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  • 20 Jul 2009
  • Research & Ideas

Markets or Communities? The Best Ways to Manage Outside Innovation

Gamble and IBM have learned to do this—others can learn as well. In a similar way there is concern about loss of secrecy. The reality in most industries is that most firms have a reasonably good idea about the core products, services, and... View Details
Keywords: by Sean Silverthorne; Technology
  • 08 Jun 2009
  • Research & Ideas

The Return of the Salesman

products with new inventions. But a strong sales force could also create a barrier to entry as in the case of IBM. Tom Watson himself noted that even though IBM did not always have the most innovative products, the company succeeded... View Details
Keywords: by Sean Silverthorne; Retail
  • 01 Oct 2002
  • News

Class Notes Extra

Bulletin hadn't heard from Mark Smith for several years, but when his section secretary finally tracked him down, the news was all good. Those who know the New Jersey native may remember he joined IBM in Denver after graduation and... View Details
  • 06 Jun 2005
  • Research & Ideas

Don’t Listen to “Yes”

organizational culture and identify its barriers to decision making? A: Indecision can cripple an organization, and it comes in several different forms. Lou Gerstner coined the phrase "culture of no" to describe the situation he inherited at View Details
Keywords: by Martha Lagace
  • 01 Dec 1996
  • News

An Entrepreneurial Journey

software to protect customers' computer files from the threatened disaster. Such "utilities software" is the brainchild of Peter Norton (13th OPM), the founder of Peter Norton Computing Inc., which merged in 1990 with Symantec Corp. Originally a computer programmer,... View Details
  • 11 May 2017
  • News

Going with the Flow

for being the top field-hockey school in the country. Its premed program was also highly respected, and Fisher, who was majoring in biophysics, realized she had to make a choice. She chose science but ultimately deferred her medical school acceptance, instead taking a... View Details
Keywords: Robert S. Benchley
  • 12 Oct 1999
  • Research & Ideas

Confronting the Challenges that Face Bricks-and-Mortar Stores

checkout counter. Similarly, IBM developed a video camera that could recognize a retailer's best customers as they walked into the store so that salespeople could offer outstanding personalized service. Unfortunately, shoppers felt it was... View Details
Keywords: by Raymond Burke; Retail
  • 07 Sep 2011
  • First Look

First Look: Sept. 7

case:http://cb.hbsp.harvard.edu/cb/product/212006-PDF-ENG IBM China Development Lab Shanghai: Capability by Design Willy Shih, Kamen Bliznashki, and Fan ZhaoHarvard Business School Case 611-055 When IBM... View Details
Keywords: Sean Silverthorne
  • Web

Case Method 100 Years | Baker Library

by Professor James McKenney. 1964 Case Method Enters Digital Era The first computer at HBS, an IBM 1401, is installed on campus. Part of the computer’s purpose is supporting “business games,” a new facet of case teaching. 1964 to 1965... View Details
  • 22 Mar 2010
  • Research & Ideas

One Strategy: Aligning Planning and Execution

Established enterprises have customer relationships, channels to market, technical capabilities, critical data and information about consumers, along with a myriad other factors that will increase the impact of any innovation they come up with. Apple, Microsoft,... View Details
Keywords: by Sean Silverthorne; Video Game; Web Services
  • 06 Nov 2018
  • First Look

New Research and Ideas, November 6, 2018

intellectual-property lawsuits by practicing entities (e.g., IBM and Intel) nor of any other type of litigation against firms. We find further suggestive evidence of NPE opportunism: targeting of firms that have reduced ability to defend... View Details
Keywords: Dina Gerdeman
  • 28 Apr 2009
  • First Look

First Look: April 28, 2009

the conception, development, and implementation of the Corporate Services Corps (CSC), an international community service assignment for high-potential IBM employees. The year 2008 was the pilot year of the CSC program, and 100 of IBM's... View Details
Keywords: Martha Lagace
  • 28 Apr 2010
  • Research & Ideas

Earth Day Reflections

to be more sustainable. IBM has put an enormous amount of time and energy behind its "A Smarter Planet" initiative. And Unilever's leadership team has announced publically that it plans to double the size of the company—a 40... View Details
Keywords: by Staff
  • 23 Feb 2009
  • Research & Ideas

Creative Entrepreneurship in a Downturn

acquisition and retention, costs and productivity, firm scope, pricing, growth platforms, etc. Some of the finest examples of business model innovations, whether it is IBM's outsourcing of key elements of the IBM PC or Salesforce.com's... View Details
Keywords: by Martha Lagace
  • 12 Apr 2004
  • Research & Ideas

Operations and the Competitive Edge

appointment to the Harvard Faculty in 1966, Hayes worked for IBM and McKinsey & Company. He is currently the School's Philip Caldwell Professor of Business Administration, Emeritus. Martha Lagace: You write in the book that many... View Details
Keywords: by Martha Lagace
  • 10 May 2011
  • First Look

First Look: May 10

Business School Supplement 311-031 Sam Palmisano became CEO of IBM in 2002. He dramatically energized the organization through portfolio changes and a values driven approach to managing the company. The "Day 1" case describes... View Details
Keywords: Sean Silverthorne
  • 29 Nov 2004
  • Research & Ideas

Caves, Clusters, and Weak Ties: The Six Degrees World of Inventors

like MIT could not coalesce around DEC, as they did out in Silicon Valley with IBM and Stanford. Perhaps most importantly, our work and more recent work on knowledge diffusion demonstrates that knowledge flows along these collaborative... View Details
Keywords: by Sara Grant; Publishing
  • 21 Oct 2014
  • First Look

First Look: October 21

Perspective Leading Proactive Punctuated Change By: Tushman, Michael, Charles O'Reilly, and Bruce Harreld Abstract—This chapter focuses on leading proactive punctuated change. Based on the institutional and organizational change literatures and our extended involvement... View Details
Keywords: Sean Silverthorne
  • 09 Aug 2011
  • First Look

First Look: August 9

Cases & Course MaterialsLeading by Values: Sam Palmisano and IBM William W. GeorgeHarvard Business School Case 411-097 An abstract is unavailable at this time. Purchase this case:http://cb.hbsp.harvard.edu/cb/product/411097-PDF-ENG... View Details
Keywords: Sean Silverthorne
  • 12 Apr 2011
  • First Look

First Look: April 12

facts. Download the paper: http://www.hbs.edu/research/pdf/11-101.pdf Cases & Course Materials Leaders Who Make a Difference: Sam Palmisano's Smarter IBM: Day 1 Joseph L. Bower and Sonja Ellingson HoutHarvard Business School Case 311-030 Sam Palmisano became CEO of... View Details
Keywords: Sean Silverthorne