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  • 23 Dec 2002
  • Research & Ideas

Partnering and the Balanced Scorecard

propositions that lead customers to do more business and at higher margins with the company Innovation and excellence in products, services, and processes The capabilities and alignment of employees and... View Details
Keywords: by Robert S. Kaplan & David P. Norton
  • 14 Apr 2003
  • Research & Ideas

Pay-for-Performance Doesn’t Always Pay Off

Ideal Laboratory In the early 90s, Hewlett-Packard seemed a perfect setting for innovations in pay. A so-called "built-to-last" company, it was highly decentralized... View Details
Keywords: by Martha Lagace
  • 02 Aug 2016
  • First Look

August 2, 2016

Healthcare Partners Inc. (DaVita), in August 2013. The two would discuss whether Golomb should lead a new DaVita venture, Paladina Health (Paladina), which operated a network of primary care clinics. DaVita... View Details
Keywords: Sean Silverthorne
  • 15 Aug 2005
  • HBS Case

Classic Cases Live On at HBS

reading in a trade publication about Benihana's innovative and efficient use of labor and layout to lower costs and facilitate customer turnaround times, Professor Earl Sasser produced the Benihana case... View Details
Keywords: by Garry Emmons
  • 14 Feb 2012
  • First Look

First Look: February 14

  PublicationsTeaming: How Organizations Learn, Innovate, and Compete in the Knowledge Economy Author:Amy C. Edmondson Publication:Jossey-Bass, in press Abstract Continuous improvement, understanding complex... View Details
Keywords: Carmen Nobel
  • 08 Jul 2008
  • First Look

First Look: July 8, 2008

for positions of international leadership in research and education. Bargains-then-ripoffs: Innovation, Pricing and Lock-in in Enterprise Software Author:Ian Larkin Periodical:Best Paper Proceedings of the... View Details
Keywords: Martha Lagace
  • 06 Dec 2011
  • First Look

First Look: Dec. 6

identity work, we reveal the gender dynamics involved in becoming a leader, offer a theoretical rationale for teaching leadership in women-only groups, and suggest design and View Details
Keywords: Sean Silverthorne
  • 22 May 2020
  • In Practice

Post-COVID Health Care: More Screens, Less Red Tape?

of (systemic) invention. The opportunity, therefore, is to start reinventing the future health care delivery system that will sustainably deliver prevention and sick care in a post-COVID world. Amy C.... View Details
Keywords: by Danielle Kost
  • 17 Sep 2013
  • First Look

First Look: September 17

Economics Prizes, Publicity, and Patents: Non-Monetary Awards as a Mechanism to Encourage Innovation By: Moser, Petra, and Tom Nicholas Abstract—This paper exploits the selection of prize-winning technologies among exhibitors at the... View Details
Keywords: Sean Silverthorne
  • 18 Oct 2011
  • First Look

First Look: October 18

involuntarily closed for overdraft activity may have limited or no access to the formal banking system. In the period 2000 through 2005, there were approximately 30 million checking accounts reportedly closed for excessive overdrafting.... View Details
Keywords: Sean Silverthorne
  • 19 Jul 2011
  • First Look

First Look: July 19

Africa, Nike has decided to change its target market focus and to use digital and social media platforms to connect more extensively with consumers. In addition, Nike plans to launch innovative new boots and... View Details
Keywords: Sean Silverthorne
  • 20 Jul 2010
  • First Look

First Look: July 20

the role of bottlenecks and constraints in sparking innovations in business models by the creative entrepreneur. Purchase this... View Details
Keywords: Martha Lagace
  • 15 Dec 2015
  • First Look

December 15, 2015

https://www.hbs.edu/faculty/Pages/item.aspx?num=50234 December 2015 Harvard Business Review What Is Disruptive Innovation? By: Christensen, Clayton M., Michael Raynor, and Rory McDonald Abstract—For the past 20 years, the theory of disruptive View Details
Keywords: Carmen Nobel
  • July 2002 (Revised April 2003)
  • Case

QuickMedx Inc.

By: Richard M.J. Bohmer and Jonathan P Groberg
QuickMedx has created a chain of small kiosks, located in drugstores and shopping malls in the Minneapolis area, that cater to patients with a limited range of very simple primary care conditions. Service is rapid and cheap and patients wait only a few minutes to be... View Details
Keywords: Health Care and Treatment; Decision Making; Disruptive Innovation; Expansion; Service Delivery; Business Processes; Design; Management; Health Industry
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  • 17 Apr 2012
  • First Look

First Look: April 17

interviews of over 80 individuals from 6 service delivery units and 8 support departments that provide them with equipment and supplies, we find that a lack of interconnectedness among interdependent departments-rather than errors or... View Details
Keywords: Carmen Nobel
  • 05 Jul 2016
  • First Look

July 5, 2016

individuals to find their own excuses. Additional results document heterogeneity in such behavior; the expectation of the ask is particularly detrimental to prosocial behavior among females and those with less previous support of the... View Details
Keywords: Sean Silverthorne
  • 06 Oct 2015
  • First Look

October 6, 2015

Science and Innovation Task Shifting in Surgery: Lessons from an Indian Heart Hospital By: Gupta, Budhaditya, Robert S. Huckman, and Tarun Khanna Abstract—We present a case study that illustrates task... View Details
Keywords: Sean Silverthorne
  • 07 Aug 2018
  • First Look

New Research and Ideas, August 8, 2018

https://www.hbs.edu/faculty/Pages/item.aspx?num=53835 July–August 2018 Journal of Healthcare Management Using Time-Driven Activity-Based Costing to Model the Costs of Various Process-Improvement Strategies in... View Details
Keywords: by Sean Silverthorne
  • 19 Sep 2017
  • First Look

First Look at New Research and Ideas, September 19

in the pharmaceutical industry and lessen the strain both on patients and the healthcare system as a whole. However, doing so would require the company to raise capital, strengthen its sales force, and... View Details
Keywords: Sean Silverthorne
  • 18 Aug 2009
  • First Look

First Look: August 18

and physical therapists. The Center was created to address what its founder, James Weinstein, M.D., saw as the uncoordinated and inefficient delivery of spinal care in the United States. The Center... View Details
Keywords: Martha Lagace

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