Future Focus - Publications - Faculty & Research

11 Jul 2019
Sharpening Your Skills

Deconstructing 'Customer Experience'

growing pains in 2007, founder Howard Schultz realized its unique customer experience was broken. The State of Customer Service LeadershipThe economic future of the country is largely in the hands of those who lead our service... View Details

Keywords: by Sean Silverthorne; Retail; Service

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Aligning Reimbursement with Value - Institute For Strategy And Competitiveness

lengthier times to payment. Once IT systems can support bundled reimbursement, sending a single bill and processing a single claim will dramatically reduce the administrative costs of fee-for-service billing. Billing systems of the future... View Details

20 Apr 2015
Research & Ideas

The 5 Strategy Rules of Bill Gates, Andy Grove, and Steve Jobs

envision a world in which there was a computer on every desk at a time when personal computers didn't exist. But he also realized that the way to capitalize on that future was to focus his energies on... View Details

Keywords: by Michael Blanding; Computer

15 May 2012
First Look

First Look: May 15

demonstrate, a coordination perspective helps resolve some empirical puzzles, but it also represents a challenge to received wisdom grounded in the salience of cooperation. To stimulate future research, we discuss alternative... View Details

Keywords: Carmen Nobel

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Blog | Social Enterprise | Harvard Business School

Filter Results: (228) Submit Author Types Alumni HBS Staff SE Practitioners SEI Faculty SEI Team Students Topics Alumni for Impact Alumni Programs Arts Business for Social Impact Business School Executive Education Faculty Research Future... View Details

30 May 2024
News

How to Have Effective Conversations

and the official was fired, but it set off this real firestorm within the company. And Reed Hastings, the CEO of Netflix, it would've been very natural for him to say, okay, look, we're not going to talk about race at work. That doesn't belong here, let's keep politics... View Details

09 Dec 2019
Research & Ideas

Identify Great Customers from Their First Purchase

Using information collected during a customer’s first purchase, a new marketing tool that leverages machine learning technology can provide firms with valuable predictions about the customer’s future behavior, says Eva Ascarza, a... View Details

Keywords: by Kristen Senz; Retail; Service

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Alumni Engagement | Social Enterprise | Harvard Business School

half of college grads are underemployed. In this excerpt from Managing the Future of Work, Stephen Moret (MBA 2011) discusses the root ca... Re: Stephen Moret (MBA 2001); Joseph B. Fuller (Professor of Management Practice); William R.... View Details

25 Jul 2023
Blog Post

Malcolm McClain (MBA/MPP 2023) Named First RISE Career Fellow

helping to shape the future growth of our company, as we focus on wealth-building to dramatically uplift Black and Brown communities and address racial inequities in America.” “Through the RISE Career Fellow... View Details

11 Jul 2017
First Look

First Look at New Ideas and Research, July 11

suggest that carbon tariffs improve the efficacy of emissions regulation, enabling it to reduce global emissions in many settings in which it would otherwise fail to do so. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=42912 Task Selection and... View Details

Keywords: Sean Silverthorne

21 Feb 2018
Research & Ideas

When a Competitor Abandons the Market, Should You Advance or Retreat?

test results, changing market conditions, deteriorating financials of the host company, or escalating project costs. Krieger chose to focus on drug development, in part, because in the United States companies follow a well-defined,... View Details

Keywords: by Rachel Layne; Pharmaceutical; Health

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Curriculum - Business & Environment

and be a model for future businesses. Raya Partners: Profitability and Purpose TXU (A): Powering the Largest Leveraged Buyout in History Key concepts: Corporate strategy This case is designed to support a lively discussion about the... View Details

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Business History - Faculty & Research

Ultimately, the Godcharles ruling enshrined the specialness of workingmen's labor contracts and rejected the use of equity principles to justify contract regulations, but the controversy also informed future labor strategies, especially... View Details

16 Jun 2020
Research & Ideas

Your Customers Have Changed. Here's How to Engage Them Again.

producers, and writers whose jobs are affected by COVID—making Netflix the likely preferred destination for future work by creatives. Walmart is paying suppliers more quickly. Costco, Whole Foods, and Dollar General introduced shopping... View Details

Keywords: by Rohit Deshpandé, Ofer Mintz, and Imran S. Currim; Retail; Service

01 Mar 2023
What Do You Think?

How Much Does 'Deep Purpose' Matter to the Bottom Line?

suggests that we both “resurrect a fabled past” (nostalgia) and “break with an inglorious one” in envisioning the future (postalgia). This requires fostering a critical dialogue about the past. What accounts for why we’re here today? What... View Details

Keywords: by James Heskett

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HBS Alumni Conference: Accelerating Climate Solutions - Alumni

Sessions Case studies and topical discussions led by faculty and staff. Deeper Dive: Gaps in the Capital Stack Presenters: Spencer Glendon (Harvard PhD 1999) , HBS Executive Fellow for Climate; Founder, Probable Futures Lynn Schenk ,... View Details

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Health Care - Faculty & Research

top U.S. health administration schools and a recent article in the Lancet, our educational systems focus their curricula on isolated,theoretical subjects, such as analytics and quantitative problem solving, rather than the team-oriented,... View Details

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RGE Report - Race, Gender & Equity

for board leaders. [...] Read more 14 May 2025 Rewiring the Workplace: Behavioral Economics and the Future of Inclusive Organizations Addressing systemic inequality is a complex, multifaceted, and often behemoth task that we attempt to... View Details

09 Feb 2023
Blog Post

The Sixth Year of Short Intensive Programs (SIPs) at HBS

HBS Professors Ayelet Israeli and Len Schlesinger joined forces with Matt Higgins and an extraordinary lineup of speakers, to focus on delivering real-world perspectives that enable and empower students to build, operate and scale... View Details

21 Jul 2010
Research & Ideas

HBS Faculty Debate Financial Reform Legislation

regulation of derivatives to consumer protection), I believe the focus on systemically dangerous firms in Titles I and II is of particular importance. The big question now is how regulators will use the new authority that has been granted... View Details

Keywords: by Staff

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