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Publications

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  • All HBS Web  (1,032)
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    • News  (290)
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Show Results For

  • All HBS Web  (1,032)
    • People  (2)
    • News  (290)
    • Research  (629)
    • Events  (2)
    • Multimedia  (32)
  • Faculty Publications  (537)
← Page 21 of 1,032 Results →
  • 15 Mar 2025
  • News

Goodbye to ‘Bags Fly Free’ on Southwest Airlines, the Last Freebie in America

  • 30 Oct 2023
  • News

Frei And Morriss On How To Move Fast And Drive Big Change

  • 24 Oct 2023
  • News

10 Beliefs That Get in the Way of Organizational Change

  • 17 Oct 2023
  • News

10 Emotions That Are Undervalued in the Workplace

  • 22 Dec 2022
  • News

Elon Musk Needs a Twitter CEO. Potential Candidates Will Want Boundaries.

  • 03 Oct 2019
  • News

Driven

  • 02 Jun 2020
  • News

How to Fix a Toxic Workplace, According to 2 Leadership Experts — Including One Who Was Brought in to Repair Uber's Culture

  • 02 Jun 2020
  • News

Risking Authenticity in the Digital Age

  • 05 Jun 2020
  • News

FT business books: April to June edition

  • 01 Jun 2016
  • News

Faculty Q&A: That’s Classic

Lead to Rome, a one-off elective course team-taught by HBS professor Frances Frei (left) and Harvard history and classics professor Emma Dench (right), juxtaposed ancient texts by Julius Caesar, Seneca, Tacitus, and others with... View Details
Keywords: Julia Hanna
  • 22 Nov 2022
  • News

Alumni Summit Explores Leadership for a Sustainable Future

Clubs News Clubs News The HBS Club of France hosted 250 alumni and guests at the Institut de France for the HBS European Alumni Summit, held October 21–23. The conference, titled Re.Invent: Leadership for... View Details
Keywords: Margie Kelley
  • 01 Jun 2011
  • News

Faculty Think Tank

(director, MBA Student and Academic Services), and Clayton Rose. Felix Oberholzer-Gee has his back to the camera, and Youngme Moon, chair of the MBA Program, is connected via speaker phone. Not present are Frances Frei (head of the design... View Details
Keywords: FIELD program
  • 07 Mar 2025
  • News

Leaders Can Move Fast and Fix Things

  • 18 Nov 2024
  • News

10 Movies Every Leader Should Watch

  • 12 Mar 2024
  • News

How to Bring Good Ideas to Life: The Paul English Story

  • 21 Nov 2023
  • News

Microsoft CEO Satya Nadella’s Response to the OpenAI Board Debacle Is a Masterclass on Taking Fast, Decisive Action

  • 10 Oct 2023
  • News

10 Reasons Why Inclusion Is a Competitive Advantage

  • 05 Nov 2022
  • News

CNN's Richard Quest Explains Concerns around the Timing of Twitter Layoffs

  • Research Summary

Managing Service Operations Course Development

By: Frances X. Frei
Managing Service Operations is an Elective Curriculum course taught at HBS. Over thirty cases and exercises have been created for the course. For a list of the cases developed for this course, please see the Publications link below.  For the most recent syllabus,... View Details
  • April 2008
  • Teaching Note

New Service Design Exercise (TN)

By: Frances X. Frei
Teaching Note for [605053]. View Details
Keywords: Service Operations; Design; Strategy; Product Positioning
Citation
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Frei, Frances X. "New Service Design Exercise (TN)." Harvard Business School Teaching Note 608-132, April 2008.
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