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  • September 2006 (Revised January 2008)
  • Case

Providian Financial Corporation

By: John R. Wells
On October 3, 2005, Washington Mutual acquired Providian Financial Corporation, the ninth-largest credit card issuer in the U.S., for $6.5 billion. At the time, Providian had approximately 10 million customer relationships and a balance of $18.6 billion. For some... View Details
Keywords: Mergers and Acquisitions; Restructuring; Customer Relationship Management; Insolvency and Bankruptcy; Credit Cards; Organizational Change and Adaptation; Financial Services Industry; United States
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  • 01 Jun 2020
  • News

Effective Communication in the Age of Zoom

Subscribe on iTunes Subscribe on Spotify More Skydeck episodes “I think now we're learning more about a deeper level of talking and communicating, which is around connecting. And that's in the realm of... View Details
Keywords: Zoom
  • 1998
  • Book

Global Climate Change: A Senior Level Dialogue at the Intersection of Economics, Strategy, Technology, Science, Politics and International Negotiation

By: Andrew J. Hoffman
Based on the 1997 conference organized by the Kellog Environmental Research Center and sponsored by the Kellogg Graduate School of Management, Northwestern University, Global Climate Change presents the views of key players in the debate over global climate change... View Details
Keywords: Climate Change; Policy; Goals and Objectives; International Relations
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  • 2012
  • Chapter

Sustainable Cities: Oxymoron or the Shape of the Future?

By: Robert G. Eccles, Annissa Alusi, Amy C. Edmondson and Tiona Zuzul
Two trends are likely to define the 21st century: threats to the sustainability of the natural environment and dramatic increases in urbanization. This paper reviews the goals, business models, and partnerships involved in eight early "ecocity" projects to begin to... View Details
Keywords: Environmental Sustainability; City; Urban Development; Infrastructure; Housing; Urban Scope; Business Ventures; Business Model; Green Technology Industry
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  • 2008
  • Book

Revisiting Rental Housing: Policies, Programs, and Priorities

By: Nicolas P. Retsinas and Eric S. Belsky
Rental housing is increasingly recognized as a vital housing option in the United States. Yet government policies and programs continue to grapple with widespread problems, including affordability, distressed urban neighborhoods, poor-quality housing stock,... View Details
Keywords: Governing Rules, Regulations, and Reforms; Policy; Government and Politics; Housing; Renting or Rental; Problems and Challenges; United States
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  • Web

The Art of American Advertising: 1865 - 1910

Education Alumni Baker Library Historical Collections Visual Resources More Exhibits Exhibition Gallery Research Links Site Credits The Art of American Advertising 1865 - 1910 National Markets Advertising Products Trade Catalogs Trade... View Details
  • Web

Trade Catalogs - The Art of American Advertising

Education Alumni Baker Library Historical Collections Visual Resources More Exhibits Exhibition Gallery Research Links Site Credits The Art of American Advertising: Trade Catalogs National Markets Advertising Products Trade Catalogs Trade... View Details
  • November 1997 (Revised March 2004)
  • Case

Ft. Myers Eldercare

By: William J. Poorvu and Arthur I Segel
A developer attempts to get into the elderly housing business. The case reviews the various elderly housing options, how they differ from one another, and how the industry differs from other types of real estate. View Details
Keywords: Housing; Age; Real Estate Industry; Florida
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  • September 2016
  • Case

Financial Services at Falabella (A)

By: C. Fritz Foley and Agustin M. Hurtado
In 2010, the board and senior management team of Falabella, a leading retailer with operations throughout Latin America, faced choices about what to do with its financial services division. More than 4.5 million customers had CMR credit cards that could be used in... View Details
Keywords: Consumer Credit; Financial Institutions; Personal Finance; Financial Management; Financial Strategy; Corporate Strategy; Banking Industry; Retail Industry; Latin America; Chile; Argentina; Colombia; Peru
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  • 28 Apr 2021
  • Research & Ideas

Remote Workers Spend More on Housing. Do They Deserve Higher Pay?

To executives expecting to save on office space when some employees continue working remotely post-pandemic: Not so fast. Makeshift desks and kitchen tables have sufficed for many people working from home to avoid COVID-19. However, permanently remote workers tend to... View Details
Keywords: by Kristen Senz
  • 02 Aug 2010
  • Research & Ideas

Modern Indian Art: The Birth of a Market

Creation of valuation metrics: This part of the process took place among the commercial players in the ecosystem. In order to generate trade in the art, auction houses... View Details
Keywords: by Sean Silverthorne
  • 02 Sep 2002
  • Research & Ideas

The Role of Government When All Else Fails

consumers to producers, has dramatically influenced the calculus of production in a large number of industries. Our federal disaster relief policy, meanwhile, has likely affected View Details
Keywords: by Laura Linard
  • February 2007 (Revised May 2008)
  • Supplement

Bancaja: Developing Customer Intelligence (B)

In 1996, CEO Fernando Garcia Checa wanted to make customer analytics a part of Bancaja's new strategy. Bancaja, a savings bank based in Valencia, Spain, was expanding and wanted to exploit customer information to increase commercial effectiveness. At the same time, it... View Details
Keywords: Customer Relationship Management; Credit Cards; Analytics and Data Science; Knowledge Use and Leverage; Marketing Strategy; Banking Industry; Spain
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  • Web

Harvard and the Legacy of Slavery | About

Glass’s active promulgation of segregationist policies, including poll taxes and literacy requirements that prevented many thousands of Black citizens from voting, that led us to rename the View Details
  • 04 Jun 2018
  • Research & Ideas

Think of it as Professors in Cars Having Coffee

designed to make sure the executive office doesn’t have too much power.” Ep 15: Brainstorming the Affordable Housing Dilemma Desai: “There is a very real, genuine market failure. I think the answer is the government provides View Details
Keywords: by Sean Silverthorne; Education; Entertainment & Recreation
  • 22 Sep 2010
  • News

Apartment construction on the rise

  • 02 Jan 2018
  • Op-Ed

'Dear Working Knowledge'--Our Favorite Reader Comments of the Year

did against precious metals? I argue that they do. By and large all cryptocurrencies possess all of our favorite qualities in an electronic currency: speed of transaction, ease View Details
Keywords: by Sean Silverthorne
  • 16 Jun 2019
  • News

The Real Story of How Virginia Won Amazon’s HQ2

Keywords: Administration of Housing Programs, Urban Planning, and Community Development; Administration of Housing Programs, Urban Planning, and Community Development
  • 28 Jun 2017
  • Research & Ideas

Minimum Wage Hikes Drive (Lousy) Restaurants Out of Business

Minimum wage hikes can drive poor-quality restaurants out of business. (Source: AndresCalle) A hike in the minimum wage can push restaurants out of business—but mainly the less desirable establishments... View Details
Keywords: by Dina Gerdeman; Food & Beverage
  • 11 Mar 2024
  • Blog Post

ClimateCAP and the Bonus of Climate Educator Collaboration

In addition to the “wow” factor popping from the sheer volume of climate-smart MBA students from 39 schools at the 2024 ClimateCAP Summit in Ann Arbor this February, the chance to interact with staff and faculty peers from across these... View Details