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  • 17 May 2017
  • Research & Ideas

Minorities Who 'Whiten' Job Resumes Get More Interviews

Minority job applicants are “whitening” their resumes by deleting references to their race with the hope of boosting their shot at jobs, and research shows the strategy is paying off. In fact, companies are more than twice as likely to... View Details
Keywords: by Dina Gerdeman
  • 21 Nov 2023
  • Research & Ideas

Employee Negativity Is Like Wildfire. Manage It Before It Spreads.

Regulating our own emotions in stressful situations is difficult enough, but business leaders face the added challenge of attempting to regulate the collective emotions of the groups they lead to guide them toward success. Now, research View Details
Keywords: by Kristen Senz
  • 16 Nov 1999
  • Lessons from the Classroom

Leading Change and Organizational Renewal

manager to the corporate officer who might manage a portfolio of businesses. However, it is also appropriate for the functional manager who clearly is on a general management track. Tushman: Companies do gain by having multiple... View Details
Keywords: by Staff
  • 22 Nov 2023
  • Research & Ideas

Humans vs. Machines: Untangling the Tasks AI Can (and Can't) Handle

Knowing when to use artificial intelligence and when to rely on the human mind is a shifting fine line, one delineated by new research that shows considerable benefit and speed from generative AI—if it’s applied to the right tasks. What... View Details
Keywords: by Rachel Layne; Information Technology; Technology
  • 23 Apr 2012
  • Research & Ideas

How to Brand a Next-Generation Product

very deliberate effort to market the iPad as a sibling to the Mac. Macs keep their names with each successive upgrade, analysts noted, while iPhones sport sequential numbers and letters to indicate improvements. “Consumers don't necessarily read specs to View Details
Keywords: by Carmen Nobel
  • 18 Sep 2017
  • Research & Ideas

'Likes' Lead to Nothing—and Other Hard-Learned Lessons of Social Media Marketing

TV, but was amplified by exposure on YouTube and other social media. Click to watch. As marketers have experimented, what have they learned about what works on social? We sat down with four marketing experts... View Details
Keywords: by Dina Gerdeman; Advertising; Technology
  • 12 May 2022
  • Book

Why Digital Is a State of Mind, Not Just a Skill Set

Keywords: by Sean Silverthorne
  • 09 Jul 2008
  • Research & Ideas

Starbucks’ Lessons for Premium Brands

Starbucks' announcement that it will close 600 stores in the United States is a long-overdue admission that there are limits to growth. In February 2007, a leaked internal memo written by founder Howard Schultz showed that he recognized... View Details
Keywords: by John Quelch; Retail
  • 14 Feb 2023
  • Research & Ideas

When a Vacation Isn’t Enough, a Sabbatical Can Recharge Your Life—and Your Career

time when some companies are pushing employees to think of themselves as little more than a cog in a wheel. “Americans see business as very much like Elon Musk sleeping under his desk, not Steve Jobs View Details
Keywords: by Michael Blanding
  • 20 Dec 2018
  • Research & Ideas

Most Popular Stories and Research Papers of 2018

from Anywhere or Co-locate? Autonomy versus Learning Effects at the United States Patent Office This study of a real firm presents robust econometric evidence that "work from anywhere" organizational policies can have positive... View Details
Keywords: by Sean Silverthorne
  • 06 May 2024
  • Research & Ideas

The Critical Minutes After a Virtual Meeting That Can Build Up or Tear Down Teams

Virtual meetings have become the standard for global and hybrid team communication, but what happens when the call ends? Participants who are in the same room keep talking—and the tone of those conversations can dramatically impact team dynamics over time, says new... View Details
Keywords: by Michael Blanding
  • 06 Jun 2007
  • Research & Ideas

Behavioral Finance—Benefiting from Irrational Investors

new shares you suddenly own of a company that you never intended to buy in the first place? Logic suggests that you would be likely to sell those shares. But research by Associate Professor Malcolm Baker, Professor Joshua Coval, and... View Details
Keywords: by Julia Hanna
  • August 2022
  • Article

What Makes a Good Image? Airbnb Demand Analytics Leveraging Interpretable Image Features

By: Shunyuan Zhang, Dokyun Lee, Param Vir Singh and Kannan Srinivasan
We study how Airbnb property demand changed after the acquisition of verified images (taken by Airbnb’s photographers) and explore what makes a good image for an Airbnb property. Using deep learning and difference-in-difference analyses on an Airbnb panel dataset... View Details
Keywords: Sharing Economy; Airbnb; Property Demand; Computer Vision; Deep Learning; Image Feature Extraction; Content Engineering; Property; Marketing; Demand and Consumers
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  • June 2022 (Revised January 2023)
  • Case

Buurtzorg

By: Ethan Bernstein, Tatiana Sandino, Joost Minnaar and Annelena Lobb
As co-founders of home nursing company Buurtzorg, Jos de Blok and Gonnie Kronenberg prized both self-management and organizational learning. Buurtzorg’s 10,000 nurses across 950 neighborhood nursing teams in the Netherlands were empowered to manage themselves, both in... View Details
Keywords: Healthcare; Best Practices; Best Practices Transfer; Flat Organization; Self-Managed Organizations; Self-Managed Teams; Organizational Learning; Knowledge Management; Learning; Management Practices and Processes; Human Resources; Communication; Organizational Structure; Organizational Design; Organizational Change and Adaptation; Groups and Teams; Networks; Health Industry; Netherlands; Europe
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  • 02 Sep 2008
  • Research & Ideas

Indulgence vs. Regret: Investing in Future Memories

the indulgence scale; their assessment supported Keinan's findings.) "It's possible to motivate consumers to indulge and enjoy themselves by simply asking them what they think they will regret 10 years... View Details
Keywords: by Julia Hanna
  • 03 Jan 2011
  • Research & Ideas

Most Popular Articles of 2010

dispersed around the globe. But the one theme that has attracted the most HBS Working Knowledge readers over our 11-year history is how to improve personal leadership skills. A third of the articles on this page relate to improving work performance View Details
Keywords: by Staff
  • 30 Apr 2021
  • Research & Ideas

Why Anger Makes a Wrongly Accused Person Look Guilty

researchers were inspired to investigate the link between anger and guilt five years ago after discussing true crime documentaries and the dynamics of the falsely accused being interviewed by police. “As behavioral scientists, we wondered... View Details
Keywords: by Michael Blanding
  • 05 May 2008
  • Research & Ideas

Connecting with Consumers Using Deep Metaphors

language of thought and expression. It is a language that marketers must learn to speak if they are to understand and connect meaningfully with their customers. Q: How did you become fascinated by deep... View Details
Keywords: by Martha Lagace; Consumer Products
  • 11 May 2009
  • Research & Ideas

The IT Leader’s Hero Quest

and ultimately an excellent journey to learning effective leadership skills in The Adventures of an IT Leader (Harvard Business Press). According to the novel's creators, a fictional approach allowed them to blend real-life incidents they... View Details
Keywords: by Martha Lagace
  • 16 Feb 2024
  • Research & Ideas

Is Your Workplace Biased Against Introverts?

also need to learn to praise employees for their passion, not just for how they express it, such as by working overtime, Jachimowicz says. The risk of hailing employees for these “performative” aspects of... View Details
Keywords: by Ben Rand

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