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Show Results For
- All HBS Web
(10,210)
- People (41)
- News (1,561)
- Research (7,324)
- Events (5)
- Multimedia (13)
- Faculty Publications (5,814)
- September 2010 (Revised July 2012)
- Case
Citigroup 2007: Financial Reporting and Regulatory Capital
By: Suraj Srinivasan, Edward J. Riedl and Sharon Katz
This case introduces 1) financial statements for banks, 2) basic regulatory capital calculations, and 3) actions Citigroup must consider under a scenario of continued losses/fair value declines in 2008 (leading to potential violation of regulatory capital). View Details
Keywords: Fair Value Accounting; Financial Reporting; Financial Statements; Financial Crisis; Capital; Financial Strategy; Governing Rules, Regulations, and Reforms; Banking Industry; United States
Srinivasan, Suraj, Edward J. Riedl, and Sharon Katz. "Citigroup 2007: Financial Reporting and Regulatory Capital." Harvard Business School Case 111-041, September 2010. (Revised July 2012.)
- 01 Mar 2009
- News
Faculty Responds to Financial Crisis
Global Failures Create a “Lodestar” for HBS Research and Teaching From new cases to new courses and research projects, the HBS faculty’s response to the global financial crisis has been “quite extraordinary,” says Professor Joe Badaracco,... View Details
- 23 May 2007
- Working Paper Summaries
What Causes Industry Agglomeration? Evidence from Coagglomeration Patterns
- February 2016 (Revised February 2020)
- Teaching Note
Oberoi Hotels: Train Whistle in the Tiger Reserve
By: Ryan W. Buell and Ananth Raman
Celebrated as one of the world's premiere luxury hotel brands, Oberoi Hotels attracts and serves some of the most quality sensitive guests in the world. The case considers the challenge of how an organization with a standardized service model can repeatedly delight... View Details
Keywords: Service Quality; Service Management; Service Quality Competition; Customer Management; Customer Service Excellence; Employee Empowerment; Employee Engagement; Employee Training; Hospitality; Hotel Industry; Service Delivery; Service Operations; Customer Satisfaction; Employees; Training; Quality; Accommodations Industry; India
- 2007
- Other Unpublished Work
Professional Service Firms: A Breed Apart
By: John J. Gabarro, Thomas J. DeLong and Robert Lees
- 22 Feb 2022
- News
Addressing The Financial Security Gap
percent of Americans have no retirement savings, and that by 2030, some 72 million American retirees will be living below the poverty line. “The pandemic has shown just how unstable things can be, how quickly it can happen, and how we need to add more View Details
Keywords: Jennifer Gillespie
- March 2002 (Revised May 2007)
- Case
Customer Profitability and Customer Relationship Management at RBC Financial Group (Abridged)
By: V.G. Narayanan and Lisa Brem
The Royal Bank of Canada uses customer relationship management and customer profitability tools to gain a competitive advantage in Canada's increasingly crowded financial services market. The case presents two pricing and customer management issues: one from the point... View Details
Keywords: Customers; Customer Relationship Management; Price; Perspective; Marketing; Competitive Advantage; Financial Services Industry; Financial Services Industry; Canada
Narayanan, V.G., and Lisa Brem. "Customer Profitability and Customer Relationship Management at RBC Financial Group (Abridged)." Harvard Business School Case 102-072, March 2002. (Revised May 2007.)
- March 2015
- Article
Inside the “Black Box” of Sell-Side Financial Analysts
By: Lawrence D. Brown, Andrew C. Call, Michael B. Clement and Nathan Y. Sharp
Our objective is to penetrate the “black box” of sell-side financial analysts by providing new insights into the inputs analysts use and the incentives they face. We survey 365 analysts and conduct 18 follow-up interviews covering a wide range of topics, including the... View Details
Keywords: Knowledge Use and Leverage; Investment; Analysis; Forecasting and Prediction; Stocks; Financial Services Industry
Brown, Lawrence D., Andrew C. Call, Michael B. Clement, and Nathan Y. Sharp. "Inside the “Black Box” of Sell-Side Financial Analysts." Journal of Accounting Research 53, no. 1 (March 2015): 1–47.
- October 1992 (Revised December 1993)
- Case
ServiceMaster Co.: The Quality Services Network
By: James L. Heskett and Roger H. Hallowell
Keywords: Service Industry
Heskett, James L., and Roger H. Hallowell. "ServiceMaster Co.: The Quality Services Network." Harvard Business School Case 693-042, October 1992. (Revised December 1993.)
- November 1992
- Background Note
The Mutual Fund Industry 1992
By: Jay O. Light
Light, Jay O. "The Mutual Fund Industry 1992." Harvard Business School Background Note 293-075, November 1992.
- Article
What to Do When Industry Disruption Threatens Your Career
By: Boris Groysberg, Eric Lin and Whitney Johnson
This article discusses how to diagnose the risks that disruptive industry forces pose to individual careers and offers suggestions on how to mitigate such threats. Recommendations are based on analyses of individuals’ career histories in the professional services... View Details
Groysberg, Boris, Eric Lin, and Whitney Johnson. "What to Do When Industry Disruption Threatens Your Career." MIT Sloan Management Review 60, no. 3 (Spring 2019): 57–65.
- Fast Answer
Sustainability in Energy Industry
financial regulators This report identifies so many important recommendations to address the systemic risk that the climate crisis presents. Global Energy Review 2020 The impacts of the Covid-19 crisis on global energy demand and CO2... View Details
- 01 Jun 2009
- News
Career Services Steps Up Alumni Support
Last fall, as world economies began to tremble from the collapse of the financial sector, HBS Alumni Career Services enhanced its suite of career offerings for alumni. “We anticipated an increase in the... View Details
- July 2001 (Revised October 2001)
- Case
Policy Management Systems Corp.: The Financial Reporting Crisis
Tim Williams, the new CFO of a publicly-traded enterprise software company, attempts to rebuild his company's reputation for reliable financial reporting following a highly visible financial reporting crisis. The crisis begins with an earnings shortfall warning, which... View Details
Keywords: Accrual Accounting; Revenue Recognition; Capital Markets; Policy; Corporate Governance; Accounting Audits; Technology Industry
Hutton, Amy P. "Policy Management Systems Corp.: The Financial Reporting Crisis." Harvard Business School Case 102-013, July 2001. (Revised October 2001.)
- October 1994 (Revised January 1996)
- Case
Roosevelt Financial Group, Inc. (B)
By: Mary E. Barth and Krishna G. Palepu
Barth, Mary E., and Krishna G. Palepu. "Roosevelt Financial Group, Inc. (B)." Harvard Business School Case 195-153, October 1994. (Revised January 1996.)
- 01 Dec 2008
- News
Career Services Shifts into High Gear
Many members of the Class of 2008 were just settling into new jobs as reverberations from the financial crisis were felt around the world. While employment figures for the class remain strong, MBA Career View Details
- 1999
- Chapter
The Global Financial System Project
By: Robert C. Merton and Peter Tufano
Keywords: International Finance; Globalized Markets and Industries; Projects; Banking Industry; Banking Industry
Merton, Robert C., and Peter Tufano. "The Global Financial System Project." In The Intellectual Venture Capitalist: John H. McArthur and the Work of the Harvard Business School, 1980-1995, edited by T. K. McCraw and J. L. Cruikshank. Boston: Harvard Business School Press, 1999.
- 2008
- Working Paper
Economic Factors Underlying the Unbundling of Advertising Agency Services
By: Mohammad Arzaghi, Ernst R. Berndt, James C. Davis and Alvin J. Silk
This paper addresses a longstanding puzzle involving the unbundling of services that has occurredover more than two decades in the U.S. advertising agency industry: How can the shift from the bundling to the unbundling of services be explained and what accounts for the... View Details
Keywords: Transformation; Framework; Service Operations; Decisions; Relationships; Price; Diversification; Geography; Cost; Advertising Industry; United States
Arzaghi, Mohammad, Ernst R. Berndt, James C. Davis, and Alvin J. Silk. "Economic Factors Underlying the Unbundling of Advertising Agency Services." NBER Working Paper Series, No. 14345, September 2008.
- Fast Answer
Public companies: comparative financial ratios
Where do I find comparative financial ratios of public companies in an industry? In Capital IQ: For broad industry sectors (energy, materials, consumer discretionary, consumer stables, healthcare, financial,... View Details