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18 May 2022
Research & Ideas

Are Banks the ‘Bad Guys’? Overdraft Fees Are Crushing Low-Income Customers

everyone into the mainstream banking system, the authors suggest. “A blanket push for people to become banked is maybe not the policy response that is going to be the most effective for helping these consumers,” Williams says. Related reading from the Working Knowledge... View Details

Keywords: by Rachel Layne; Financial Services

19 Dec 2023
Research & Ideas

15 Podcast Episodes That Grabbed Listeners in 2023

billion acquisition of Starwood Hotels & Resorts? Senior Lecturer Jill Avery answers that question and discusses how Marriott overcame the challenge of managing its robust 30-brand portfolio. Feedback or ideas to share? Email the... View Details

Keywords: by Danielle Kost

25 Jul 2023
Research & Ideas

Could a Business Model Help Big Pharma Save Lives and Profit?

Might Also Like: The FDA’s Speedy Drug Approvals Are Safe: A Win-Win for Patients and Pharma Innovation Curbing an Unlikely Culprit of Rising Drug Prices: Pharmaceutical Donations Buy-In from Black Patients Suffers When Drug Trials Don’t Include Them View Details

Keywords: by Esther Schrader; Pharmaceutical; Health

27 Feb 2023
Research & Ideas

How One Late Employee Can Hurt Your Business: Data from 25 Million Timecards

daycare for a child, or maybe they have another job because you only employ them part-time to avoid paying for healthcare benefits." You Might Also Like: Employee Feedback: The Key to Retention During the Great Resignation Your Best Employees Are Burning Out: A... View Details

Keywords: by Ben Rand; Retail

30 May 2023
Research & Ideas

Can AI Predict Whether Shoppers Would Pick Crest or Colgate?

Companies have long poured time and money into surveying customers. Now, with new research showing artificial intelligence provides plenty of rich data about shopper preferences, could customer surveys become obsolete? Companies turn to people for honest View Details

Keywords: by Kristen Senz

01 Nov 2022
What Do You Think?

Why Aren’t Business Leaders More Vocal About Immigration Policy?

Shapes Business, Economy & Society (Stanford Business Books, 2021). Tara Watson and Kalee Thompson, The Border Within: The Economics of Immigration in an Age of Fear (University of Chicago Press, 2022) Your feedback to last month’s... View Details

Keywords: by James Heskett

18 Apr 2023
Research & Ideas

What Happens When Banks Ditch Coal: The Impact Is 'More Than Anyone Thought'

Consumers who are eager to mitigate climate change can take many actions, such as reducing the number of airline flights they take or installing solar panels on their homes. But the planet is in a race against time, and individual action alone won’t help most countries... View Details

Keywords: by Barbara DeLollis; Financial Services; Mining

16 Feb 2023
HBS Case

ESG Activists Met the Moment at ExxonMobil, But Did They Succeed?

The impact-investment hedge fund Engine No. 1 made a big splash in May 2021 when it managed to get three nominees elected to the ExxonMobil board of directors. It was an open effort to prod the oil giant toward renewable energy and test whether activist investing could... View Details

Keywords: by Lane Lambert; Financial Services

05 May 2022
HBS Case

College Degrees: The Job Requirement Companies Seek, but Don't Really Need

everyone.” Related reading from the Working Knowledge Archives Why Unqualified Candidates Get Hired Anyway Feedback or ideas to share? Email the Working Knowledge team at workingknowledge@hbs.edu. [iStockphoto/Mauricio Graiki] View Details

Keywords: by Jay Fitzgerald

22 Nov 2022
Research & Ideas

When Agreeing to Disagree Is a Good Beginning

Inclusive Leadership Advice: Get Comfortable With the Uncomfortable Why People Crave Feedback—and Why We’re Afraid to Give It A World of Difference: What Keeps Companies from Becoming More Inclusive Feedback or ideas to share? Email the... View Details

Keywords: by Clea Simon, Harvard Gazette

17 Jun 2015
Lessons from the Classroom

Excellence Comes From Saying No

fashion at the commission there was no need to 'rock the boat,'" he wrote. "I tolerated more than I should have." The student ended his essay with some concrete suggestions on how to reform the commission. "They each came up with their own point of... View Details

Keywords: by Michael Blanding

29 Jul 2009
Working Paper Summaries

Firsthand Experience and the Subsequent Role of Reflected Knowledge in Cultivating Trust in Global Collaboration

Keywords: by Mark Mortensen & Tsedal Neeley

June 2012
Case

Buro Happold (Abridged)

By: Robert G. Eccles and Ryan Johnson

In 1996, Ted Happold, the founder of the engineering services firm Buro Happold, passed away, and Padraic Kelly became the firm's new managing director (MD). One of his first initiatives was "Aim for Growth," which was intended to help the firm grow beyond its current... View Details

Keywords: Learning And Development; Managing Growth; Organizational Design; Diversification; Client Management; Leadership Skills; Entrepreneurship; Growth and Development Strategy; Leadership Development; Management Skills; Training; Programs; Customer Relationship Management

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19 Sep 2023
Research & Ideas

What Chandrayaan-3 Says About India's Entrepreneurial Approach to Space

appeared in the Harvard Gazette. Interview has been edited for clarity and length. You Might Also Like: 5 Qualities That Help Companies Thrive for Decades—Even Centuries When Experts Play It Too Safe: Innovation Lessons from a NASA Experiment Could a Business Model... View Details

Keywords: by Clea Simon, Harvard Gazette; Aerospace

09 Jul 2020
Research & Ideas

It’s Time to Reset Decision-Making in Your Organization

effectively lead an agile enterprise—can be aptly applied to the type of leadership required in the current environment. The authors highlight the importance of a rapid feedback loop, such as a brief daily check-in to give and receive... View Details

Keywords: by Boris Groysberg and Sarah Abbott

04 Apr 2023
What Do You Think?

How Does Remote Work Affect Innovation?

affect innovation? What do you think? Share your thoughts in the comments below. References: Eric Schmidt, Jonathan Rosenberg, and Alan Eagle, Trillion Dollar Coach: Leadership Playbook of Silicon Valley’s Bill Campbell (HarperCollins, 2019), pp. 27-29. Your View Details

Keywords: by James Heskett

21 Sep 2022
Research & Ideas

You Don’t Have to Quit Your Job to Find More Meaning in Life

Is Happiness at Work Really Attainable? Related reading from the Working Knowledge Archives Recovering from the Need to Achieve Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: Unsplash/Kristopher... View Details

Keywords: by Shalene Gupta

26 May 2022
HBS Case

Apple vs. Feds: Is iPhone Privacy a Basic Human Right?

values to stakeholders—and be willing to change their perspectives when challenged. “You have to constantly re-evaluate your position in life,” McGee says. Feedback or ideas to share? Email the Working Knowledge team at... View Details

Keywords: by Avery Forman

14 Jul 2003
Research & Ideas

Understaffed and Overworked: What Now?

Brook, N.Y.), and a leadership psychologist for many Fortune 100 firms. "Human nature being what it is, they are likely to forget or overlook this change if you don't." This can be tricky since you don't want to be seen as a whiny opportunist during difficult... View Details

Keywords: by Paul Michelman

23 Jun 2003
Research & Ideas

Building a Better Buyer-Seller Relationship

thing we found, unlike what others have done in marketing, is that trust and commitment form at two different levels. Trust forms between people, between individuals. But commitment forms between firms." A positive feedback loop can... View Details

Keywords: by Martha Lagace

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