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Blog | Social Enterprise | Harvard Business School

Filter Results: (221) Submit Author Types Alumni HBS Staff SE Practitioners SEI Faculty SEI Team Students Topics Alumni for Impact Alumni Programs Arts Business for Social Impact Business School Executive Education Faculty Research Future... View Details

20 Apr 2015
Research & Ideas

The 5 Strategy Rules of Bill Gates, Andy Grove, and Steve Jobs

envision a world in which there was a computer on every desk at a time when personal computers didn't exist. But he also realized that the way to capitalize on that future was to focus his energies on... View Details

Keywords: by Michael Blanding; Computer

15 May 2012
First Look

First Look: May 15

demonstrate, a coordination perspective helps resolve some empirical puzzles, but it also represents a challenge to received wisdom grounded in the salience of cooperation. To stimulate future research, we discuss alternative... View Details

Keywords: Carmen Nobel

20 Sep 2010
Research & Ideas

Power Posing: Fake It Until You Make It

acceptable in Korea or Japan, for example, and expects to focus on this question in future research. Warmth Versus Competence It ultimately boils down to how we connect to one another. In general, she says,... View Details

Keywords: by Julia Hanna

April 2006 (Revised October 2006)
Case

Best Buy Co., Inc.: Customer-Centricity

By: Rajiv Lal, Carin-Isabel Knoop and Irina Tarsis

With FY2005 sales of $27.3 billion, Richfield, Minn.-based Best Buy Co., Inc. was the leading retailer of consumer electronics, home-office products, and related services in North America. Its operations included the distinct store formats Best Buy, Future Shop in... View Details

Keywords: Customer Focus and Relationships; Service Operations; Business Earnings; Financial Crisis; Failure; Business Model; Leadership; Segmentation; Value Creation; Electronics Industry; United States; Canada; Mongolia

Citation

Educators

Purchase

14 Jul 2008
Research & Ideas

HBS Cases: Reforming New Orleans Schools After Katrina

good education entrepreneurship case is the same as with any case—is there a decision point or managerial tension that students can struggle through together in the class discussion? NSNO developed a strategy to focus on a subset of... View Details

Keywords: by Sarah Jane Gilbert; Education

16 Jun 2020
Research & Ideas

Your Customers Have Changed. Here's How to Engage Them Again.

producers, and writers whose jobs are affected by COVID—making Netflix the likely preferred destination for future work by creatives. Walmart is paying suppliers more quickly. Costco, Whole Foods, and Dollar General introduced shopping... View Details

Keywords: by Rohit Deshpandé, Ofer Mintz, and Imran S. Currim; Retail; Service

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Business History - Faculty & Research

Ultimately, the Godcharles ruling enshrined the specialness of workingmen's labor contracts and rejected the use of equity principles to justify contract regulations, but the controversy also informed future labor strategies, especially... View Details

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Alumni Engagement | Social Enterprise | Harvard Business School

this excerpt from Managing the Future of Work, Stephen Moret (MBA 2011) discusses the root ca... Re: Stephen Moret (MBA 2001); Joseph B. Fuller (Professor of Management Practice); William R. Kerr (Dimitri V. D'Arbeloff - MBA Class of 1955... View Details

20 Nov 2017
Research & Ideas

How Independent Bookstores Have Thrived in Spite of Amazon.com

Click HereIndependent bookstores provide a story of hope by focusing on core values that include community, curation, and convening. (Video by Amelia Kunhardt) When Amazon.com burst onto the nascent online retail scene in 1995, the future... View Details

Keywords: by Carmen Nobel (with video by Amelia Kunhardt); Retail

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Curriculum - Business & Environment

and be a model for future businesses. Raya Partners: Profitability and Purpose TXU (A): Powering the Largest Leveraged Buyout in History Key concepts: Corporate strategy This case is designed to support a lively discussion about the... View Details

09 Dec 2019
Research & Ideas

Identify Great Customers from Their First Purchase

Using information collected during a customer’s first purchase, a new marketing tool that leverages machine learning technology can provide firms with valuable predictions about the customer’s future behavior, says Eva Ascarza, a... View Details

Keywords: by Kristen Senz; Retail; Service

25 Jul 2023
Blog Post

Malcolm McClain (MBA/MPP 2023) Named First RISE Career Fellow

helping to shape the future growth of our company, as we focus on wealth-building to dramatically uplift Black and Brown communities and address racial inequities in America.” “Through the RISE Career Fellow... View Details

21 Feb 2018
Research & Ideas

When a Competitor Abandons the Market, Should You Advance or Retreat?

test results, changing market conditions, deteriorating financials of the host company, or escalating project costs. Krieger chose to focus on drug development, in part, because in the United States companies follow a well-defined,... View Details

Keywords: by Rachel Layne; Pharmaceutical; Health

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Women’s Leadership Summit - Alumni

lines. By sharing insights and fostering connections, attendees left inspired and united in their shared commitment to transforming organizational practices and shaping a collective future for women’s leadership. Read more . Select... View Details

23 Jan 2024
News

A Wide Net

Growing up in Mumbai, Navroz Udwadia (MBA 2005) spent most of his time on the tennis court, where he was an internationally ranked athlete. Today, as cofounder and partner of Alpha Wave, a global investment group with a multibillion-dollar stake in India’s startup... View Details

Keywords: April White

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Projects - Race, Gender & Equity

Hosted by Maggie Sanchez, MBA 1990, this three-video series aims to stir visionary thinking and illuminate key ideas on how to create meaningful change. Pathways to a Just Digital Future This joint project of the Race, Gender & Equity... View Details

2009
Chapter

Creating Superior Customer Value in a Connected World

By: Ranjay Gulati

"In the early twenty-first century, customers are more demanding than ever, and difficult economic times make them all the more so. As customers tighten their wallets and increase their demands, firms face greater pressure to provide superior customer value. Reducing... View Details

Keywords: Customer Satisfaction; Customer Value and Value Chain; Consumer Behavior; Product Design; Social and Collaborative Networks; Value Creation