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  • September 2023 (Revised July 2024)
  • Case

Going Mobile-First? The Digital Transformation of Davivienda Bank in Colombia

By: Jorge Tamayo and Jenyfeer Martinez Buitrago
Set in 2017, this case describes the digital transformation strategy of Davivienda— a leading player in Colombia’s commercial banking and one of the companies belonging to Grupo Bolívar, a major Colombian financial conglomerate. The case also describes the pioneer role... View Details
Keywords: Change Management; Transformation; Decision Choices and Conditions; Information Technology; Digital Strategy; Digital Transformation; Internet and the Web; Mobile and Wireless Technology; Innovation and Management; Innovation Strategy; Growth and Development Strategy; Business Strategy; Banking Industry; Latin America; Central America; South America; Colombia
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  • 02 Feb 2002
  • What Do You Think?

Will the Societal Effects of Enron Exceed Those of September 11?

outcome from Enron will likely be the enrichment of the very professions that contributed to the mess. First, there will be the obvious windfall of extra legal fees from Enron... View Details
Keywords: by James Heskett
  • 13 Aug 2008
  • Research & Ideas

The Inner Life of Leaders

of California and at Harvard Business School, where he became a member of the HBS faculty. McNamara was a devotee of managerial control, an... View Details
Keywords: by Martha Lagace
  • 21 Nov 2005
  • Research & Ideas

The Geography of Corporate Giving

Academy of Management Review, HBS professor Christopher Marquis and coauthors Gerald Davis and Mary Ann Glynn develop a framework for understanding an important aspect of this... View Details
Keywords: by Sean Silverthorne
  • Web

A Rewarding Work Life - Edwin H. Land & Polaroid | Harvard Business School

group. . . . The technical aspects and many of the business aspects are . . . part of the every day discussions,... View Details
  • September–October 2024
  • Article

Working Around the Clock: Temporal Distance, Intrafirm Communication, and Time Shifting of the Employee Workday

By: Jasmina Chauvin, Prithwiraj Choudhury and Tommy Pan Fang
This paper examines the effects of temporal distance generated by time zone separation on communication in geographically distributed organizations. We build on prior research, which highlights time zone separation as a significant challenge, but argue that employees... View Details
Keywords: Communication; Employees; Behavior; Equality and Inequality
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  • Research Summary

The Baby Business: How Markets are Changing the Future of Birth

By: Debora L. Spar
It is difficult to conceive of the child as commerce. For even at the start of the 21st century, we like to believe that some things remain beyond both markets and science; that there are some things that money can't buy. In economic terms, these things are defined as... View Details
  • March 2018
  • Article

In Pursuit of Enhanced Customer Retention Management: Review, Key Issues, and Future Directions

By: Eva Ascarza, Scott A. Neslin, Oded Netzer, Zachery Anderson, Peter S. Fader, Sunil Gupta, Bruce Hardie, Aurelie Lemmens, Barak Libai, David T. Neal, Foster Provost and Rom Schrift
In today’s turbulent business environment, customer retention presents a significant challenge for many service companies. Academics have generated a large body of research that addresses part of that challenge—with a particular focus on predicting customer churn.... View Details
Keywords: Customer Retention; Churn; Customer Relationship Management; Measurement and Metrics
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  • 12 Oct 1999
  • Research & Ideas

Women Leading Business: A New Kind of Conversation

called a "forum" rather than a "course"? Hart: Yes. Our focal points are leadership issues and contemporary concerns such as international expansion, or the impact of the Internet. Our participants need to stay abreast... View Details
Keywords: Re: Myra M. Hart & Cynthia A. Montgomery
  • 20 Sep 2006
  • Research & Ideas

The Power of Ordinary Practices

Teresa M. Amabile's research centers on how the work environment can influence the motivation, creativity, and performance of individuals and teams. A recent study focused on the influence of team leaders on... View Details
Keywords: Re: Teresa M. Amabile
  • 04 Jun 2018
  • Research & Ideas

Think of it as Professors in Cars Having Coffee

I’ve heard many ideas for reducing gun violence in the United States, but this was a new one on me. Mihir Desai, a finance professor at Harvard Business School, noted in a recent podcast that stock prices of... View Details
Keywords: by Sean Silverthorne; Education; Entertainment & Recreation
  • 01 Oct 2000
  • News

Laura Scher of Working Assets

predictions of those who warned that a company whose bottom line wasn't the bottom line could never survive, Scher has molded privately-held Working Assets over the past fifteen years into a business with... View Details
Keywords: Marguerite Rigoglioso
  • 13 Dec 2021
  • Research & Ideas

The Unlikely Upside of Mergers: More Diverse Management Teams

workers. Specifically, M&A deals can help women and people of color who are stuck in lower-level positions move up the ladder, according to research by Harvard Business School Assistant Professor Letian... View Details
Keywords: by Lane Lambert
  • 14 Jan 2022
  • News

Tsedal Neeley on Why We Need to Think of the Office as a Tool, with Very Specific Uses

  • 14 Jan 2022
  • Interview

Why We Need to Think of the Office as a Tool, with Very Specific Uses, Interview with Adi Ignatius

By: Tsedal Neeley and Adi Ignatius
HBR professor Tsedal Neeley has focused for years on a pair of essential business imperatives: how to go global, and how to become truly digital. More recently she has established herself as an expert in the nitty gritty aspects of the new workplace – how to hire and... View Details
Keywords: Technology Adoption; Buildings and Facilities; Organizational Change and Adaptation
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    Uncovering the roots of innovation

    As the Alfred D. Chandler Jr. International Visiting Scholar at Harvard Business School in 2023, I had the unique opportunity to delve into the history of the life sciences industry in the Cambridge-Boston... View Details
    • January 2025
    • Case

    Cyber Oversight: SolarWinds Board of Directors

    By: Lynn S. Paine
    In 2020, just two years after its IPO, information technology company SolarWinds discovered that it was the victim of an attack on its information systems by Russian hackers. The incident, known as the Sunburst attack, was costly for the company, and certain... View Details
    Keywords: Corporate Governance; Corporate Accountability; Governing and Advisory Boards; Cybersecurity; Lawsuits and Litigation; Legal Liability; Business and Shareholder Relations; Information Technology Industry; United States; Texas; Delaware
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    • 01 Nov 2017
    • What Do You Think?

    What Are the Real Lessons of the Wells Fargo Case?

    has “serious questions regarding the oversight responsibilities within all levels of management, especially the Board of Directors!” Arie Goldshlager labels this “a classic case View Details
    Keywords: by James Heskett; Banking
    • 16 Jun 2003
    • Research & Ideas

    Researchers Contribute Globalization of Markets Papers

    Twenty years has provided time to judge the success or failure of Theodore Levitt's predictions of a global economy populated by standardized products and marketing approaches. For the colloquium, a number... View Details
    Keywords: by Working Knowledge editors
    • 01 Dec 2022
    • News

    Program Catalyzes New Streams of Research

    critical issues such as racism in business technologies, inclusion in organizations, bias in legal policies, and the effect of incarceration on employment and... View Details
    Keywords: Jennifer Gillespie