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Publications

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  • 01 Dec 2009
  • News

Losing Our Competitive Edge

critical components of solar panels, among others. How did this happen? A big part of the reason is the outsourcing of development and manufacturing work to companies abroad. The result: a damaging... View Details
Keywords: Gary P. Pisano; Manufacturing
  • April 2024 (Revised July 2024)
  • Case

Unleashing Human Magic at Best Buy

By: Leonard A. Schlesinger, Sunil Gupta and Amram Migdal
The case examines the transformation of Best Buy under CEO Hubert Joly's leadership from 2012. Facing significant business challenges, including competition from online and physical retailers, Joly implemented the "Renew Blue" turnaround strategy, which focused on... View Details
Keywords: Change Management; Transformation; Transition; Communication Intention and Meaning; Communication Strategy; Customer Focus and Relationships; Health Care and Treatment; Digital Transformation; Digital Strategy; Job Cuts and Outsourcing; Labor; Leadership Development; Leadership Style; Leading Change; Management Practices and Processes; Management Style; Business or Company Management; Crisis Management; Mission and Purpose; Organizational Change and Adaptation; Organizational Culture; Failure; Success; Personal Development and Career; Strategic Planning; Adaptation; Competition; Alignment; Business Strategy; Retail Industry; Minneapolis; Minnesota; United States
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  • 01 Mar 2011
  • News

The Path to Economic Revival

high-efficiency lighting will be from those same regions of the world, primarily Taiwan, South Korea, and China. Could semiconductor makers have foreseen that outsourcing one day would hurt the country’s... View Details
Keywords: Roger Thompson; Manufacturing
  • Person Page

Media

Media

This lists media reports covering my firm dollarDEX Investments or me (or my colleagues), or columns written by me (or my colleagues). There are all... View Details

  • 01 Nov 2024
  • In Practice

Layoffs Surging in a Strong Economy? Advice for Navigating Uncertain Times

announced staff cuts in reaction to slowing or declining demand. US government data from October suggests that employers remain cautious, adding just 12,000 new positions in the month as unemployment remained steady at 4.1 percent, edging... View Details
Keywords: by Rachel Layne; Technology; Information Technology
  • 26 May 2009
  • Research & Ideas

Improving Market Research in a Recession

the do-it-yourself approach rather than outsourcing to a market research firm is attractive in a cost-cutting era, but you risk getting no more than what you pay for. The opinions of convenience sample of an enthusiastic online brand... View Details
Keywords: by John Quelch
  • 23 Feb 2009
  • Research & Ideas

Creative Entrepreneurship in a Downturn

luxuries. After all, just because consumers are cutting back doesn't mean that they do not still enjoy products that give them pleasure and entertainment—or even distraction from the difficult times around... View Details
Keywords: by Martha Lagace
  • April 2025 (Revised April 2025)
  • Case

JPMorganChase: Leadership in the Age of GenAI

By: Iavor I. Bojinov, Karim R. Lakhani and David Lane
This case study examines JPMorgan Chase's (JPMC) journey in adopting and implementing Generative AI (GenAI) following the release of ChatGPT. It outlines JPMC's initial cautious approach focused on data security, followed by strategic investments in internal platforms... View Details
Keywords: Banks and Banking; Governance Controls; Information Technology; AI and Machine Learning; Analytics and Data Science; Cybersecurity; Digital Platforms; Digital Transformation; Information Management; Information Infrastructure; Technology Adoption; Job Cuts and Outsourcing; Knowledge Management; Knowledge Sharing; Leading Change; Growth and Development Strategy; Marketing; Product Development; Performance Improvement; Customization and Personalization; Financial Services Industry; United States
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  • 19 Jan 2010
  • Sharpening Your Skills

Sharpening Your Skills: Managing the Economic Crisis

companies lose when they cut corporate giving? How Do I Lead In A Crisis? 7 Lessons for Navigating the Storm Leading in crisis requires a combination of skills and behaviors—personal View Details
Keywords: by Staff
  • 17 Jul 2017
  • Op-Ed

Op-Ed: As America Recedes from Global Leadership, Its CEOs are Stepping Up

As America recedes from global leadership under President Donald Trump’s “America First” policies, a new generation of business statesmen is stepping up to take on global issues of monumental importance: global trade, climate change, job... View Details
Keywords: by Bill George
  • 22 May 2007
  • First Look

First Look: May 22, 2007

formal models and theory can account for important aspects of software design evolution in large-scale systems. Download the paper: http://www.hbs.edu/research/pdf/07-081.pdf From Outsourcing to Global... View Details
Keywords: Martha Lagace
  • 01 Jun 2012
  • News

Bringing ‘Global’ Back Home

order to build and grow teams that they understand and can help motivate over time to deliver.” Now back in Dearborn, Michigan, Fields works with what’s become an emerging and... View Details
Keywords: Garry Emmons; Transportation Equipment Manufacturing; Manufacturing
  • 14 May 2013
  • Blog Post

“What does it take for us to support our beliefs?” – Johnny Bowman

effective actions to push for significant reforms for a host of reasons. Some of these reasons are insurmountable, but many are not. With this problem in mind I quit my previous job to learn how to code full-time View Details
Keywords: Technology
  • 01 Mar 2011
  • News

Making Their Way

Michael Ward (MBA ’76) grew up in blue-collar Baltimore. As a kid, he racked balls and collected customers’ money at Club Ritchie Billiards, his father’s pool hall; when he was older, he took summer jobs in... View Details
Keywords: Garry Emmons; Electrical Equipment, Appliance, and Component Manufacturing; Electrical Equipment, Appliance, and Component Manufacturing; Electrical Equipment, Appliance, and Component Manufacturing; Electrical Equipment, Appliance, and Component Manufacturing; Electrical Equipment, Appliance, and Component Manufacturing; Electrical Equipment, Appliance, and Component Manufacturing
  • 27 Apr 2009
  • Research & Ideas

Building Businesses in Turbulent Times

crisis as a disrupter to the status quo and look for areas of pain. In fact, cost cutting and restructuring are simply the first steps in repositioning View Details
Keywords: by Staff
  • September 2010 (Revised January 2012)
  • Case

Emergia: Driving Profitability on Help Desk Contracts

Emergia wants to keep its customer happy with its contact center service, but the margins on the help desk contract are dangerously low. Can Miguel Neira, the COO, increase margins while preserving the customer relationship? View Details
Keywords: Customer Relationship Management; Customer Satisfaction; Profit; Job Cuts and Outsourcing; Management Analysis, Tools, and Techniques; Service Operations; Performance Capacity; Performance Evaluation; Mathematical Methods; Service Industry
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  • 16 Dec 2014
  • First Look

First Look: December 16

Publications December 2014 Management Science When Performance Trumps Gender Bias: Joint Versus Separate Evaluation By: Bohnet, Iris, Alexandra van Geen, and Max Bazerman Abstract—We examine a new intervention to overcome gender biases in... View Details
Keywords: Sean Silverthorne
  • 30 Oct 2012
  • First Look

First Look: October 30

Michael W. Toffel Publication:Organization Science (forthcoming) Abstract Governments and other organizations often outsource activities to achieve cost savings from market competition. Yet such benefits are... View Details
Keywords: Sean Silverthorne
  • 10 Feb 2003
  • Research & Ideas

Women at Work

a part-time, off-career job in HR for one year. Then, if and when things were under control, she could come back and see clients again. Kara Gruver Though it seemed like a step... View Details
Keywords: by Wendy Guild
  • 03 Oct 2005
  • What Do You Think?

What’s the Future of Globally Organized Labor?

competency and its ability to move up the value chain that will allow it to share the positive gains. If labor tries the old tactic of strikes, management will just outsource the staff from somewhere else... View Details
Keywords: by James Heskett