used to measure value, said Gore, “then things that don’t have price tags appear to have no value.” In his talk, sponsored by the School’s Leadership and Values Initiative, Gore stated that... View Details

Keywords: Management, Scientific, and Technical Consulting Services; Professional Services; Scientific Research and Development Services