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Show Results For
- All HBS Web
(616)
- People (3)
- News (138)
- Research (411)
- Events (4)
- Multimedia (1)
- Faculty Publications (268)
- 21 Jul 2015
- First Look
First Look: July 21, 2015
strategic move for NCR's transformation? Purchase this case: https://cb.hbsp.harvard.edu/cbmp/product/715438-PDF-ENG Harvard Business School Case 415-019 Delhaize Group: Developing Leaders Delhaize Group, the Belgian-based global food... View Details
Keywords: Sean Silverthorne
- 03 Feb 2016
- Research & Ideas
The State of Customer Service Leadership
Southwest Airlines, for instance, has continued as a legendary US-based service provider since its inception in 1971, IKEA of Sweden has evolved to teach the world’s retailers about the power of a well- defined and well-executed service... View Details
- 25 Mar 2022
- Blog Post
ClimateCAP 2022
These included addressing food waste throughout the entire supply chain, working with farmers, suppliers, and big retailers on innovation, and using ESG metrics effectively. Finally, as Klaus Weber from... View Details
- 10 Apr 2012
- First Look
First Look: April 10
professionals, and parents alike forge their own paths to fulfillment. Publisher's Link: http://www.harpercollins.com/books/How-Will-You-Measure-Your-Life-Karen-Dillon?isbn=9780062102416&HCHP=TB_How+Will+You+Measure+Your+Life Retail... View Details
Keywords: Carmen Nobel
- Profile
Mallika Ahluwalia
school system, Mallika accepted her first international development challenge. Working in a small team, Mallika helped run a United Nations World Food Program project in Namibia that fed 90,000 AIDS-affected orphans. "I got closely... View Details
- 15 Mar 2016
- First Look
March 15, 2016
intelligent software for efficient order delivery, and a customer friendly online interface. Ocado's customer base had expanded beyond the wealthy to include middle-income consumers; even with a delivery charge, grocery shopping through Ocado was, in many cases, as... View Details
- Web
Kresge Way | About
ideas with peers, scholars, and business practitioners from across the globe. Before Kresge, food service was located at Cowie Hall, a temporary structure built by the US Navy and sold to the School after World War II. Kresge was a... View Details
- 14 Sep 2015
- Research & Ideas
Rewriting the Rules of Service Competition
well. As a result, these organizations staff very carefully, hiring for attitude and then training for skills, whether the business is fast food or cutting-edge medical organizations such as the Mayo Clinic. These are not good places to... View Details
- 03 Jan 2017
- First Look
January 3, 2017
broadly available. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=52046 October 2016 Business History Review The Rise of Synthetic Colors in the American Food Industry, 1870–1940 By: Hisano, Ai Abstract—This article... View Details
Keywords: Carmen Nobel
- 19 Jun 2018
- First Look
New Research and Ideas, June 19, 2018
million well-off shoppers and 463 grocery stores in key U.S. markets. Whole Foods could absorb Amazon’s technology and process expertise to modernize and reduce its operating costs, which were among the highest in the industry. For... View Details
Keywords: Dina Gerdeman
- 01 Dec 2005
- News
Buy the Book
own money in outlets such as television commercials and billboards that are more frequently used for fast food than books. What-ever the genre (he has also published romance novels, science fiction, and children’s books), readers expect a... View Details
- 25 Aug 2022
- News
Comfort Zone
food and beverage or retail opportunities along the journey,” Fraser says. That and other technology can be adapted to reduce anxiety, improve time management, personalize boarding calls, or even for... View Details
- 01 Jun 2017
- News
Streamlining the Supermarket
full-time employees, slashing labor costs by 90 percent. Those two innovations are expected to add up to a net profit margin of three times that of the overall industry. “And that is really powerful,” Pedró says. “You can actually give those benefits back to your... View Details
Keywords: Francis Storrs
- Career Coach
Deborah Resnick
Deborah (HBS '06) has deep expertise in consulting (breaking into consulting, navigating a career in consulting, and breaking out!), complemented by a diverse set of operational and managerial experience across Fortune 500 companies and a private-equity backed natural... View Details
- 05 Dec 2022
- Blog Post
2022 Climate Symposium: Tackling Climate Together
food production is incredibly resource intensive and that even a small shift in consumption and production can have a massive impact on greenhouse gas emissions. From there, Karen Skelton, Senior Advisor to the Secretary of Energy at the... View Details
- 05 Mar 2014
- What Do You Think?
When Will the Next Dot.com Bubble Burst?
the Internet and promised one-hour delivery of a wide range of products, including an entire evening's complement of food and videos, with no delivery fee and at a price roughly equal to what one would pay at retail. As it turned out, the... View Details
- 01 Mar 2016
- First Look
March 1, 2016
this case: https://cb.hbsp.harvard.edu/cbmp/product/916414-PDF-ENG Harvard Business School Case 516-007 The Hain Celestial Group Hain Celestial manufactured natural and organic food and personal care products to be sold to View Details
Keywords: Sean Silverthorne
- 29 Mar 2010
- Research & Ideas
Ruthlessly Realistic: How CEOs Must Overcome Denial
Companies you describe as crippled by denial include the supermarket chain A&P, the retail conglomerate Sears, and the short-lived delivery experiment Webvan. How did these companies succumb to denial? A: To paraphrase Tolstoy, every... View Details
- 20 Mar 2012
- First Look
First Look: March 20
Perdigao and Sadia, the two massive food producers that had combined to form Brasil Foods in 2009. Now, the team is free to focus on their ambitious plan to double revenues by 2015. Domestically, the plan... View Details
Keywords: Sean Silverthorne
- Career Coach
Connie Walsh
services for a healthcare NFP called Helping Hands. Prior to Staples, Connie worked in strategic marketing and brand management at Harvard Business School, Kraft Foods and Johnson & Johnson. Connie also spent two years at a start-up... View Details